PartsGeek

So I ordered these parts for my car in December. My mechanic went out of town unexpectedly to mexico until after the new year. Diring that time i tested positive for covid christmas eve and was not able to go get them put on until i was clear of illness. As soon as i was i went on January 11 to have them installed. Its the wrong parts. So he got the correct parts from local and put them on because my wheel bearings were BAD and I couldn't wait. If it wasn't for getting covid we would of know. This a lot sooner and it would be fine. I order from yall always last summer i spent close to $1000. 00 for my other car. But i am 57 yr old single female and i cannot afford to be out 184.00. Please allow a return. Thank you so much

This was my email to them. I GOT COVID BEFORE MY MECHANIC GOT BACK IN TOWN. THAT IS BEYOND ANYONES CONTROL. THESE A$$HATS trying to keep my money. Nah. I'm a squeeky wheel. I'll keep on and on. I want my $$ and they just lost a good customer. Wish I didn't have to give a star at all

I called to order a timing chain and water pump set for a Chrysler Sebring. The young man I spoke to on the phone was very polite, and said don't buy that cheap Chinese crap, he said let me sell you a good American-made set. He said it is a bit more money, but it has a far better guarantee and is made of much better materials. I agreed, and I ordered the more expensive American made set. I had a customer car waiting for the parts and a customer that had to go on a trip. The parts came in, I looked at the boxes, and the Cloyes timing chain set was made in taiwan, and the Gates water pump in mainland china! Needless to say, both the customer and I were very upset. I had to put the pieces on the car because the customer had to leave town the next day. I tried to call partsgeekcom which is a joke, so I emailed them with my frustration and unhappiness with their lying, deceitful sales practices. They've sent me 11 garbage emails, because apparently their customer support is overseas and they do not understand simple plain English. All I have been asking for is the difference in what the man told me the price was, and that I paid, for the supposedly American-made parts, and the cheap chinese crap. I have received at least five emails asking me to send the parts back. I have explained at least five times that the parts are on the car, and the car is out of my shop. PartsGeek will never get one more Penny from me, and I will be certain that every one of my customers knows not to buy from this deceitful, lying company. I hope thousands of people read these reviews Tama and take them to heart. This is a terrible company, the worst that I have seen in over 40 years in the automobile repair business.

I ordered a radiator for a 90 model mighty max truck with a 3.0 liter engine recieved a radiator for a 2.4 engine witch did not look anything like the one in the picture on their web site i called customer service they told me i had to talk to Ramon and take pictures of the part i recieved and my old radiator he told me it was boxed wrong to send it back only to wait three weeks to credit my account and he asured me if i reorderd i would recieve the correct one so i reordered and recieved a radiator for a 2.4engine again calked customer service they was rude and hung up on me i called back only to get hung up on again had to take pictures again and send wrong radiator back and waited a month this time to credit my account... VERY BAD BUSSINESS AND CUSTOMER SERVICE IS TERRIBLE WILL NOT ORDER FROM THEM AGAIN

In Nov. 08 and before the begining of the holidays I ordered 5 items from parts geek including 2 full Struts-Springs assembly, 2 tie rods ends and an oxygen sensor, order# 15-*******, I paid $314,. But when they arrived they were in boxes that were torn apart, looks like they been returned before, installed and uninstalled, and the parts themselves look like they been refurbished, one tierod end has a hole in its boot, struts had some scratches. I called the company whom assured me these are not used parts but new, I sent them pictures for the parts along with the condition of the boxes they came in, they told me you can return them but it will take 7-14 days to get credit back then you have to reorder them again and wait another week to receive them. Thus I decided to take them to the mechanics whom su jested to get new tierod end from local store and install the struts since they have lifetime warranty as well as the parts geek company confirmed they are new and the minor scratches on the paint no big deal. Thus He throuw out one tie rod end, and got one from Auto zone, and paid him $360 for labor. Six months later the strut-spring assembly started making noises and got louder. Since the part has a life-time limited warranty, I called the company and spoke to the manger Dennis, I told him what the mechanic told me that the left hand side strut is defective and needs to be replaced indeed. He told me that I have to order a new one first and pay $119 paid shipping then return the old one where am responsible for return shipping fees, which according to the US mail is around $83 and via FedEx around $69. As well as I have to pay the mechanic $150 for labor, being the part not from outside and not from him.
Parts Geek refuses to send a new one without paying for new one 119 nor they would cover the shipping cost for the return nor the labor.
In the top of that, their customer service very bad, rude, conniving, anger, hostile, intimidating, bullying and treated me like crab. They would put you on hold then they hung up the phone. The worst experience ever. Very difficult to do business with and would not recommend it to anyone.

They dont care if the parts dont make it to you what a scam.DO NOT BUY FROM THEM. IM SRISEDTHAT COMPANIES WITH THIS BAD OF CUSTOMER SERVICE EXSIST

For starters they are way more expensive than say Rock Auto. I noticed immediately and tried to cancel my order with Parts Geek and they legit DO NOT OFFER order cancelation. So my overpriced parts came and one of my quick strut boxes were in bad shape. I opened the box and it was a used part. 25 minutes in online chat with a Rep only to be told I would get an email with instructions on how to return my part. Now Parts Geek wont release the item as received so I cant even file for an RMA because they say it hasnt even been delivered. After 25 in chat uploading pics I recieved an email asking me to describe the problem and to send pics. The email server they use wouldnt allow a pic upload says file too large. Their free shipping on orders above 300.00 is a complete scam. You will have to register with a third party then get an email with a link that provides you with a download Rebate form. Then they claim you get 15.00 cash back and when you read thru you are unknowingly signing up for a subscription servivce. BAD ALL THE WAY AROUND AVOID AT ALL COSTTS

Partsgeek sells online only. This is their way of avoiding accountability. They basically hide behind their computer. And they sell to out of state consumers usually so as to create physical distance from all their customers to avoid personal encounters because they know full well that they are not acting in good faith and risk a $#*! whoopin if they encounter a pro active dude with a temper. They are very protective of their physical address so as to avoid actual physical confrontations. I offer my suggestions to avoid scammers like this. First, dont assume that just because a website pops up while you are shopping for that car part that it is a reputable company. Check for a phone number and then call it and pay attention to their responses when you ask for sales dept., ask about their return policy, refunds, name of mgr, or name of owner. They should have professional responses to all. This is where partsgeek miserably fails. The best thing you've got going for you is your credit card. Unfortunately for partsgeek they are a hostage to the very credit card that is their lifeblood. Credit cards, as a rule, do not hold their cardmembers responsible in cases of fraud or gross customer dissatisfation. The bank doesnt make this wellknown, but if you buy using your card, and you are treated like partsgeek treats people, then go through the simple process that the bank requires and start your bankcard refund process. It takes some time to write your reasons out and fill out their form and get them what they need. But they then will request some satisfaction from partsgeek which they wont get and you will then get credited for the sales amount. It takes a few weeks. I did this at my bank, compass, and they complied and issued my refund. I think most all bankcards have this policy. If not, change banks. Later, the bank goes after partsgeek for their reimbursement. Good luck to you, im sorry you got tangled up with these bad apples. Be diligent.

I called and ordered koito headlight bulb part#W*******302 and they invoiced me for heliolite bulbs which have the same part number on website. So I called and email them and told them to cancel order because they were sending me the wrong headlight bulbs and they shipped me the wrong item anyway. I Called customer service to return wrong item and ways hung up on about 5 times because they knew i wanted to return the wrong item they sent me after just talking and emailing them not to ship wrong item, and they literately shipped it anyway. They will not refund you right away even if they are at fault and even if you refuse delivery. They will refund you after package returns back to warehouse and then you have to wait 7-14 business days to receive refund back to your account IF THEY CHOOSE TO ACTUALLY grant you your full refund. RUDE AND UNPROFESSIONAL SALE REPRESENTATIVES AND CUSTOMER SERVICE. You'll regret ordering from this unprofessional so called company. Spend a little more money for oem part with a reputable parts dealer like Advance auto parts which offer hassle free returns and you'll avoid being disappointed with a misleading, rude and unprofessional company like parts geek, Worst return policy.

Before IT WAS HORRIBLE BUT NOW IS WAY BETTER AND SO HELPFUL! I GOT ALL THE PARTS I NEEDED! I RECOMMEND TO BUY FROM PARTS GEEK 2021

DO NOT DO BUSINESS WITH THIS COMPANY!
THEY WILL JERK YOU AROUND AND LIE TO YOU. DON'T TRUST ANYTHING THEY SAY!

Sent me wrong part over 2 weeks ago. Tried to talk with someone. Got nowhere. Blackball this place!

Good morning Julian,
I talked to someone else yesterday about how Partsgeek needed my tracking numbers so they could process my refund quicker.
I also sent pictures to them showing the tracking number returns and pictures asked of me from the return of the parts. Then they asked me for the tracking numbers again, which shows me NO ONE IS READING MY EMAILS! Does your company take the time to understand what the customer even needs or is trying to do? Since you are a different rep from yesterday, did you just get this passed off to you to respond to me?
After all of this talking to customer service, nothing different has been done, which was the point I was trying to drive home in the first place. This has nothing to do with you, as you are a different rep from who I talked to yesterday. But, Partsgeek as a whole is terrible with their customer service. I work in customer service, and I would hang my head in shame if this is the level I gave someone else when talking to them.
I will NEVER order from this company ever again. No one I know will ever order from this company again. I am going to copy/paste this entire email into the Partgeek.com Facebook page to give a big "customer beware" from ordering from you.
I understand that my return to the company has to be on my own dime because that is what it states on the ordering page of your website, but $77 in return shipping for parts I can not use because of reasons beyond my control is ludicrous. That would make anyone second guess from ordering from you because if the part needs to go back, return shipping makes it not worth returning the part, which may be what you're going for anyways, I don't know. Judging from this mess I've had to deal with, it sure feels like it. Consumers should feel that buying from you is a "trust" between them and you and anything they need will be taken care of from a reputable company, which this does not feel like.
Again Julian, this is not a rant aimed at you. You have done nothing wrong except being passed another customers ticket that goes against what the last person said he/she would do for me. I am left at square one with NOTHING being done for me again.
I am completely unsatisfied with all of this and my purchase. The way all of this has been handled makes me just shake my head. Unacceptable Partsgeek.com. Unacceptable.

DO NOT ORDER FROM THIS COMPANY! DO NOT BELIEVE THE "CAPA CERTIFIED" FOR THE SAME PART WITH HIGHER PRICE THAT SAYS THE PART WILL FIT. In short, I'm stuck with a part that I paid $37 for and it doesn't fit. I ordered a bumper cover for my vehicle and then came back to the website to order the grille that needs to accompany the bumper. I was not sure what part would fit so I called and a sales rep ensured me that the bumper grille I was viewing online was the correct fit for my bumper cover I ordered from them previously. I had provided my VIN, the bumper cover part# to make sure I was getting the right grille for my vehicle. Now I have a grille that does not fit. Remember both parts came from partsgeek.com. I requested to return the item. I got the instructions on how to return for a refund. I went to the UPS Store to ship the item and that's when things got HORRIBLE! I paid $21.95 + S&H($37.81 total). UPS Store told me $57 to return the item. THIS MAKES NO SENSE. I called partsgeek.com and they asked me to show them pictures that the part did not fit so I can get a prepaid shipping label. They also asked for my VIN. I also showed them a screen shot of my previous order for the Bumper Cover. They said there was nothing they can do. They wasted my time. This is horrible service! There was no need for the back and forth emails with pictures after I had provided the order and part numbers to them letting them know it did not fit. It's like they didn't believe me and when I actually took the time to find a friend to hold the part up to my car to take the picture as requested for evidence... it got me no where. I live on my own so it was not fun to knock on my neighbor's door to ask to hold a part to my vehicle that doesn't fit so I can get a refund.

I can't even begin to tell you the whoops these people send you through when THEY SCREW UP! 14 DAYS!
I ORDERED AN A/C KIT FROM PARTS GEEK.
A simple 7 piece a/c kit. Everything came except an expansion valve and the condenser.
The first hoop. Once you get someone on the phone they just ask the problem and then tell you to WAIT 24 TO 48 HOURS, GET THIS, FOR TEXT INSTRUCTIONS ON WHAT TO DO.
A HOST OF STUFF.
ANYHOW WE GOT THE CONDENSER AND THE EXPANSION VALVE A COUPLE DAYS LATER. THE ORIGINAL SHIPMENT TOOK 7 DAYS NOT 1-3 DAYS.
SO I START THE JOB AND FOUND A BAD SUCTION LINE.
ORDERED IT THROUGH THEM.
IT CAME, 7 MORE DAYS LATER OK THAT'S 14 DAYS, AND THE PART WAS MANGLED IN THE BOX.
WHEN IT WAS SHIPPED THEY THREW THE LINES IN A BOX WITH SOME BUBBLE WRAP.
NOT ONE PIECE OF CARDBOARD ON EITHER SIDE OF THOSE LINES, NOTHING.
SOOOO HERE I GO AGAIN, 24 TO 48 HOURS FOR INSTRUCTIONS ON WHAT TO DO.
OBVIOUSLY THEY DON'T LIKE TALKING TO PEOPLE OR TAKING CARE OF THEIR CUSTOMERS.
I SUGGESTED THEY PUT ME A NEW LINE IN THE MAIL PRONTO, COZ THIS LADY FURIOUS!
I WILL NEVER EVER RECOMMEND OR PURCHASE FROM PARTS GEEK EVER AGAIN.
I GOT TO PACK THIS PART UP, TAKE PICS, GET SHIPPING LABEL AND TAKE IT TO A SHIPPER, THAT NOT ALL, THEY SAYNG IT GOING TO TAKE UP TO 14 DAYS the get my credit if they give it to me.
I'm going with UAC through rock this time.
I've never gone through so much crap to do business with someone. Honestly I don't think I'll get my money back. They sent me a damaged part but in their instructions they say it must be returned in sellable condition. REALLY? The line on top is the old line and the one on the bottom the one they sent me. Look at the packaging. They actually want ME TO DO A BETTER JOB PACKING THIS UP THAN THEY DID! THEY'LL GET IT JUST LIKE THEY SENT IT TO ME. I'LL LET YOU KNOW IF THEY RETURN MY MONEY.

They deserve NO STARS. DO NO ORDER FROM THIS COMPANY. First order was wrong, reordered and still wrong