PartsGeek

I live in California and I need a Carb Legal Catalytic Converter. To make sure I purchased the right part I chatted on the website with an agent(Lucas Harper) and explained to him the california emissions regualtions before purchasing a Catalytic converter. He then sent me a link of a CAT they had, assuring me it was CA legal and I purchashed it. Well it wasn't and I failed the emissions test because of the CAT. I then got in contact with partsgeek customer service and the representative told me they had sent me the wrong part and that his manager would contact me through email. I got an email and it was just the return instructions of the part, it stated it need to go back in the original box (which I threw away) at this point I chatted with a different agent(Ethan Smith) and explained to him that I did not have the original box and what would my other option be in order for me to return the part (still not fixing the problem of the wrong part sent to me) all this agent said was "we need the original box." Now Im $661 less due to not having the Original box in where the wrong part was sent to me.

Sent me the wrong part and then I sent it back with MY POSTAGE AND THEY DEDUCTED INSURANCE OUT OF IT! Scam company! There representative CAN SEN YOU THE WRONG PART AND THE CONSUMER IS PENALIZED!

Returned product and provided proof. Refused refund! They're thieves and liars. Lied to Chase bank but what's worse, chase bank believed them!

My experience with Parts Geek has left me feeling disappointed and cheated. While the alternator I ordered was supposed to fit my 2012 Honda Accord Exl V6. The website said it was the proper part for my car. I am a pretty good do-it-yourselfer. I own a very successful handyman business. I am good with houses but, cars not as much. I didn't realize that the lower bracket of the alternator didn't fit inside the bracket on the engine and I mounted the top bracket /bolt first and I assumed that the base of the alternator was properly aligned when I slid the bolt in and tightened it. Since it didn't fit right the bolt wasn't holding the lower part of the alternator in place and eventually came loose and sheared the top bolt off and the whole alternator came loose. When I explained the issue to parts Geek they basically said tough luck dumbass it was your fault for not figuring that out when you installed so we aren't going to help you and you can use your worthless alternator that didn't fit your car right in the first place as a paper weight. I will NEVER EVER order anything from them again and like I told them, I will take every opportunity to bad mouth that crappie company to whom ever will listen to me rant.

$#*!, was not able to return a part I did not need. Very hard to understand return instructions. Terrible, choose something else.

They do not send you all your parts you ordered and then give you a hard time to get them shipped to you and no customer service

I purchased Unity Struts from Parts Geek. Order arrived in 1 day, parts fit perfect! Will order from them again.

Send me wrong parts... my car was broken and I ordered parts and I didn't work all week and finally come parts but parts was wrong...

Will choose other companies. A big list of issues to return an item? Other companies are so easy to return a item.