Paint Plot

I'm not familiar with much to do with arts or any art sites but I have had no issues with paint plot. The supplies are sufficient, though some of the numbers are printed too small or blurry on their PBNs but I've had a lot worse and I'm happy with my purchase.

I got my first two paintings in about a month and I still haven't finished my first one after having it for 2 months already! But I love it, will order again and have bought one for my daughter already! Just be patient!

Paint Plot is fantastic, the product is really fun and the business is friendly, easy to communicate with and posts out the product promptly. Other reviews complaining about slow postage are very unfair as this has been an Australia Post problem and not caused by Paint Plot.

I would give this zero stars if I could. My order "shipped" on April 5th and has said "Shipment Information Received" since then- no movement. Two of my friends ordered same day and are having the same problem. Here are my big issues:

-Ships from China, NOT AUSTRALIA. It's a scam, not a family business. Unless the family business is scamming.
-Be aware they own another scam site called Unique Paints- same issues with them!
-They refuse to refund me after asking 3 times
-They delete all questions and negative feedback off Facebook and Instagram
-Reviews on the site are fake

I am filing a credit card dispute. This is a complete scam and their customer service is pathetic.

The kit I ordered arrived sooo late that I had moved out to another city by that time. I was misinformed during the shipment process. Then I received an email saying that they had a production issue and the deivery would be a bit late. It was much later than what they promised. Eventually I contacted the company on FB and exchanged messages with them. They made me ask the person who received the box in my old address to send it back to them. They said they would refund me when the kit is returned to them. I did and this was a time-consuming endeavor with lots of logistical arrangements. But now they are not getting back to me. I am really skeptical about their business ethic. I have been waiting for about 3 months for a reimbursement and the issue stems from their initial failure to fulfill their promise. I totally do not recommend buying anything from this company.

Love the paint kit so much. A better paint brush would work much better as the one they give is terrible but overall pretty happy. The paint actually covers the numbers so you don't have to paint 4-5 times

So far I have been billed for 4 months of the subscription. April was great, May came with dry paint that was unusable. I did not purchase in June due to just receiving the replacement for May. I paid for both July and August and did not recieve anything. I had to reach out to have them sent, the representative assured me she would mail both months and provided a tracking number. When I finally received a shipment at the end of September it was only one product not both missed months. I emailed yet again and she asked for photos of the product. The bag it was mailed in was not big enough for two, it's not like they mailed it and it fell out or was stolen. It was never sent after they were advised me it would be.

These are so much fun and I really enjoy the project. I only gave 3 stars because I ran out of paint and wasn't able to get more. I only needed more of one color. I contacted the company because they guarantee you won't run out of paint or they will send more. It has been over two months since they said they sent the paint but it hasn't arrived. I emailed about it and they said they did send it but there is no tracking.

I have just got into PBN this year during lockdown. Paint Plot have a great variety of paintings to choose from. The quality is the best I've seen and the customer service is fantastic. Would recommend to anyone wanting to give PBN a go

I wanted a fun, relaxing project that was more engaging than just coloring, but not as involved as a puzzle. I decided to go with a paint by numbers and found a picture I loved and couldn't wait to paint! I joined the online group and I was so glad I did! I bought the recommended gesso and flow aid, which arrived the same day as my canvas! I worked on it about an hour every night. Some of the numbers were very faded or didn't fit all the way within the lines, so I just went with what I felt looked right. They proved a paper with the numbers, but my painting was so detailed, it was almost impossible to match up. Overall, I got the exact challenge of a project I was looking for and a beautiful picture out of it!

I ordered one on 4/1/20. It allegedly shipped 4/8 and the tracking number showed it in China awaiting shipping for weeks. I emailed asking why there was no movement and the person blamed it on the USPS and assured me it was on the way. I emailed on 5/2 to cancel the order because at this point, I'm not sure it's really coming. They replied that they couldn't cancel or refund but if I wanted to return it when I got it, they'd issue a refund. The day they replied, the tracking showed movement. It got to LA and has been there doing nothing for 7 days. It's been 6 weeks since I ordered... this is ridiculous.

I highly recommend purchasing PBN's from Paint Plot. I have dealt with a couple other PBN suppliers and I must say Paint Plot's products are the best. I received the parcel in only a couple days, which was surprising as living in a regional area even pre Covid deliveries usually took forever.
Paint Plot also has excellent customer service. I had an enquiry and emailed and received a prompt response.

I placed an order for a painting on April 16 2020 and as of today August 18 2020, I have still yet to receive my purchase. Multiple emails have been sent and all replies have been generic responses blaming Covid19 and provide a tracking number that doesn't work. Multiple requests for a refund have been denied.

This picture is absolutely stunning and the paint is great. A good paint that goes on smooth is a must for painting. If it starts drying out a smidge just drip about 4 drops of water from the bigger paintbrush into the pot and stir with a toothpick, good as new.
I have done 6 PBN's so far and this one is by far my favorite. Will continue buying from Paint Plot.
I ordered from Paint Plot and I was a little sceptical because it is only online. Very happy with the outcome, it arrived on time and was a great quality. Five stars from me.

I ordered a painting back on 4/21, I emailed them about how it had not arrived and that I wanted a refund. I got a "i'm sorry we will send it out as soon as we can" response. I emailed them back saying that I wanted a refund. It had been over a month at this point. The next day I get an email that it has been shipped... then an email saying since it is shipped I can't get a refund. Even though it has been "shipped" I still have not gotten it. Emailed them again and I am still am waiting...

Is want so beautiful and follow💗 me and my first time I see you all so I can see👀 it to be in shape or something

After 6 weeks, it took a PayPal claim to have my "missing" PBN shipped.
It finally arrived, and the first paint pot I opened was dried out solid. I tried Flow Aid and it was too far gone.
Eventually I got a replacement paint, and it was EMPTY!
This has been several months, and I have completed 12 others from different companies since ordering this 1st PBN. I am undecided whether to complete with different paints, or to just throw it away.
This has to be one of the worst online shopping experiences I can think of.

I'm still working my way through my first one but am loving it so far! I also ordered the aluminium easel which is really sturdy and makes painting easier. I wasn't sure how I would like it at first but I find it really relaxing and strangely addictive! The canvas and paints appear to be of good quality, although it would be better if the picture that is sent through with the painting was a wee bit bigger - although that's not really a problem as you can email Paint Plot and they will email a larger PDF!
There is also an entire friendly Paint Plot online community on FB to provide support and encouragement - some of the tips have been so useful.
I did find that my first order (October 2020) took a few weeks to arrive - but everything was slow then, given COVID and Christmas - and I live in regional WA! My next order was super quick and I just placed another!

This company sucks. I ordered my paint package months ago. I emailed asking for a refund because it hadn't even shipped. Now it has finally landed in LA and there is now no trace of it. No refund and no paint plot package. It's now to the point I can't even get an email back from the company.

I have now three PBN from Paint Plot. Easy to order and quick delivery. One of the painting wasn't available when I ordered and I was kept up to date with my option. Love painting and the great quality of the paint as well as the brushes included. I did buy one of their other set. Very helpful company..

This was my first paint by number's experience. I would have to say it was so much fun. It wasn't as hard as I expected once I got into the swing of things. I was very impressed with the quality and service

I can't comment on something I don't have. I have ordered 2 paintings at the end of December got confirmation on Jan 3. And still have not received anything. As of 2 days ago it's tell me it landed in the west coast ofCanada, and I live on the east coast. You guys need to get a better shipping company IMO

I ordered a kit and it took almost a month to ship. That was fine; but, it never arrived. I was given three tracking numbers - one from a chinese shipper, one from FedEx, and one from USPS. I received a confirmation email that it arrived, but it did not. No package was delivered (I have cameras). I contacted USPS - they never responded. I contacted Paint Plot and they told me too bad. No help, no offer of solutions. Instead, they told me it was my problem now. Like USPS was going to pay me for a error in delivery. So, now I have no kit, and no hope of any resolution. The email exchange with PaintPlot kept telling me it was delivered - and that it was basically my problem now. If you want a customer service experience that will be helpful when things go wrong - this is not the company for you.