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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
My experience with Payoneer Customer service is unforgettable! Very patient and understanding agent that helped me get a better view of the bank and its service.
Date of experience: June 1, 2020
I called to resolve a problem finalizing my registration on Payoneer because even after approval of my account I still cannot access it, I am still asked to register new security questions to access my account and when I do it it still doesn't work, I haven't even been able to access the page where I'm normally asked to send a copy of my ID, I'm still waiting for a solution. THANKS
Date of experience: April 22, 2024
I's facing problem withdrawing and sending money. I called to the customer service number and my problem was fixed in 5 minutes. I'm really glad.
Thanks!
Date of experience: June 5, 2020
My call was handled by a professional person who patiently guided me to the solution of the problem faced. Highly appreciate the efforts and time taken.
Date of experience: November 22, 2018
Being an expat makes it super complicated for freelancers to easily receive international payments but payoneer helped me solve that problem and I'm happy for that!
Date of experience: June 13, 2020
CS representatives at Payoneer are always patient and very helpful. I would say I actually enjoy calling customer service whenever I have the slightest doubt lol
Date of experience: June 19, 2018
I called payoneer several times. Almost everytime I get the right service.
Only problem is that it takes much time to reach them.
Thank you payoneer!
Date of experience: May 20, 2019
Payoneer has been outstanding! Transfers are always secure and fast compared to other payment platforms! I hope this continues and more updates on the payoneer app!
Date of experience: November 19, 2019
Easy to set up great customer service always! Funds go direct to my account in little time with a great currency conversion change. Thank you payoneer!
Date of experience: July 8, 2020
I called in to get balance transferred between accounts. The operator guided me through the process and made it easier than expected. Will rate it 10/10
Date of experience: July 1, 2021
I am based in South Africa and lost my card. It was quicker and easier to get the replacement cards ordered that it was with my local bank.
Well done Payoneer.
Keep up the great service.
Date of experience: August 4, 2021
In BANGLADESH there isn't a lot of options to receive their hard earned money, Payoneer allows us to get what we deserve from our hard work not limited by unverified agenda we face when we use some other options. Thank you.
Date of experience: January 26, 2021
Although my english is not perfect neither I am english speaker, the person with whom I talked was very polite however I had some difficultes in understanding her english with her prononciation which was not very understandable enough when talking fast. So I asked the points I did not understand and she managed to speek slowly which is a good point.
Date of experience: September 18, 2018
This is the first time in 5 years that I contact support via Live chat, and everything was just fine, they solve my question and fixed the problem in minutes.
Thank you Payooner, You've always been 5 stars in service but now I give you 5 stars in Customer Support!
Date of experience: May 22, 2018
Beware!
Open account for my software business
After I gain 50,000 EUR they decided to "review" my account, blocked it and locked all my funds
Without providing any reason or explanation
Started legal actions against them
Hope I will see my savings...
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 12, 2021
I love the security measure however theprocess to getting your account back if you enter incorrectly should not be stressfull. With just a massage you should know the steps to follow to get back your accouny
Date of experience: March 4, 2020
I am new using Payoneer and of course I will have fears ans some doubts, but was so easy to call CS and having Karen, she was like a hero giving me the information needed to place my payment and make it to receive my income as freelancer.
Date of experience: May 21, 2020
I called to request why I was not able to withdraw the amount in my account in USD, but I could withdraw the same amount in EUR and PLN.
I wanted to know the minimum amount in USD that can be withdrawn into a USD account.
The customer service personnel took so much time to explain clearly the issue and proposed better solutions for me.
He also went as far resolving pending requests and issues related to my account.
Such approving my pending bank account request i had raise on Saturday 13th Feb 2021
I got disconnected from the call while the service was ongoing, and the agent after a few seconds called back to complete resolving my problem.
This is a great response and I am very pleased with the service.
Date of experience: February 15, 2021
The customer service and account profile database app was an upmost enjoyable platform to use including the helpful and useful Payoneer Customer Phone service Employees that had a Professional Support Team, dealing with my Profile Issues and Correcting them speedily and efficiently.
Date of experience: April 21, 2024
After trying out various service providers, Payoneer stands out as my top choice. It's user-friendly, boasts excellent customer service, and proves to be highly dependable.
Date of experience: January 17, 2024
I've been rejected several times already. FOR NO REASON AT ALL, I didn't got any updates or any heads up why my ID keeps on getting rejected. I've been getting this errors for weeks now because of your verification team. It's a good thing I spoke with a CSR agent to clarify this things.
Date of experience: September 11, 2020
I was told to check an option for your team to call me back when it's my turn but they didn't do do so I give four stars for that otherwise it could have been excellent
Date of experience: December 13, 2019
Custom service hotline figure out what I was trying to say almost immediately. It was great. I am new to Payoneer so I had no idea about the ins and outs of making an international payment.
Date of experience: March 14, 2019
I am not happy with your service and you don't have any future in BD. Grab whatever you can! You take 90 days to process a dispute! I don't know what kind of policy it is.
Date of experience: February 17, 2015
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Rahamim,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team