Paint Plot

All the negative reviews are 100% true! I placed my order on 4/20/2020 and I STILL haven't received my items. I did not get a tracking number until 5/20/2020 and it's remained the same status since (in Transit) and today is now 7/04/2020. I called and sent multiple emails wanting my money back only to eventually receive a response stating I couldn't cancel my order because it's already been shipped and I had to wait for it to arrive and return the items back, then I would get my refund. It's been in transit for 52 days now. Customer service is nonexistent. Had I known this before, I never would've bothered. This company is a scam. Don't waste your time and absolutely do not waste your money!

I ordered a month ago & still haven't received my order. I received an email on Nov. 24th saying it would be here in 5-15 business. It has been well over that time & still no order. This was supposed to have been a Christmas gift. TOO LATE! Will not order from this place again.

It took almost three months to arrive, and when it did- it was missing the paint.

Emails to support would go unanswered for weeks, and when they did respond- it was some template email about how they didn't know when it would arrive but it would eventually.

They offered to send me replacement paints but after almost three months of waiting I just gave up and bought them myself.

Guys. This is such a scam. First of all what they don't tell you is that is comes from China. It's been over a month and I have not received my package. According to the shipping it is still in China. After reaching out multiple times, facebook instagram and email. NO ONE WAS ANSWERING. They blocked me on instagram so I could no longer message there. This "company" is so unprofessional. PLEASE do not buy from them. SAVE YOUR MONEY. They will scam you

Ordered 1 painting, and it was fantastic. There was heaps of paint (so often other companies don't send enough), and clear communication across the process. Due to COVID-19 there was a bit of a postage delay of about 10 days, but the company always kept in contact. It was a bit more expensive than others that come from China, but to support a small Australian company I thought was worth it. By comparison, I ordered a PBN through an international company and waited 5 months for the parcel. I'll take Paint Plot anyday!

Ordered my painting on April 1,2020 and haven't received it 47 days later. I've emailed them many times for updates and they continue to send tracking links that don't work. I've screenshot the tracking links but they do not respond. They delete any negative comments on their social media. They refuse to offer a refund. I filed a complaint with my credit card as I don't believe the product will ever arrive. Also filed a complaint with the FTC but I don't even know where the company operates out of. DO NOT ORDER FROM HERE

Brilliant quality quick delivery, kept me sane during lockdown. I'm not an arty person and couldn't freehand anything but kept reading great reviews on how relaxing this is. No rules just sit back pump up the music and go for it, heaven!

I am very happy with my purchases on this site! Drawing calms me down so much. I love to draw very much. There are so many paintings and brushes in this store. Any to choose from. So I ordered myself! Thank you!

Ordered this product well over 3 months ago and never revived it. They claim they are a family owned company yet they ship from China, I wish they weren't so secretive about this and admitted where they ship from. I had to file a dispute on my credit card. I highly recommend masterpiece by numbers ordered and revived 5 days later because they ship from the USA! Please save your money and don't order from this company

I received an email the product shipped and was told it would take a few days to clear customs, but it's almost a month since I received this email and the tracking order is still not active, nor has the package reached me. I also realized that their idea of a frame is the wood to stretch a canvass not the the frame that actually goes around the painting. Unfortunately, that means I would been unable to stretch the frame once it reached me due to the poor wording and display of the order.

This was the first pa8nt by numbers site I found when I started googling for a new hobby. I love the easy to use website and the quick delivery. One of the best things I've found I'd the kind and supportive people on its Facebook page. I now have a lovely stash of paintings that will see me into retirementand probably beyond. I enjoy supporting an Aussie based business that has stock on hand rather than having to wait for it to come from overseas. The support of the team if I have questions is excellent. I especially love the mystery paintings.

Waiting over four months to get my package! Reached out to them numerous of times and they blame it on shipping. Asked for a refund will not allow it. Send me a tracking number but the package never moves and hasn't ever came! DO NOT BUY FROM THEM!

Paint plot Australia is fantastic. I get my items within 5 days every email I send gets responded to within a day or two. Thay always try to help where thay can. I love doing my paintings and love dealing with paint plot Australia. A+ 100/100

I ordered two paintings in March 25th and it still has not come in yet. I tried calling them many times but the number goes straight to voice mail. I emailed numerous people and they kept saying that the package is on its way and that it was lost but they are shipping a new one. The tracking number is a JOKE it doesn't work. I ordered a very similar painting from amazon for half the price and it came within 7days. This company is such a scam and they are just taking advantage of people. Please go somewhere else!

I recommend checking out their blogs and tips and tricks. Very useful for a beginner like myself. I like the fact that they commission artists from across the globe as they have a broader range. Happy with the service and I gladly endorse their product.

Bought a pic for my son-in-law as a Secret Santa present. It arrived on the 24th so Santa came right on time and he loves it. It turns out Santa got one for me too. I sit down to paint and before I know it, time has passed while I am in a world of my own... all is good. :)

My daughter and I thought it would be a fun activity to do together. It was a definite challenge for both of us. It bought us many hours of enjoyment though and we have them hanging on our walls. We would both highly recommend PBN's and Paint Plot as we found their service excellent

I love love love buying from paint plot. Their paintings look great. They have a good variety of paintings for beginners and the more experienced. The paint is the highest quality that I've found in a paint by numbers set. Paint Plot also have a great little community on Facebook. The owners Tova and Mick are super nice and very helpful. It's the little things like providing free PDFs and lots of vouchers and discounts that make Paint Plot such a great company to buy from. I'm so addicted to their products. Definitely recommend.

I ordered in April and it is now mid June and I am still waiting on the product. The act like a single owner business in the States but the products are shipped from China. The tracking information is useless. I am hoping if the product ever arrives that it is worth the cost and wait.

This company is shipping items from China during the COVID-19 pandemic. I tried to cancel my order once I found out it was coming from China, but they refuse to cancel my order and refund my money. It's also been almost 2 weeks since i ordered my paintings, and the tracking info still just says it's in China. This is a scam. Do not buy from them!

Paint plot are a wonderful company I am so glad I stumbled across them! The website is easy to navigate and from my initial purchase I have since order 9 or 10 products. Communication from the owners is friendly and professional. And the kits are super easy to use! I have recommended them to my friends who have also now purchased!

I couldn't ask for better service, placed 2 orders and both arrived in less than a week, which in these times is incredible. Very happy with the quality and cost of the product too. I can't see myself dealing with anyone else for my PBN

I have purchased 6 paintings so far and have loved each one. Each order has arrived within a week (I reside in Geelong, Victoria) of my ordering them and the quality of each painting has been fantastic. I recently ordered some of the fine detail brushes and when I received the order one of the brushes was broken. I emailed Paintplot and Michelle was most helpful. She organised a replacement brush and I received it in under a week. I also bought a painting for my sister and one of the pots was empty. Again Michelle organised a replacement which my sister received within a few days. I highly rate this company for its service and products and recommend them to all my friends and family. 5 star for me!