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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I have used other companies before but i can say that payoneer is the best. The fast and reliable service will sure make customers satisfied and happy
Date of experience: September 1, 2020
Payoneer provide best services as compare to other platforms. I really appreciate there support team, they provide instant solution. Overall, I have an excellent experience with Payoneer.
Date of experience: June 23, 2020
Very disappointed as I was led to believe that once I received my debit/credit card from Mastercard I could keep it while trying to recruit other customers to World Ventures and now I am told that the US$100.00 that I thought was credited to the card was not done.
Date of experience: March 15, 2021
Payoneer is a fantastic online payment platform. Because of this, I can easily receive my payment from the freelancing platform to my Local Bank within 1-3 days.
Date of experience: February 1, 2021
I had an existing account but I forgot the password and username however I created a new account and both the accounts got blocked so I decided to call in and the Representative who answered the call handle the whole situation very professionally from start to finish she helped me well so now I just got to wait 3 days to have access to my Payoneer account. I highly recommend Payoneer to any and all international employers and employees to obtain a Payoneer account everything is very fair with Payoneer.
Date of experience: October 5, 2020
Your service is very awesome I think
But try to render good service sir
I have been on this issue for days now
I have to refunds my buyer
Please help in resolving this issues once And for all
Will Appreciate your efforts
Thanks
Date of experience: July 25, 2018
Awesome support:)
Highly satisfied and recommended payoneer as a payment processor.: D
Not like other payment processors which have poor support:(
Regards.
Date of experience: June 1, 2018
I met Payoneer in this year of 2018, when I was looking for online banking, and frankly, I was surprised when I first got in touch to be served by the Payoneer team, despite being number 20 on the list I waited 11 minutes and finally when I was met, exceeded expectations, I'm loving working with Payoneer. I believe I will still go far, and I am recommending to many to join this wonderful team.
Date of experience: June 18, 2018
I am happy because the CSA understand my needs. And I hope I can really connect my Payoneer to my GCASH APP... because He assured me that he already unlink all gcash numbers. So my next step now is to call gcash hotline to solve their issues on my error prompt to my account,,,
Date of experience: August 17, 2021
When calling the number that was provided, I got to the opereerator who cut the call off without giving me any options but you guys have a great customer service once you have been reached.
Date of experience: August 3, 2021
I had great customer service with Marva! She did everything in her power to make sure I got my documents approved in a timely manner so that my payments could go through. Thanks a bunch!
Date of experience: June 15, 2018
I have experienced many payment modes, but none is best as Payoneer. I have been using PayPal since 6 years, but I am now glad to know Payoneer is much far better than other sources. Thanks and love.
Date of experience: May 23, 2018
I got through to customer care via one of their phone lines, one of the representatives answered my call and guided me on what to do for my issue to be resolved.
It was quite fast and commendable.
Date of experience: August 26, 2021
Hello payoner I have entered the profile page to change my phone number but if I want to change my phone number I still have to be asked for verification of my old phone number while my old phone number is no longer able to receive messages and the phone on the network has been blocked then what should I do do it again please help me
Date of experience: August 18, 2020
Should have received my money from another site on a transaction by payoneer. 1 month have passed and I have received nothing, they STOLE my money. More than 20 e-mails i have written to them and nothing has happened.
Just the worst experience in any site I have ever encountered.
NEVER EVEN THINK ON DOING SOMETHING WITH THEM.
Date of experience: June 13, 2017
Hi Joao, I am sorry to learn that your payment was held. I’d love to take a look- to understand what happened and see if I can help, please see my PM.
I am very pleased with the customer service, any time I have an issue or just a simple question I am being treated in a professional manner. Keep going this way!
Date of experience: August 20, 2020
I have pending payments that cannot be completed because my account is not verified of which I have done that 3 times already. My client is angry, so am I.
Date of experience: July 4, 2019
I am waiting for 15 mins then I got connected to customer care officer Josh. He is very supportive and friendly. He gives me every answer what I want to know.
Date of experience: June 5, 2018
I used to deal with other banks but I didn't find very good customer service like Payoneer's service. Confirm and be sure about the client and Take care of customer confidentiality.
Date of experience: August 7, 2018
The customer care rep. Assisted on answering questions and concerns professionally and at ease. I am glad I called and receive concrete answers and not a run around, I'm very pleased.
Date of experience: August 1, 2018
So after 1.5 years of using their service they suddenly closed my account with no explanation. They even held onto my money since I had no way of getting it out.
Date of experience: February 20, 2017
Hi Tania, Please be advised that according to our policy, all Payoneer account must meet our terms and conditions. Feel free to contact me in private for further assistance.
Simply the best service ever. I was given enough time to explain my problem, the service provider took into account every detail I gave and resolved the issue in an instant.
Date of experience: June 2, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Kamal,
We thank you for leaving an honest review.
We apologize for any inconvenience this has caused you. We understand your frustration and concern over this matter.
Generally speaking, accounts need to be approved beforehand, so clients can start using our services. This process is called the registration process. During this review, our department can ask more documents from you in order to be able to verify the account. This is also goes for any payments coming in, as they are also subject to a manual review at any given time. We usually ask our clients to go sign into their account ---> settings ---> verification center. It is here, where our departments will request any information regarding verification of the account or pending payments. Once a client sees the requirements, they need to upload anything requested of them.
If you already have done this and stated that you have been waiting for 3 month for verification of your account, that is unacceptable.
We would like to take the chance to rectify this situation.
We will send you a private message in order to discuss your case in detail.
Thank you
Best,
The Payoneer Team: