I ordered parts for my car they all were not shipped to me I installed what they sent and then they said they would not give me the parts that they did not send me unless I return the ones I installed never will use them again! Not even money back. Nor credit.
Not only were the spark plugs nowhere close to being the right size and paying really expensive shipping, but they also sneakily signed me up for a 30-day free trial membership in some discount club that I have no use for. Luckily, I caught the charge on my card while it was still pending and was able to get it voided out and canceled. I will NEVER use this company again.
Don't buy from them! NO customer service. You have to communicate via email which takes 24-48 hrs for a reply. Read their terms before you buy!
I purchased a catalytic converter for a 2002 Dodge Ram 1500 and it was supposed to be a direct fit. I had to take to a local shop and have them modify. Parts Geek is still advertising the part to fit a 2002 when it is actually for a 2001 model truck.
I ordered my water pump after verifying correct part online with them and on the phone and they sent me incorrect part for a 96 chevy s10. I emailed them and it cost the same amount to return compared to price I paid for part. They would not supply return label even though it was their fault. They SUCK
They can ship u any part they want regardless of what you actually ordered and you will still have to pay the return shipping. I ordered two brake caliper kits based on the contents shown in the picture in their ad. The kit I received did not contain the parts shown in their picture and I'm still expected to pay return shipping.
NOTE: I noticed that every complaint filed with the BBB was responded to by Parts Geek and they agreed to refund shipping cost in most every case. Pain in the $#*! to go thru for a return but may be worth it if you paid a lot for shipping. They have an overall rating of 1.4 on several websites so best plan is do business somewhere else.
I ordered parts on a Wednesday I paid for second day shipping air. 4 days later I still do not have my parts. I called customer service and explain to them... there's nothing they can do for me and they do not want to refund my shipping. This is a very unprofessional call center and in my opinion a hack parts website do not waste your money on this site. As soon as I receive my parts many days late I will be returning them for a full refund hopefully and I'll just go to the dealer and get the parts that I could have gotten for the same price.
I ordered a license plate bracket with hardware for my truck. I received the the bracket and no hardware
There also was no packaging slip in the box. I paid 10 extra dollars to order the one with hardware. Now they are giving me the run around to get some of my money back.
Do not do business with this company.
Order a wrong parts. Contact them right away. Told me unable to cancel the order but I can refuse the deliver to get refund but shipping company said they put a restrictions on the package makes unable to refuse
I would not buy from here again. They shipped my overnight package by US mail from California to Pennsylvania. After a week I still don't have my part and my car is not drivable. Their "Customer Service" was too slow to react, I contacted them via their website since you cannot call them (red flag) It took a week to finally get them to credit my shipping charges and that is all they did. Don't take a chance with this website they are not reliable.
Why did I not read these reviews before ordering from partsgeek?!? They have the worst customer service I have ever experienced, and that's saying a lot since I've spent hours on the phone with Dell Computer.
Autopartswarehouse. Com isn't great, but it's so, so much better than partsgeek.
I guess partsgeek could work our IF their website matches your car with the right parts and IF they actually deliver those parts to you. If not, good luck. They make you pay to return the parts (after gouging you on shipping in the first place) and then pay a re-stocking fee!
Overview
PartsGeek has a rating of 1.1 stars from 1,290 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PartsGeek most frequently mention customer service, return shipping and credit card. PartsGeek ranks 799th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members