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Payoneer has a rating of 4.5 stars from 9,464 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Didn't have all security question answers so was not able to get info on card. The owner of card passed away in June & I was able to give all answers except 2... no leeway given?
Date of experience: December 17, 2018
I had an extremely bad experience with them, It's easy for them to accept your payment but releasing your funds they will come up with all sorts of verification, may while your money is with them.
Date of experience: October 15, 2020
I have been with Payoneer since June 2018. I have made several calls and always get the best customer Service. They are also the fastest to get you your funds. Please keep up your excellent service.
Date of experience: February 15, 2019
Just as everyone else said... I could't even get a card, when I finally got a supervisor on the phone, she acted like it never happened before, than I get to this site and learn that this is their method of operations... during our conversation we learned that my funds was not being transferred correctly. Payoneer placed all the responsibility on me to get the situation resolved, which I thought was strange. When you buy defected products from Walmart you don't call the manufacturer, you contact Walmart. This was a baseless argument with Payoneer. First they wanted a print-screen of my earnings, I sent it but it was insufficient, they wanted a print screen of my account page because it had my name on it, I sent it but it wasn't a clear enough indication of my money transfer issues, they needed my invoice next all of the sudden. Its been a nightmare dealing with Payoneer. I know that business isn't perfect. I'm trouble shooting right now, so i'm expecting problems. What Payoneer embodies is deeply troubling. They disregard your concern with a eerie nonchalance that just screams we don't give a fu_k. But the problem here is that they have a responsibility to perform ethical business... but they're perfectly comfortable with under-serving their customers, its evident that this attitude pervades every company intricacy. Payoneer is the absolute worst company that I have ever encountered.
Date of experience: September 22, 2015
Good company, but lately I'm having problems accessing my account because of the two-step verification code, as I didn't have a phone in Brazil, I couldn't get service, but now that has changed, I'm glad that now I was able to clarify my problem.
Date of experience: September 23, 2021
My experience was great ill now I got my main payonner card blocked by payoneer support without my permission and they said will send me a new card asap but Didnt receive it yet
Date of experience: May 30, 2018
My friend here in Thailand works online and her pay is processed in California. It was suggested to use Payoneer. She had problems starting her payments and recently she went to a reputable local bank to receive a mastercard withdrawal. Payoneer processed the $1065. 00 transaction as an authorization then the bank told her the Payoneer system crashed. Now Payoneer claims her money is held as an authorization by the bank and she must wait 30 days for the authorization to clear. Peculiar, they get to play with her money for 30 days. I forget what they charge her but I know there is an annual fee, plus a transaction fee for each direct deposit ($5.00 I believe) plus a fee for each cash withdrawal (another $5.00). Today I received a reply from Payoneer asking me to clarify my comment via PM, they provided no questions in any PM, I am sure my review was perfectly clear if they want account numbers or such clarification, ask...
I finally found the PM from Payoneer, The person was friendly, but nothing was resolved. My friend must still wait a month to receive her pay that was posted on August 2d. They place all the blame on the Thai bank where she attempted to withdraw the funds.
My friend finally received her money from Payoneer, 31 days later, It was not the fault of the Thai bank (Siam Commercial Bank). There is no doubt in my mind that Payoneer selects a number of large payments to sit on them to draw interest for their executives.
Date of experience: August 13, 2016
Hi John, I sent you a private message to better understand the situation. Can you please have a look?
Hi dear hope you well.
I'm crying its more then two years I never received my card please please help me out of this. I apply two times but the card is not shipped at my adress.
Date of experience: April 27, 2020
Your services is good but not in Pakistan. Please improve for people of Pakistan. Make it easier to creat account and apply for ATM card and make a transaction from a local Bank with there easy ways.
Date of experience: May 22, 2019
Great quality and best customer service. Have been using this for a while now and this service never disappointed me. Had a problem once but was resolved very promptly.
Date of experience: May 18, 2021
I recently face a payment transaction issue. So, I called the payoneer live chat and got a wonderful service. Receptionist entertain my all question and provided a best solution.
Date of experience: April 26, 2021
I am very unsatisfied with your service. I was more than flexible and gave you more than enough time to fix this problem, and nothing has been fixed yet.
Date of experience: March 13, 2020
I wanted to change my shipping address. I had a problem with my email address. That's why i called for 3 times and asked too many things:)
Highly recommended
Date of experience: October 16, 2018
I contacted the customer service many times by phone and by chat. They are really great. The agents are friendly and cool. Thank you so much for your help.
Date of experience: April 16, 2020
Payoneer has been very helpful in their way of providing payment solutions, customer care has been excellent with a very polite And pleasurable call centre experience. Big ups payoneer.
Date of experience: November 9, 2021
The payoneer team is very effective regarding the delivery of services. They have very understanding support and quick in addressing the client's concern. Thank you for your great services.
Date of experience: April 22, 2020
The call dropped but I had asked a question previously. The agent sent me an email promptly with all the details of what I asked about. Awesome customer service!
Date of experience: December 27, 2018
I am really happy and will recommend to sing up Payoneer to make Payoneer bigger.
Customer care is very helpful, friendly and useful as well. Really appreciate all services.
Date of experience: October 2, 2019
I am new to Payoneer, but so far, the ease of receiving payments and the wonderful Custer service have made the experience so far as a customer really fantastic!
Date of experience: January 21, 2019
I was provided accurate information and the CSR assisted me with utmost care. Ensured that I get the best resolution possible. Always a pleasant experience with the Payoneer Team!
Date of experience: February 12, 2019
I wish i could get paid by all the companies i work for as a freelancer through Payoneer. They meet my all expectations 100%. I would definitely recommend them.
Date of experience: June 18, 2018
I was surprised at how quickly my issue was resolved and they went the extra mile in explaining in detail what I needed to do. Very friendly and professional.
Date of experience: June 25, 2019
I just $#*!ing Payoneer system. Great Stupid I am waiting 9 days+ for a payment approve. Really i am so confusion because how can now i recover my money.
Date of experience: August 19, 2017
Hi Imran, I'd love to learn more about the payment. Please see my PM.
They're thieves
My account was blocked and my 1.8K USD was stolen. They give no answer and only make excuses. Everything works until they decide to steal your money.
Date of experience: September 5, 2019
They block my account without any email and there customer service also didn't helped me.
Bank transfer is totally bad. I wanna to say payoneer is totally bad service.
Date of experience: November 29, 2016
I'm sorry to learn that, Rejaul. Please note that all Payoneer accounts should comply with our T&C. Please see my private message.
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Leilani,
First of all we are very sorry for your loss, we do have specific protocols in such situations. The best thing to do here is to contact our support directly so they can further assist you.
Sincerely,
The Payoneer Team