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Payoneer has a rating of 4.5 stars from 9,464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Dear All, Payoneer is a great payments service for someone who does not have a bank account in Europe and yet would like to accept SEPA payments. Please use Payoneer. Thats the best service.
Date of experience: October 23, 2018
With a little help from the Payoneer Customer service department, my enrollment in Payonner has been thorough and efficient. I would recomment Payonner to any of my professional associates.
Date of experience: October 18, 2018
DO NOT USE THIS SERVICE. THEY GIVE RUN AROUNDS, UNPROFESSIONAL. THEY requested my drivers license 4 times over a course of 10 days to continue holding my funds THERE AUTOMATED MESSAGES continues to say my license is not readable. Scan copy by printer, and phone copy where both denied. Customer service has no clue what is going on, and they dont put manager on phone. AVOID at all costs. Now i have to wait another 7 days for my money to be returned back to my credit card. They are probably buying bitcoin with my money and lost money on down market. Geez. Crap service. WILL NOT USE AGAIN
Date of experience: July 9, 2019
I've been recievjbg mk way the platform, I am on as a travel host for three years with out any issues. With my latest payment on 26 September 2021, I was asked to provide additional information. One being who the payment is for, which was a silly question as it was coming to me then they asked for an invoice, which I provided. Then they asked for a contract fir that particular transaction. I am a freelancer on a platform that hosts me, they handle all payments and admin. I do not have a contract with them. It was very difficult to find a solution or any place to email as the options on the customer service email does not have an option for documents that cannot be provided and the reason for it. I called customer service and explained and then was told it would be explained to verification centre why I cannot send a contract as I do not have one. Its freelance work. I am only a provider on their platform. I hope this does not happen again and I am still waiting to see if it will be accepted. I've been receiving payments from the same company for more than two years without s problem, why now.
Date of experience: October 4, 2021
I don't even want to give 1 star. My husband has been trying to get commission transferred to his bank account for 3 weeks- and its a frickn joke. Everything we send them is not right yet they cant really tell us what else they need. We need 1 correction on his application to be approved and they wont change it. It was a honest mistake. ( He used his middle name that he goes by instead of his legal first name) Their last representative told us to "move on and create another account with our company and start "fresh". So pretty much told us we will never get any of the money we earned. Worst part, I have my own Payoneer MasterCard for a business I work for as well and Payoneer cancelled my card due to suspicious activity. THEY put a hold on my card- than charged me $9 to send me a new one and now its been 5 weeks and no card yet :( There goes all our hard work to have some extra spending money for our children's Christmas. Overal BAD experience and we have filed 3 complaints to our company relations and I hope they dump Payoneer all together.
Date of experience: December 10, 2014
I had a very pleasant chat with customer service staff (Ianne) and she helped me reset my PIN in a matter of few minutes. Good service, fast and polite.
Date of experience: May 25, 2018
The customer service was willing to help just that my issue wasn't resolved for some reason. I had to call about five times in relation to the same problem.
Date of experience: December 12, 2019
It was advertised as "Instant Transfer". That's not the case here. I had to check multiple webpages just to find out that the payment is NOT instant. Terrible advertising.
Date of experience: October 19, 2021
Dear Claire,
Thank you very much for taking the time to share your review. We regret to hear that you are unhappy with the loading time of your Upwork payments.
Please be advised that loading time depends on the payment method that you have chosen for your account. If you chose to receive payments to your Payoneer balance, you have an option of immediate load with the fee of $3 for each transfer. It allows you to receive funds from Upwork within 2 hours. The standard load time is 2 business days, it is set on your account by default.
If you chose to receive funds from Upwork directly to your bank account, the transfers may take up to 5 business days to load (although they usually load more promptly). The actual loading time will depend on factors such as business hours of the receiving bank, business hours of the intermediary banks (if there are any involved), and more.
If you would like to enable immediate load for your payments from Upwork, please don't hesitate to get in touch with our Support Center regarding it. Please use this link to contact us, we will be more than happy to assist you: http://paynr.co/ask.
Thank you for your feedback that helps us grow!
Best,
Anna from the Payoneer team
I am writing a story that has set me into different moods over a month. After signing up as a Worldventures Business Representative, I was left in the wilderness. I found my way to register to be receiving payment through PAYONEER, as was recommended by my Marketing Director. A week after registration, I started exchanging emails from Payoneer for account verification. I contacted my up liner in the Business and he noticed that I might have requested a Payoneer Card. I could not even remember my request. Honestly, I am not a software tech type, so I have always forgotten a lot of things and done a few wrongs online. As I write, my Career at WV is about to crash as most of my clients are requesting proof of payment from Worldventures, which I have none. I can't show it's True though I know. How can I deal with such? This should send a point that needs to be acted upon by either party of the companies involved, Worldventures & Payoneer so that members do not get to my stage. I believe my issue would be resolved as long as the companies remain committed to their customers irrespective of their location or color in the world. Thank you.
Date of experience: September 25, 2020
The application process takes too long here in the Philippines. They said in their website it will only takes 3 business days TO REVIEW MY APPLICATION, but until now, there's no update yet. It's almost 2weeks that there's no update. How disappointed... I can't receive the payment of the client because of this VERY SLOW PROCESS OF PAYONEER.
Date of experience: October 1, 2020
My first interaction with Payoneer: 4-16-2020, I received an email: "Your request to get payments from (omitted) is under review" with a customer ID. Payoneer approved request: no added information requested.
Despite being called a "customer" by Payoneer, my only relationship is with (omitted)—Payoneer is used as a payment processor. On 2-21-2024, I was notified by (omitted) and Payoneer by email I was due a payment.
From 2-28-2024, I contacted Payoneer MANY times to get the payment: Payoneer's site stated it should have been issued to me without further action.
Payoneer failed to remedy the issue OR issue payment, and then demanded my Personally Protected Information, which I refused to provide.
On 3-15-2024, I contacted the Better Business Bureau: I reported Payoneer's bad and unlawful conduct, I demanded Payoneer send payment owed to me, as well as $208.33 for my time and labor spent resolving the matter.
Only after the public BBB complaint did Payoneer send payment ($208.33 was not included): Payoneer employee "Svetlana" was unprofessional, rude, and continued to make materially misleading and false misrepresentations…Payoneer claimed I was to blame for Payoneer's failures; they alleged falsely I failed to use the correct email address.
Payoneer cannot balance its budget and increase profits by wrongly withholding funds it is obligated to pay. This is what Payoneer did between Black History Month and Women's History Month in 2024. Good Riddance!
Tip for consumers:
I do not recommend ANY reputable brand, company, or individual patronize Payoneer: I was made to spend more than 3.5 hours of my personal and professional time to resolve an issue Payoneer was solely responsible for resolving. The lack of respect and utter disregard for U.S. laws by Payoneer compels me to give this poor review to spare other decent humans from a similar experience with an unscrupulous business operating within the United States.
Products used:
Payment processing or payment remittance.
Date of experience: March 31, 2024
My card is late and they give me the right info and joke communicate real not like salesman. The problem is in my postal office not in you system. I hope it will be great experience with this card.
Date of experience: June 1, 2018
Payoneer has helped change my life. Without it it'd be difficult to earn a living as i currently do. Plus having access to my funds anywhere i go is a very big plus.
Date of experience: June 5, 2018
I am very happy to this bank, they are providing very good service to people all over the world. Even if somebody needs to close his account, they are happily ready to do this on just one phone call
Date of experience: December 25, 2018
My experience was wonderful with the representative, I'd like you keep her cause, she totally know how to manage tools to provide good service, she has experience and ability and what she does.
Date of experience: January 22, 2019
Very Usefull
For International Payment
Whether you are a business owner, professional or freelancer, Payoneer offers you multiple ways to get paid by your international clients and global marketplaces quickly, securely and at low cost
Date of experience: August 15, 2018
I have used Payoneer for years and have not used another service since. I also recommend them to my colleges. The ease of access is second to none. Keep up the great work!
Date of experience: August 4, 2021
I love the response. They responded really fast. They are security cautious and very very polite. I got what i needed. Even when my date of birth was mistaken, it was still fine
Date of experience: June 14, 2018
Funds are easily accessed, the site is easy to use and understand. I really love the customer service they are very polite and swift in their duties I would recommend this to others
Date of experience: March 11, 2019
Called to get something corrected and the person was polite to get what I needed taken care of, even though she had to send me else where she was def a great help!
Date of experience: November 20, 2018
I was able to get through to the support center immediately, and the kind lady was very attentive and did a double check on my question. Excellent service which I seldom experience elsewhere.
Date of experience: September 25, 2018
Payoneer offers solutions that no bank in my country offers, and it's the only reason that i can pursue any online related career, entrepreneurship, and ecommerce. Plus, i save A LOT with payoneer!
Date of experience: August 11, 2020
I had only about two issues with my card and every time I contact customer service they are quick to solve! I can also withdraw funds to my local bank or use my payoneer card anywhere! I love it
Date of experience: August 5, 2020
I really enjoy using Payoneer, the website so friendly, I'm I have a credit card as well so it makes it perfect and easy for me.
And the best part, my suppliers has Payoneer as well, so I can send him money for free and save thousands of dollars!
HIGHLY RECOMMENDED!
Date of experience: August 27, 2018
My payment was pending for over 10 days after I have submitted the additional documents. I had several calls and chats with customer service and only after the 4th one I was able to receive it.
Date of experience: October 17, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Wyatt,
I am very sorry to hear of the complications that you've had so far in using our service. I am disturbed to hear that you feel that we were unprofessional and that we were not being proactive enough to solve your issue. It seems that you've had issues submitting documents. This can, understandably, be a frustrating process because we require specific documents that are indisputably clear. Our team needs this to assure that the documents you submit are valid, and readable and that you can be verified immediately. We do this because we are mandated - by a number of different banking regulation and international laws - to maintain easily accessible information about our users. We can only accept certain documents but the quality must be crystal clear.
I have sent you a private message to get some more information about your case and see what we can do to resolve it. We do not want you to have this opinion about our service because we know we can provide you with a five star service that helps advance you and your business. Feel free to reply to the private message, or follow up with us on social media, or our support channels for support. Thank you for the time and care that went into posting your review.
Best,
The Payoneer Team