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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
The lady which talk to me is very polite and understand my question i give him five star. But so many time i contact payoneer customer support center but there are the man who are so rude.
Date of experience: July 14, 2020
I called about a payment that was on hold at 5PM Philippine Time but I was expecting no one would answer just like other customer service hotline I am dealing with on a daily basis. Luckily I got Mori to help me who diligently doing his work and resolved my problems for me though the call lasted almost an hour but I think it would take longer if it was not Mori who helped me.
Date of experience: September 8, 2020
Me gusta la plataforma, es muy sencilla de trabajar, ya tengo mas de 2 años recibiendo mis pagos a traves de Payoneer y sin duda la recomiendo. Me gusta su servicio y la atención al cliente que te brindan.
Date of experience: August 7, 2024
Have spent more time fighting over the phone w them than I care to for sure! They will not listen... I spoke to Jai today and she was amazing! But the last time I had to deal w Payoneer customer service I was so mad I wanted to jump through the phone lines and slap that woman who was NOT HEARING MY WORDS AND WHAT MY SITUATION WAS... This card is not a convenience - it is a pain in the butt! I have moved my method of payment back to my regular bank account and will be cancelling my Payoneer Mastercard account immediately.
Date of experience: February 14, 2019
Profesionalism, operativ, i'm satisfed with the Payonner services, we work very well together for more than a year, are satisfied with bank security the future want to work equally well. Services bank are at a professional level, any transfer is secure
Date of experience: February 25, 2020
I didn't remember my password and I was not sure about my username too. I called them and they help to resolve this problem with a lot of patience. Thank you very much!
Date of experience: July 31, 2018
I was unable to use my Payoneer card, and the staff really help to found out the problem, although it's just some bug during the system, but they really shown me their best!
Date of experience: May 22, 2020
The Team is so helpful anytime they're contacted. They give clear and easy-to-follow guide to be followed by customers. And they're prompt with resolution of incidents. I'll rate them 10 out of 10.
Date of experience: May 25, 2020
200 dollar withdraw limit is look like little scam, so many freelancer is working for small money to feed their life, especially outside USA, so please decrease it at least to 50 dollar
Date of experience: May 26, 2020
Thank you so much Payoneer, for providing with us this good service, we really appreciate your service, even if people do not appreciate it, I do, they really save me and my business.
Date of experience: June 26, 2018
The most incompetent company and staff you could imagine. Stay clear of this company. The customer service is extremely ineffective at resolving event he smallest issues.
THIS COMPANY SHOULD BE SHUT DOWN ASAP
Date of experience: October 21, 2016
Payoneer is an amazing service provided financial solution and customer support via call is amazing and fast and responsive on the same time.
Thank you for helping me grow myself as a freelancer
Date of experience: January 14, 2021
The ATM (TELENOR - Bank (SRB)) did not provide me with the money I requested, and yet my funds were reserved (800$). I wish to thank the Payoneer representatives for getting on top of this matter and refunding the amount to my main balance. During our conversation they were polite, nice and understanding. If in Serbia and you use Payoneer, think twice to use TELENOR to withdraw your funds.
Thank you!
Date of experience: July 9, 2019
The customer service agent was pleasant and helpful. It give me great confidence to know that my problem was of importance to her. Once again I appreciate the professionalism of payoneer Thank you.
Date of experience: August 23, 2018
The money should be available much faster after I withdraw funds from UpWork. Two days are way too much.
And I think the customer service needs to answer the calls with less delay.
Date of experience: June 12, 2018
Best Customer Service.
I will appreciate thier help and co-operation and the effort they put in to help us out in every kind of situations.
Thanks for your great efforts:-)
A Happy Customer.
Date of experience: May 30, 2018
Several time I had pleasure communicating with first line help desk person. I am happy that I was treated in good manner and my problem was solved in excellent way.
Thank you Payoneer.
Date of experience: June 20, 2018
I was fortunate enough to get Nicole the both times I called for the same case. She is very patient and informative! Payoneer is lucky to have her on their team! Thank you!
Date of experience: March 10, 2020
Resourceful and knowledgeable as usual. I tried phone call service this time and it was so quick and I'm calling from outside the US. Very polite and thanks you. Makes you feel valued..
Date of experience: June 18, 2021
Fair one they have not solved my issue I don't know why am requesting to fill this please my fund is still in pending kindly approve my account for transaction please am begging
Date of experience: October 2, 2020
Used to be good at first. Now they are out to steal everything that you get paid by your clients. They hold the money and will never process it. If a client sends you money and you don't see it on your account, just forget about it, the payoneer team has stolen it. I hate the guy who referred me to payoneer because I will get no money for the work I have done in the past two months with my clients. They have stolen over $500 from me. I am so sick! I hate payoneer and will never use it in my life. PLEASE STAY AWAY FROM THESE THIEVES. ONLY USE IT IF YOU ARE SURE YOU ARE DONATING YOUR MONEY TO THEM!
Date of experience: June 21, 2018
Just joined and their customer service is amazing.
Date of experience: July 18, 2024
I have never used Payoneer, ever. Then, the company that I work for as a translator decided to change their payment method to Payoneer. I am baffled to find out today that my payment has been sent to an account in Poland and so far they do not know how that happened. I talked to customer service that said they also do not know how it happened Now, If I my money is being transferred to someone else's account, and I can see the last digits of this person's account, how can I trust that my account will not be used by anybody else? It is an outrageous situation because my whole salary has been sent to them and I have to wait for days until they can tell me what exactly happen! NOT SATISFIED AT ALL! This is an issue that should be solved immediately! Not brushed off to the next department so I can wait "few BUSINESS DAYS" to fix it!
Date of experience: January 21, 2016
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Robert, I'm sorry to learn of your lack of satisfaction with our service, and would be happy to hear more. Please see my private message.