Paint Plot

I ordered my first ever PBN from Paint Plot it arrived within a couple of days and other items have also arrived in similar quick times. They provide lots of information and links to helpful tutorials as well as an awesome product.
Thank you Paint Plot for my new hobby, just loving it.

I ordered two kits from them in 2020 and came back in 2021 and ordered 4 more. Did one up as a gift and the recipient loved it. The kits are lovely, colourful, lots of choice, easy (or hard if you want!)

Awesome order came quickly, the brushes are great. I am colour blind so these PBN make it really easy. The frame is so easy to put together. I was less than halfway through this painting and I was online ordering another 3.

Originally when I saw how the painting came in and how much detail I needed to work with, I was intimidated. However, as I went through color by color l. I could see the view I had seen in Ireland several years ago. It came out better than I expected.

Okay here's the thing. I have now bought 5 kits (for winter) I have not started any of them. But I can comment on their customer service. From the first hilariously unprofessional dispatch notice till the delivery of my last kit. They have Bern marvellous

Paint plot has great variety to choose from, paints were all in perfect condition too. Even coming from Australia to Canada during a pandemic, still arrived in a decent time! Tracking system was easy to use, and let me know exactly where my paintings were. They give helpful emails with videos to help make your paintings better! I ordered 4, and just finished the first one. I'm a person who has to keep busy, so put on a pod cast and focus for hours haha Very happy overall with this small business! Great costumer service!

Worst customer service. After not receiving my order the guy I spoke with (Kevin Angelo Legazpi) said there was nothing they could do Bc the tracking number said it was delivered. I'm not even sure if this company is legit or just a scam. ‍ Don't let them steal your money!

I placed my order more than 6 weeks ago and I haven't received so much as a tracking number. They were, however, definitely very timely in charging my card. And filling my inbox with junk emails about how to use the product I haven't received. I've emailed Rebecca Tecson in customer support for status updates and first was told that my order was caught up in customs (note - this is NOT an American company, which isn't disclosed anywhere on their website). On my second follow up, weeks later, she just blew me off. When I asked for a refund she offered a promo code for another painting, which is laughable because I will never buy anything from this company again. And neither should you. You've been warned.

3 months in the product still hadn't shipped, company refused to provide a refund and said because it had already been 30 days there was nothing they could do. I have been persistent reaching out and am confident I would have never heard anything without doing so. Supposedly it's on its way now after 4 months waiting.

I purchased two paint by number kits (cost me $70, so not cheap) almost 2 months ago and STILL have not received my item! I have emailed "Michelle O" a dozen times asking for a refund, and she keeps saying she cannot offer one and that the item is on its way. She then said it got lost, but they're shipping me a new set... that also hasn't arrived. I've never been scammed like this! Shame on you.

I ordered 4 paint kits 5 months ago. Not only did I never receive them, but after exchanging multiple emails with the company (who gave excuses ranging from shipping delays due to covid, problems with customs, etc) they finally claimed that they sent the package and if I never received it then there is nothing they could do due to "company policy". I've never dealt with such a scam of a company in my life. Avoid them at all costs!

I started my new painting Amsterdam and was a bit disappointed that color #3 was partially filled and hard like rubber. Contacted Customer service and they responded quickly saying that they would ship another 7-20 days but no tracking number.

I not crazy about the colours provided and not sure why purple is the colour chosen for the cobble stone streal. I guess i will wait to see the end result. So far mixed feeling as to if i would order from
Paint plot again

*******@gmail.com

Ordered in March and still nothing. Customer service a joke, shipping link that makes no sense. Even worse, they send almost daily sales emails will all kinds of giveaways, sales, personal information. Weird. All I want is my order or a refund. Can't get either. My sister also ordered over $100.00 with of paintings and has had the same experience. This is beyond a shipping delay to COVID delay. Sad.

I've bought several Paint by Numbers kits from PaintPlot and I'm about to buy some more. They are high quality canvas and paints and are posted so that they turn up pristine and not all creased like most online sellers. The group Facebook page for customers is brilliant and provides lots of support and plenty of great feedback about how Paintplot provide brilliant service. Why would you buy from China and wait months? Great little Aussie business do a fantastic job.

If I could give them 0 stars, I would.
Undoubtedly the worst customer service experience I've had with an online retailer. After months of back and forth and confirming that my order was sent to the wrong place, this company refuses to offer a refund or resend the order. It's incredibly disappointing that my money was wasted on something that I will never even get to enjoy. I was looking forward to starting my painting and had already picked out the next one I wanted to order, but not anymore.
Do better for people who actually WANT to give you their business.

Paint Plot advertises delivery to the USA in 3-8 business days. My order took days to even ship and still never arrived 2 months later.

The tracking via USPS showed delivered with a timestamp that was verified by my video doorbell to not be true. So likely it was lost out of the delivery truck, delivered to the wrong address, or lost somewhere else in delivery. As this happens all the time in Ecommerce almost all companies offer refunds, especially for a $28 order like mine. Or they offer shipping insurance at checkout or signature confirmation, which Paint Plot does not.

I've had to file a chargeback to get my $28 back for this non-delivery order and their customer service department is telling me to kick sand.

Avoid this company like the plague it is, there are tons of better paint by numbers companies out there who actually care about their customers.

Terrrrrrible time to be shopping with Paint Plot. Hopefully it's better in non-pandemic times(?), but it's been 4 months since I placed my order and it still hasn't come through. I didn't get a confirmation email that my order was even in the beginning stages of being processed until 1 MONTH after I placed the order. And it's coming from China. On top of that, they require me to pay more than the kit cost to return it when it does finally arrive in order to get a refund. Despite being quoted a 5-15 business day shipping process (I'm on business day 80 now and still waiting), they refuse to accommodate for their slow service. I get that the pandemic is hard on businesses right now, but honestly, if what you want is to paint a nice picture, shop elsewhere. Otherwise you won't be painting for a long time yet.

I ordered my paint plot on april 21st and it's may 14th and it still hasn't even shipped. It is coming from China I believe and it's complete bull$#*! when they say they are a small family owned business... don't waste your time or money on them... they also like to price gouge! They won't tell you in the beginning that the frame will double the price until you're ready to check out and that $25 painting is costing you $43 out of nowhere. I get having to pay more but for a few pieces of wood... that seems a bit much... I'll be going top lowes to get the pieces to stretch the canvas over... at least I'm guessing that's what they mean by frame. They never tell you if it's to shape the canvas or go around the outside of it.

I do understand that there is a pandemic. I was a little frustrated with the delivery times though. The customer service team assured me it was in transit and I did receive it about 10 days late. I was very happy with the quality once it arrived and I have since forgiven the delay. Would have been a four of five star, but I can only give a 3 based on the above.

Great quality paints and canvases. Lovely images. Some sets can be quite challenging but they will provide a PDF and excellent customer support. They also have a friendly and supportive facebook page. A great company with an excellent product.

I've tried a few paint by numbers companies, and paint plot is by far the best!

They are actually based in Australia…. Others might have Australian in their name but are from China.

Their customer service is great. I ran out of one tub of paint … no problem. They sent another little tub. No charge! Not even for postage.

I couldn't quite see the tiny cells. They sent me a PDF of the picture. Made such a difference.

And there is a friendly Facebook group you can join with tips and tricks!

I wouldn't go anywhere else now!

Jo

I have had nothing but excellent service from paint plot. I have had fast deliveries and their range of paintings is wonderful.
I love that they have a social media page where we can ask questions and show our paintings and paint plot themselves take part in helping anyone so in my experience their customer service is excellent.
When covid first appeared I ordered some pbn from an overseas seller... they took over six months to arrive and never once did I get a reply to my many numerous emails.
I also love that each week paint plot send out an email with possible future paintings and ask us to vote on them.

I bought 4 PBN kits as part of a deal. I loved doing my first one so much (Collecting Moons), I couldn't wait to start on my second! I am new to painting, and was pleased that the kit contained everything I needed. The online store is well laid out, and the grades of easy, medium, difficult and advanced are helpful. There is a great choice of different paintings. My PBN kits arrived within a week (I live in eastern Australia). I also loved the fun order confirmation email and the regular updates I received. I have family and friends that swear by Paint Plot, and I can absolutely see why!