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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I so much appreciate your help and the excellent customer service delivery! The agent fully understood my request and provided a solution to it.
Thanks
Date of experience: May 28, 2018
They handle matters professionally and quickly. Both qualities are very important when dealing with finances and handling our payments. I feel comfortable with their service.
Date of experience: May 24, 2018
Called Payoneer customer to resolve a payment method issue and they were so courteous and knowledgeable and handled my request swiftly. Loved their flexibility too
Date of experience: June 16, 2020
Instead of allow to do all the proper checks before receive your first payment, Payoneer ask more details about you after the first payment, and their verification system is automated, no human contact, and does not work, now I'm trapped in their system because I have my money in the account, but I'm unable to use it until they check the information I sent 2 times but because they don't invest in human resources, I have to wait 5 business days to wait a simple 5 minutes documentation check from their side, DON'T register in Payoneer if you need to use the money ASAP.
Date of experience: November 11, 2019
Easy to connect with the Customer service hotline. The person who answered the phone provides good resolution on my concern. It was solved immediately. Thankyou.
Date of experience: June 7, 2021
First few transfers were going great, then first problem arrived when they blocked payment by the client who payed me earlier through payoneer at it worked great, now they declined it and never gave client a refund.
Secondly, I recieved payment on my acc from microstock agency which they listed as pending. That service too worked good previously on payoneer and now it doesn't. Since this is the only income source I have, my kid was left with nothing to eat and I had to beg for food, DO YOU KNOW HOW THAT FEELS!? I wish you the worst and I will sue you! You should be ashamed of yourselves!
Date of experience: December 7, 2017
Hi Emin, I am sorry to learn about your pending payment. I hope the issue was resolved by now. If you still have issues, feel free to PM me and I will do my best to assist.
For exemple I try to reissue new card. When I clicked button to issue new card, I was kicked off the session and redirected to the login page. After login, I followed to card management page, but once I click that button again, I was kicked off the session.
One more exemple.
I tried to create chat in help section. I filled title, then tried to select category, but can't because drop down selector is fixed to max-height: 200px. So I had to open inspector and increase it to 400px to be able to select right category.
Hope you will fix it.
Date of experience: June 20, 2018
Today I contacted my lawyer, and these days will bring a lawsuit against you, 1 month and more money is gone. Most bad company, cheaters.
We have evidence that the money is in you, more than 1 month lying let everyone see that you are scammers you do not deserve any star.
DONT REPLY ME IN PRIVATE MESSAGE...
ONLY WANT TO SEE THAT PEOPLE ARE fraudsters
Date of experience: October 16, 2016
Hi Timko, first of all let me assure you that we don't try to scam our users. I'll be happy to look into this for you- please see my private message to you.
My company has been using Payoneer services for 2 months, it was working well: Payoneer gives you or your business a "virtual" bank account, and the price is 2% of each withdrawls.
Then one day for no reason they just locked the "withdraw button" of my account, with 1500 locked.
There was no notification of any kind when they locked my 1500, no email, no message in the website, no phone call. They just decided to put my company business off without warning
Payoneer support by mail/tickets needs several days for answer, or does not answer questions.
Payoneer support by chat needs 2 to 3 HOURS of waiting to talk to someone, and when support answers, they're useless.
When I finally had a chat with their support, the guy told me that my company account was "under verification" by a security department: I told them that I'm able to provide all invoices, proof of work, all informations needed, but they ignored me.
It's been 9 days that my hard-earned money is locked in Payoneer. After 1 or 2 days, it's not "investigation", this is theft.
Date of experience: October 20, 2019
A pack of idiots! I was registered to payoneer.com now 2 years ago but im not used the card or activate my account because i used my bank account. Now when i come back and i go to support chat because i was not remember my email. Whey ask me to put money in the account theat i can access it! Its ensaine! Wtf? How do ii trust to send money to my account if i cant see? $#*!ing morons, creap website.
Date of experience: June 11, 2014
Actually I am new account holder in Payoneer
I have 6 transactions made
I have little delays
But today I was shock that
Payoneer representative say your bank account has been deleted because of payment been reversed back. Some time it's bank holidays
Specially Saturday or Sundays are cloves
Or bank has the problems of link down
Why do Payoneer transactions team has to delete the my personal account which has been given on the online application.
I am bit disappointed by this action
I have receive email of processing of my payment at 8 October
Today 12 October
It's still not been receive in my account
My transactions number: *******
Kindly help me out to resolve this issue
Thank you
Customer I'd
*******
Date of experience: October 12, 2021
Can't work on the PAYMENT REQUESTS ANYMORE, customer service said the rules had changed... and thats why i'm not able to do this Request anymore, as a Payment platform for business it should be easy for owners to collect money not give them
Date of experience: May 21, 2018
Biggest scam ever.
Do not trust this company, they stole money from my account and made it seem like its my fault. Its been 3 months and i haven't got back my money.
Dear people, if you are reading this, DO NOT JOIN PAYONEER
Wish i could give Zero stars
Date of experience: April 4, 2016
I'm sorry to hear about your experience, please see my private message.
I had some issues with my account which was totally my fault but the customer service did their utmost effort to solve it for me.
I'd recommend everyone to have a customer service like this
Date of experience: October 15, 2019
Great speaking with the third person spoken with me, despite her tune is not English sound, she is amazing in solving problems! She even called me back when my calling card got finished, adore you!
Date of experience: December 15, 2018
I opened an account and got everything fully verified. Within four weeks, my account has not transacted more than $5000. However, my account balance is blocked and i have a balance of $2000 plus in it. It's over two weeks now and Payoneer customer team keep saying my account is under review with the relevant department and there's no time frame when the review will end. I'm confused why an account fully verified within a month and with less than $5000 transactions would take more than two weeks for review? What are they reviewing I'm wondering. I don't even have any hope when this will be resolved as they keep saying no time frame when I'll receive an update. Payoneer blocks your balance and after two weeks of contacting them, they keep saying no information yet and no time frame. My account balance is still blocked for more than two weeks with no information. So, if i got bills to pay, I'll have to keep waiting without any hope when i can access my funds again. Right now, I feel so hurt for Payoneer treating me this way. I don't deserve to be treated this way. You can't just block people's funds for more than two weeks without any reasons for doing so and without any time frame when it will be resolved. I haven't seen this in my entire life. My family is now financially handicapped and unable to provide our daily needs.
Date of experience: March 7, 2020
It started good on the first transactions, then it not only increased fees for me, but also started to hold money for unjustified reasons. I am not sure I'll be using this service another time.
Date of experience: June 14, 2018
It has been a difficult experience in setting up an account with Payoneer. But the good thing is that if you have a problem they are prompt ant professional in helping you solve the issues.
Date of experience: November 6, 2018
Whenever a user email you it could take up to 5 days to reply, thats not acceptable since it is involving money, and it should be handled immediately, otherwise I would have rate 5 starts
Date of experience: June 17, 2020
I have been sending a request of my issue through email but could not get even a single reply. But now I had a live call with Shaw hope this time it will resolve. Thanks
Date of experience: January 6, 2020
Hello Fantaser,
Thank you for leaving an honest review of our services.
We would like to apologize for any delays that you experienced from our support team. We understand that your issue is very serious and urgent. Please be informed that, when a client attempts to reach out to our customer support through email, response times can vary. The standard time frame for a response is 3 to 5 business days. (Saturdays and Sundays are not our business days.) This also applies to any documents the client must submit as well. If the wrong information is given, then this can delay the response/review time.
In cases like these, we strongly recommend that the client contact our support team via Phones or Live chat. This will not only ensure your request gets handled appropriately but also gets transferred to correct department accordingly. Your case is already being handled under high priority via our department. Once there is an update you will be notified by email. This update should be provided to you by the end of this week.
We appreciate your patience and understanding. Your honest feedback will be important for us so we can provide better assistance in the future.
Best,
The Payoneer Team.
I have not yet used the payoneer card this is my first time to apply. For now I can't say much about it. But basing on the experience with the representatives to me it's excellent.
Date of experience: June 30, 2020
For free lancer and remote workers this is the best solution to receive your payments I was using Paypal but changed to Payoneer since they offer a debit card and transfer to anywhere in the world is like a world bank for remote workers thanks Payoneer!
Date of experience: April 9, 2021
Payoneer made it easy for me to charge my fees to clients outside of Argentina. It is a very simple tool and has been with me for many years. Highly recommended.
Tip for consumers:
If you have any problems, try talking to an online counselor, they always find a satisfactory solution.
Date of experience: January 24, 2017
I add a question for my account and i when i call, i did not have to hold more than 1 minute
The lady that answer was very professional and solve my problem in extremely fast way
Thank you!
Date of experience: February 11, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Mariano,
Thank you for leaving this review. We do sincerely apologize for the inconvenience that you have faced after receiving your first payment. While we do request some additional information for verification, this process sis meant to be seamless. We apologize that the opposite has been your experience. This not the type of service that we wish to provide to you.
When we request documents, they can take up to 5 business days for them to be reviewed by our highly trained approvals team. Our team typically deals with hundreds upon thousands of these requests a day, so this is why it takes longer than usual. Additionally, the documents that are received and analyzed by our approvals team need to be in the highest possible quality, all for regulatory and compliance reasons. Still, we recognize that we should handle your documents with a better sense of urgency especially as you have a payment pending. Everything should have been approved in a timely fashion. That it was not is, understandably, a poor reflection on Payoneer.
We would like to take the initiative and help resolve this issue for you so that you can access the funds that you've worked so hard to earn. We have sent you a private message here, but should this be an insufficient mode of communication, you can also contact us via live chat, call, or social media. We are committed to assisting with this issue and resolving it so that it does not happen again on your account.
Thank you again for your review.
Best,
The Payoneer Team