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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payonner exchange rate sucks for India,
Check http://community.payoneer.com/discussion/*******/very-low-exchange-rate-used-to-transfer-my-latest-payment?new=1
Maybe they will delete the topic so this is my post over there.
HI
I recently asked the payment from fiverr and got very less exchange rate and I asked them in support and got their reply as
"The Global Bank Transfer fee in your local currency is $3 per transfer.
The currency exchange rate is 2.75% above mid-market rate at payment transfer time."
Pretty unprofessional and they did not understand my query.
That day exchange rate was 1 US Dollar = 61.94 Indian Rupee
http://prntscr.com/5c6bom
Payment Amount: $1041. 00
Transfer Fee: $3.00
Amount Transferred: *******. 28 INR
Proof: http://prntscr.com/5cprzx
This is no where make near the exchange rate.
$1041. 00 - $3 = $1038
*******. 28/1038 makes 53.20 INR per US dollar?
SO AVOID PAYONEER.
Date of experience: December 3, 2014
Utterly terrible customer service. Actually, close to non-existent customer service as they don't contact you and don't respond.
When YOU HAVE MY MONEY I'd expect a response!
Avoid- I may as well as have not bothered to earn that money that you won't let me have access to it.
Date of experience: November 18, 2019
I had an issue regarding to a payment, I was trying to solve it out for 3 days, I wont lie I was really disappointed but then I got someone who was really helpful and took care of my issue solving it out in minutes.
Date of experience: November 5, 2020
ITS BEEN HURTFUL NOT TO BE ABLE TO GET ACCESS TO MONEY I WORKED BECAUSE MY MAILS WERE REPLIED BUT CALLS DIDN'T GO THROUGH FROM MY LOCATION, ONLINE CHAT TOOK FOREVER TO RESPOND, BUT IN THE END, I THANK GOD THAT I WAS ABLE TO GET MY PROBLEM TO THEM THROUGH MY HUSBAND WHO LIVES AND RESIDES IN AMERICA. WHAT IF SOMEONE HAS SIMILAR ISSUES AND HAS NO ONE IN AMERICA, HOW THEN WILL THEIR ISSUES BE RESOLVED. THANKS
Date of experience: June 2, 2020
This is a really special alternative to live out! Thank you!
Date of experience: July 20, 2024
I was using the global payments service. Payoneer got the name of the company wrong that was paying me and refused to change it or process the payments. They asked me to get in touch with the company instead. I did and Payoneer STILL refused, despite the fact I submitted my ID AGAIN. What kind of company makes you jump through hoops just to receive money that someone else has AGREED to pay you, and then makes it impossible for you to actually receive the money. I will NEVER use this disgusting payments service again.
Date of experience: July 26, 2018
I sent a Support Request to Payoneer via Payoneer Support Center on the 11th of December. On the 21st of December, there was still no human reply. This is a severe case of a declined payment from a client of mine that should be clarified urgently. In this way, I had to find the telephone number of Payoneer Support via a 3rd party website, since Payoneer does not show this information on their website in my dashboard and does not give me even the possibility of an Online Chat. I'm extremely dissatisfied and upset with this treatment as a client and as a person. Note: on the 21st of December, I managed to speak to a very professional Customer Care professional, Adam, who was extremely kind and helpful. This, I believe, is an exceptional case within a problematic and disrespectful Customer Care structure.
Date of experience: December 21, 2020
I like the service when it comes to online payment transaction, my only donwfall with the company is that the provided card didn't work at my local ATMs not sure if the problem is payoneers or the local banks, other than that i like this company a lot
Date of experience: May 30, 2018
I was upset that the matter wasnt really resolved and that I have now go and apply for a driving licence just to open my account when the other girls I work with have never heard of this id thing or had to provide you with any but I understand that I have to do this to open the account
Date of experience: January 17, 2020
Hello Zoe,
Thank you for bringing this our attention and leaving an honest review of our services. We understand how frustrating this must have been in order to register an account with us. We can't speak for your friends and their accounts, but Payoneer follows a strict policy in regards to approving accounts. Upon registration clients are asked to submit all the requested information, such as a bank account. In order to verify this information, our departments will ask you to submit a valid government issued photo ID. This is to ensure everything is submitted correctly. If clients are not able to provide any form of official government documents, then unfortunately the account will not be approved. However, rest assure that once you are able to do so, you can always request to reopen your account again and submit the driver's licence.
We thank you for your patience and understanding regarding this situation. We also appreciate you were able to reach out to our support center to have this clarified. If you have any further questions or concerns please don't hesitate to send our support team ane email or give them a call.
Best,
The Payoneer Team.
That was awesome that was a great moment i appreciate all your service
I will continue with you
I got fired in my work but God knows everything
God bless you guys and thank you for letting share my experience with you
Date of experience: November 1, 2018
My experience with Payoneer Customer Care Representative Crizel was top tier, she responded swiftly and cleary. My issue was resolved in less than one minute.
Date of experience: April 10, 2024
Gues, please, do not procrastinate my payment by your Merchant Application Form!
Let me know when I'll receive my money from your system.
Here my answers, and let me know if you need any more information?
My best,
Ihor Reznik
Date of experience: June 4, 2018
My funding source paid my commissions on yesterday and these scam artists haven't deposited my money yet! I've called over 3 times and it's some overseas company with foreigners! DO NOT USE!
Date of experience: October 3, 2019
Hello Katrina,
Thanks for this review. We are sorry that it appears that a payment to your account has not arrived yet.
Sometimes when a funding source submits a payment, the payment does not actually arrive to our system instantly. Depending on how the funding source has sent the payment, it can take anywhere between one and three business days for the payment to arrive into the Payoneer system.
We are very sorry that it has taken longer than expected, but I want to reassure you that we are not intending to scam you. We do not gain anything from you not receiving your funds, nor do we collect any types of interest on your hard earned funds. Additionally, we are based in the United States, with call centers in the United States, Israel, and the Phillippines. I hope you have received your payment, but I have sent you a private message to try to resolve this issue immediately. We're looking forward to providing you with a tremendous experience from here on out.
Best,
The Payoneer Team
Their support center is with me in any problem and easily solved if you are right of course. It is a painkiller company not just a vitamin. I am so satisfied with their services.
Date of experience: October 8, 2018
Was served by a live person named Kate. She was very professional, courteous and communicated in a manner that made it easy for me to understand. It was nice helping solve those 3 issues.
Date of experience: June 20, 2018
Keep money on your account isn't safe on Payoneer. This is really not acceptable to them. I request more security on transactions. It would be better if it asks each time on every transaction.
Date of experience: June 20, 2018
Every time I call to the customer service personnel they respond fast and are very open to help any way possible. Keep the hard work Payoneer team and thank you for all your work.
Date of experience: March 1, 2019
Payoneer is awesome, I get easily paid, my funds are safe and customer care is professional and fast. Their app has improved so much and I enjoy using it. Keep up the good work!
Date of experience: March 29, 2021
Till now, all my experiences with banks were so Sick, Weak and Bad trust.
But Payoneer, They Really care About clients, I think that I must be very Rich to Earn Careful from my bank, But all I got is something like 20 $, and A bank Which I can Trust.
Date of experience: June 13, 2018
I was so nervous to call Payoneer because my English language is not good but the agents that assist me were so kind and they resolve my request successful, I really appreciate the patience because is too hard to try to explain something when you're not a native speaker FIVE STARS!
Date of experience: January 8, 2020
Really helped my online marketing business. Their customer service is also top-notch. When I need funds to be for services or buy anything online Payoneer is there for me. I can't thank you enough.
Date of experience: September 2, 2021
I have been using Payoneer since year for Receiving my salary from my employer. And I cant tell you it is the best medium to receive payment.
Thanks Payoneer for your Existence in India.
Date of experience: March 17, 2020
It was fast, informative and the resolution was as expected.
Date of experience: July 19, 2024
My experience with Payoneer has been great so far. I am only worried about the time it takes to deposit money in my bank account. I would appreciate if the waiting time was shorter.
Date of experience: September 8, 2021
Unresolved yet, though new procedure provided. The customer care was amazing. The question is, when is my account getting verified? Jeez I have waited
Date of experience: September 23, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi B. W,
Thank you for leaving your review. We are sorry to hear that your experience using our platform was not what we strive to provide.
We would like to hear a bit more about it because your feedback will help us to improve our services. If there is anything else that we can do, you are more than welcome to send us a private message here. You can also reach us via social media or via our usual support channels for additional support or clarification.
Best,
The Payoneer Team