PartsGeek

I ordered an intake manifold gasket set and a full set of valve lifters for my 8.1 liter Vortec motor at the same time. I received the intake gaskets in 3 days but it took 8 days to get the lifters. When they arrived they were all just thrown in a box with nothing separating them and keeping them from bouncing around on each other and there were only 11 of them instead of 16. When I talked to customer service they said I would have to mail the lifters back, they would then issue a refund and I could re-order another set. This process, they say, could take 10 or more days. This is totally unacceptable but they say they have no option to overnight me either the rest of the lifters or a complete new set! First and last time I will be ordering from them. Only reason I did not give them a 1 star is because they handled the intake gasket kit very well.

I am dissapointed and dissatisfied with my experience on this site. I have ordered twice in a row with both purchases being wrong, yet I am blamed for ordering. I understand vehicle specific parts. Just please use another site.

I tried to order a part i clicked purchase hoping everything was good than got a email later saying they couldnt complete my purchase tell i sent them a picture ID. To me that seems really weird so i decided not to go through with the purchase. They sent me another email saying i had to email again to confirm i wanted to cancel my order so i did. Than an couple hrs later i got a charge on my credit card for the full purchase price. I hope this gets resolved quick considering its a 1200 dollar price. Not happy at all with this company.

Immediately after placing an order I realized I did not want it any longer due to bad reviews. I tried to leave a message, since it was after hours, but got stuck on an endless loop message. Fine. So, I called as soon as they opened the next morning asking them to please cancel the order. I understand this is against their policy, but it is a complete mess. You shouldn't have to pay for an order if it is not yet shipped. Now, I'm stuck here paying for the shipping to my house just to pay again to ship it back. Plus the customer service people are flat-out rude! One even hung up on me immediately after I asked to cancel my order. Don't give this company your business--they don't deserve it.

They offer free refunds and send the wrong postage. I sent the part back and never have received the refund. The same automated email is sent. This company is bogus! Don't buy from them they need to be put out of business!

I ordered the part that I needed and it came a few days ago and it's defective. Today I contacted customer service and when they answered they were rude. I told the person that answered the phone that I had just got a part that I ordered and it was defective and he Rudely replied "already" then asked for my order number and after a few minutes hung up on me. No return call or anything. I am not happy and will not order from them again. If it was AutoZone they would have treated me better. Such a shame I pray I get my money back.