• Paint Plot

Paint Plot

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Overview

Paint Plot has a rating of 3.7 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Paint Plot most frequently mention great quality, new hobby, and much fun. Paint Plot ranks 6th among Painting sites.

  • Service
    103
  • Value
    103
  • Shipping
    106
  • Returns
    37
  • Quality
    100
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
146
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How would you rate Paint Plot?
Top Positive Review

“Having a great time”

Ana-Sofia M.
8/13/21

Almost done with my "the wave" painting its coming out so great. I'm addicted! Just wish the template it came with had bigger and more visible numbers. Some of the smaller numbers get painted over or lost within the painting. Paper template is helpful. Just wish all numbers were visible. Besides that having the best time can't wait to finish!

Top Critical Review

“Wish I could give 0 stars”

Vicky B.
6/7/20

Most of the other reviews have stated the same complaints that I have. Shipping took well over a month, close to two actually. Meanwhile I was bombarded with useless emails from the company. It took so long to get here I emailed halfway through requesting to just cancel the order all together. I got a reply saying "oops its already shipped! You'll have to return it to us once it arrives." Finally it arrives and I unroll this canvas like material to find its oddly bunched up or wrinkled the entire length of the painting. I can't comment on the quality of the paint or brushes because I've been so unimpressed I don't know if I even want to use it. I do not recommend. Spend your money else where.

Reviews (334)

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paint plot (110) customer service (53)
Thumbnail of user angelan240
Oregon
1 review
3 helpful votes
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July 19th, 2020

I ordered two months ago and never received anything. Emails give me a BS tracking number and once they said I would get a refund but then nothing. Don't believe the positive reviews here, it is the company giving false reviews for themselves. They delete any negative comments and block you from their social media. It's a scam.

Thumbnail of user reginal126
Australia
1 review
0 helpful votes
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May 6th, 2021

The website is customer friendly with awesome picture s and where customers can also comment towards new arrival selection. A great hobby and I would recommend you check it out. Love the fast friendly service.

Tip for consumers:
Great for any artist. Have fun and enjoy the results. Great for destressing.

Products used:
Bought six different canvas painting by numbers sets. Look great when finished.

Service
Value
Shipping
Quality
Thumbnail of user tylern64
Arizona
1 review
1 helpful vote
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January 4th, 2021
Verified purchase

Bought my kit December 4th and expected it by Christmas because that's what was promised if purchased before December 12th. Still waiting a month later and no response when I emailed asking about my order.

Tip for consumers:
Shipping is terribly slow and response from the company is non existing.

Products used:
I haven’t received my order yet. I ordered two paintings.

Service
Shipping
Thumbnail of user janetf289
Canada
1 review
4 helpful votes
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June 27th, 2020

3+ months to arrive - communication with support tardy, brief and unhelpful. Package arrived like a crumpled sleeping bag rolled up and absolutely wreaking of cigarette smoke. All materials inside were also wreaking of cigarette smoke - after 3 days of airing out not much change to odour. Horrible experience and I no longer wish to paint with this product with my kids as was the plan. Buyer beware!

Tip for consumers:
Steer clear - you will be angry and disappointed even if the product arrives.

Products used:
Cant use anything until the cigarette odour is gone - second hand carcinogens are dangerous and disgusting.

Service
Value
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Returns
Quality
Thumbnail of user anastasiar31
Australia
1 review
0 helpful votes
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February 28th, 2021
Verified purchase

I have no painting experience at all and was looking to learn a new hobby. The paintings looked beautiful and the concept sounded easy. My order arrived within a few days and came with everything I needed to get started. I was amazed with the quality of the product and I loved watching my painting come together. I found it very relaxing and I was amazed at the end result. Paint plot have been very helpful when contacted.

Thumbnail of user kimberlyz327
Texas
1 review
0 helpful votes
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April 4th, 2021
Verified purchase

I ordered three kits totaling $99+dollars on March 5,2021. It is now April 4... still no shipment. No notice when I ordered that these would be coming from outside the USA, so NO warning of delayed shipment. Communication from company had been slow and "just give it a few more days". Seriously? It's been a month. Refund my money already!

Thumbnail of user caroles335
Australia
1 review
0 helpful votes
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May 14th, 2021

Paint Plot was the first company I ever ordered from, back in Feb. I got the subscription package as there were just too many lovely paintings to choose from. I have found them to be always great with no issues - delivery time is usually within a week also even with the slow downs caused by covid. Great company and would recommend to anyone.

Products used:
Subscriptions kit, brushes, gesso and an easel.

Service
Value
Shipping
Quality
Thumbnail of user jacksony7
Australia
1 review
5 helpful votes
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August 3rd, 2020

I stumbled across Paintplot.com while I was looking on social media, their site has lots of styles and it was really easy to order. I received my colourful rain kit in around 3 weeks which was a little long but I hear they have moved to a new warehouse in Australia and the postage times are a lot quicker... I will order another one from them soon and let you now how it goes.

Thumbnail of user kima677
New Zealand
1 review
0 helpful votes
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October 9th, 2021

Loved doing my first painting. It was so therapeutic. Sent an email request about an out of stock painting and got a very quick, positive response. My second order took a while to arrive due to Covid delays but I'm excited to get started on my next one. Thoroughly recommend Paint Plot.

Products used:
Paintings

Service
Value
Shipping
Quality
Thumbnail of user johnr2638
Wisconsin
1 review
1 helpful vote
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August 14th, 2020

Buyer Beware! I've been waiting on my order for almost 2 months, and it's just being shipped now. I placed an order on June 17, and still have not received it. Apparently it was not processed and no one noticed or cared. I've reached out to them several times over the last couple of months. They told me don't worry, it's on the way, be patient, there are shipping delays. Several weeks later I reached out again, and it was, I'm sorry, it appears your order was never processed. I requested a refund, and they tell me they can't. It's more like they won't. I don't even want it anymore. It was supposed to be a gift for my daughter to give her something to do over the summer & quarantine. Now she is heading back to school... What a horrible experience, with lousy customer service.

Tip for consumers:
Just don't order from them unless you are OK waiting a couple of months or more.

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Value
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Returns
Thumbnail of user patt156
Arizona
1 review
0 helpful votes
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October 20th, 2020

Finally received painting after 6 months of waiting, emails, etc, the pictures are to small for seniors in healthcare to paint, bout 3 and 1 free 72.00 now to ship back to them to get a refund the cost will be 89.00 dollars getting no where with them

Thumbnail of user camillac25
New York
1 review
0 helpful votes
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September 30th, 2022

I ordered a painting kit from Paint Plot Australia. I received a diamond kit which is completely different - there are no paints or brushes included. Have tried to contact the company via phone and email and had no response. Very disappointed as it wasn't cheap. Avoid this company.

Thumbnail of user stephaniep564
Oregon
1 review
2 helpful votes
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October 17th, 2020

I'm in the us and my shipment arrived a little before it said it would which was a nice surprise! I have finished my first and already on the second because I am hooked. Great quality and great design. I love the tutorials you guys send out in the emails so I can improve faster than just self teaching. Keep it up!

Thumbnail of user davidh4749
Australia
1 review
0 helpful votes
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November 22nd, 2020

I have completed 1 Paint Plot paint by number kit so far and am half way through my second. The quality of materials is great - canvas, paint and brushes all good. I have had no problem with ordering or delivery, even in these Covid times.
I suspect that the negative reviews on this site do NOT relate to Paint Plot but other companies (of which there are many not so reliable as this one).
I recommend Paint Plot wholeheartedly. My wife and I have another 3 kits each to paint in our stash!
Well done Paint Plot.

Thumbnail of user catalinab18
Ohio
1 review
3 helpful votes
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May 28th, 2020

My god!
It takes forever to get the package!
It's been more than a moth and still nothing!
Not any update on the trucking number!
It can't be worse that this!
Even if the product is good, this very, very, very long delivery time crosses everything out.
I mean, when you order something you expect to use it in this Life!

Tip for consumers:
Order only if you plan to use their paintings in the afterlife !

Service
Value
Shipping
Returns
Thumbnail of user melissap328
Colorado
1 review
8 helpful votes
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January 1st, 2020

I ordered this weeks ago for Christmas gift. Was supposed to arrive UPto 15 days, it's been well over, almost a month now. I didn't know it was shipping from China, that is not mentioned in any details of order. Customer service has not responded to my inquiries. I am beginning to think this is a hoax. Pissed

Thumbnail of user marylynno
Canada
1 review
3 helpful votes
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June 3rd, 2020

Ordered well over two months ago, product never arrived. Tried to contact customer service MULTIPLE times, phone goes straight to voice mail and no one returns call.
We requested a refund, and got a response to that, telling us that the refund is on its way - but it's been over a week and nothing has been reversed on my daughter's credit card.
Next step - reporting this scam of a company to the proper authorities.

Thumbnail of user suhanas6
India
1 review
3 helpful votes
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July 26th, 2020

I ordered the "Sunny Sunflowers Kit" for my wife for her birthday. It arrived without any fuss, she was thrilled and it gave me time to myself as she was totally engrossed. Highly recommend purchasing from Paint Plot

Thumbnail of user cathyb420
Australia
1 review
0 helpful votes
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January 4th, 2021

I received my purchase in a timely response. My only fault is numbers are unreadable even with magnifier. As a result of poor quality small colour picture and equally illegible numbers on paper print, a lot of artistic license was required. Perhaps larger colour pics would be beneficial or paper that you can correlate numbers with canvas.

Products used:
Paint plot

Service
Value
Shipping
Quality
Thumbnail of user jenniferm1872
Washington
1 review
6 helpful votes
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May 13th, 2020

Ordered March 31, they charged my credit card on April 1, package hasn't arrived and today is May 13. Numerous emails have given different tracking info. One said it arrived it Washington State. On May 3, it said arrived in New York. Package was to be delivered to New York City, but still not here. Do not order from this company. Also, painting cost $25, but with shipping it was almost $50! Rip-off.

Thumbnail of user carrieb261
Texas
1 review
1 helpful vote
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August 19th, 2020

I purchased two paint by numbers kits from Paint Plot on April 20,2020 and have yet to receive them. When I first contacted the company, they told me it looked like my order was lost in transit and they would send a new one. That order has still not been received and now when I contact the company they do not respond. I have asked for a refund three times and no response or refund of my money. If I could give 0 stars I would.

Thumbnail of user leahb239
New Zealand
1 review
0 helpful votes
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March 20th, 2021
Verified purchase

Love these paint by numbers. My daughter and I do them together. Got what I wanted and shipped to New Zealand quickly. Love these. The only recommendation is having a magnifying glass or app because some of the numbers are really small and hard to read.

Value
Quality
Thumbnail of user norac61
Alabama
1 review
3 helpful votes
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October 7th, 2020

Came from Australia so it took several weeks to arrive, but I thought that was pretty fast. My first paint by number, and I thoroughly enjoyed it. Tova and Michael checked in frequently and pointed me to several good videos. Very good experience.

Thumbnail of user rebekahm48
Canada
1 review
0 helpful votes
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July 19th, 2020

It's been over two months since I ordered and they didn't even send it yet but they refuse to give me a refund. I'll never get my painting kits. This company is a scam and Michelle is the worst customer service agent ever. Refund me!

Thumbnail of user debm191
Australia
1 review
1 helpful vote
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January 24th, 2021
Verified purchase

I just love Paint Plot PBN's! I've purchased a few times now over the last few months, and have found it to be nothing but a positive experience! Its very easy to order (apart from tough choices selecting which one's to buy!), postage and delivery accurate and prompt, and the actual packaging is strong and tough, which keeps your paintings neat and crease free. I'm now a one company purchaser now!

Tip for consumers:
Be prepared to make tough choices, as there are too many to choose from!

Products used:
Paint by numbers x7, brushes

Service
Value
Shipping
Quality

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