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Payoneer has a rating of 4.5 stars from 9,463 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
No support, they only like their fees. Transferred 700 to my account in Costa Rica, 2 weeks later and I haven't received anything. When calling the support center, be ready to deal with crappy CS, unhelpful supervisors and top of the line worst service, unbelievable that they are not able to find the funds that THEY transferred to THEIR processor. Asked for a confirmation of funds and they are not able to provide me with that information and if I want to place the funds back into the Payoneer account I would have to wait for 16 - 22 BUSINESS days to have the funds back in my Payoneer account. Complete screw-over. I RECOMMEND YOU TO STAY THE HELL AWAY FROM THIS COMPANY.
Date of experience: January 8, 2018
It was my third call from Nepal to Payoneer call center, once in UK & twice in USA, regarding to solve my account blocked issue and to link my new payoneer account with Airbnb. But today very clear reason on blocking my account and other information.
Thank you Payoneer Customer Support Team.
RGDS,
Binaya Shrestha
Date of experience: June 27, 2018
It was my 3rd time calling, my payment was on hold because you needed documentation from me, I was frustrated due to many things that had being going on... A tornado striking my mom's area, my parents having some health issues, bills rising up due to overalls economy and lastly my cat passed away, I was at the verge of a melt down because I was really overwhelmed about everything and Leonard let me vent and understood the need I had, I worked for a credit card company for 9 years and durimg that time I helped many customers with waiving fees or interests due to needs they had, I never thought I was going to be in that position and was fortunate enough to find a representative and a company that were flexible with me given my situation.
Date of experience: October 12, 2020
The customer service is very helpful I had a problem with receiving the other part of the payment and I waited a lot because there's something wrong with my address but I didn't know that and when I called Payoneer customer services they helped me to receive the second part of my payment
Date of experience: August 31, 2018
I'm have Payoneer Account from almost couple of years and I'm glad that I have that Kind of service In very convenient way free to open accounts in almost three Major currencies, so "Without Payoneer I'm Not able to Do what I'm Doing" Thank you so much
Date of experience: August 20, 2018
I was having issues upon receiving payment from my employer so I switched back to PayPal. I had no issues with Paypal, the transaction was smooth. I decided to permanently delete my account Payoneer. The thing is, I cannot understand why Payoneer wants to hold my all my personal information for 5 years?!
In Paypal, if you wish to delete your account with them it's just one click away. You can delete your bank records as well anytime. However, Payoneer wants to keep it for 5 years. There is no option in their page to delete your bank records or to delete your account. You have to go through customer service. What a SCAM! DO NOT AND I REPEAT DO NOT REGISTER IN THEIR SERVICE! PAYPAL IS WAY WAY BETTER THAN PAYONEER. I HAVE TO INFORM ALL MY FRIENDS, FAMILY AND RELATIVES ABOUT THIS COMPANY. WHAT A DISAPPOINTMENT.
Date of experience: July 15, 2017
I used payoneer to make one time payment. I don't have their CC or account, I just needed to make one time payment to a seller. I waited 2 business days for their reps to contact me for more identification, 4 more business days for it to get approved, and 2 more business days for the payment to be actually complete. When I called them to ask if there's any way to expedite the process, this black female rep sounded REALLY PISSED. But I tried to be nice to her and thanked her anyways and she $#*!ing hung up on me. THERE'S REASON WHY I USED PAYONEER, JUST TO MAKE THE PAYMENT EASIER AND FASTER. That's why we pay them extra service fee. I am never using this $#*!ty thing again.
Date of experience: September 29, 2015
My experience with payonee is great thus far.The customer service is exceptional and I'm looking forward for a longstanding partnership with this bank.
Date of experience: June 13, 2018
Please never use this service
They do not response on time and Thier web site does not wor properly
People make payment with their credit card They still want decument from the people again, They do many things to system not to work
Date of experience: February 2, 2017
My experience with customer care assistants, I. *******@Gibran, was exciting and rewarding. I would recommend payoneer for both local and international money transfer.
Date of experience: January 19, 2021
Muy buena atencion, resolieron todas mis dudas, soy nuevo en este tipo de cuentas y se agradece bastante contar con ayuda de este tipo y mas aun con gente que te tenga paciencia para resolver tus dudas.
Date of experience: August 1, 2024
!SCAMMER ALERT!SCAMMER ALERT!SCAMMER ALERT!
If anybody is willing to destroy their businesses you are welcome in Payoneer here you will get lying support only for to make you a fool so with the passage you will forget your money because you can't do thing.
All the negative reviews you are seeing not a single person get his money back so you can imagine what will they do to your payments!SCAMMER Alert!
Share this review to save new users from this FRUAD company
Date of experience: June 18, 2023
Payoneer Make My Life easy. I am able to do international transactions and get paid. I would recommend Payoneer to whoever wants to receive their money in time.
Date of experience: May 18, 2018
The lady that I spoke to was very quick to know what my concerns are and was polite. Customer service is very commendable. Thanks for your great service.
Date of experience: May 18, 2018
I recently had some issues related to verification and account approval. I contacted to Payoneer support staff then they guide me resolved the issues as soon as possible
Date of experience: August 1, 2019
The one thing I love about Payoneer is their extra fast Customer Care. They're fast at resolving any issues you have.
I recommend Payoneer 100%. Fast transaction payment.
Date of experience: October 8, 2020
Still had to improve on your services. Consider peer to peer transactions too and allow your service to be flexible especially the issue of credit cards. Thank you
Date of experience: October 14, 2018
Reliable, fast, great communication and support. Very low managing fees. The prepaid card is fast to arrive and great for using your online funds in the offline world...
Date of experience: May 23, 2018
Quickly resolved issue without being on hold for a lifetime. The right questions were asked from the get go to resolve the issue accurately in a timely fashion.
Date of experience: July 25, 2018
It's the first time I contact with someone who speak English, it's very good experience.
I described my issues to the employer and she helped me very well.
Date of experience: October 12, 2020
The customer support service is outstanding. They continue listening until they get to the root of the issue. I am extremely happy with their service and would recommend.
Date of experience: May 25, 2018
I love almost everything about Payoneer and their services. It helps me to grow my business and pay my contractors as well as receive payments from my clients.
Date of experience: June 12, 2018
If the rest of the company is run as well as the customer service department, then we definitely have an A++ company that should be paid attention to.
Date of experience: September 11, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
