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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Service was Perfect, unique and very Professional. The only little worry was the delay in their response time, every other thing was Excellent and wonderful. Great Job Guys!
Date of experience: September 22, 2018
I can't imagine grow my business without payoneer. Especially the payoneer customer service, they always help me when i have a problem, solution always provided. Thank you Payoneer.
Date of experience: November 13, 2020
I had to get a card for my earnings in Ditto Music
But apparently I also have to pay money to activate it, which they did not state in the beginning
I'd much rather not get a card and only get my payment
I don't mind paying a little for transaction but not THAT much
Date of experience: June 17, 2019
I have been using Payoneer for several years now and if you do business internationally, you need to sign up now! Its versatile, convenient and easy to use.
Date of experience: April 16, 2020
Getting the customer care line on the site was war. I think it should be very easy to find instead of opening a ton of pages or having to go to Google to get it. Aside from that, it was very okay.
Date of experience: July 28, 2021
I spoke to a rep this morning for help. She had to be the nicest, and funny, rep I have ever dealt with. If more reps had a personality like she did, businesses would be better off!
Date of experience: December 12, 2018
The lady whom with i talked was very polite and i asked a lot of question and she replied very politely. If i have a chance to give tip I must do, thank you miss and payoneer.
Date of experience: June 4, 2018
I'm a traveler and every time I needed a new card (one expired, one lost) it was a pain in the $#*!! It is not easy to get a new residence when you are a digital nomad.
Date of experience: June 13, 2018
It took Payoneer almost TWO months to process my verification documents in which time they WITHHELD $800 without consulting me. Is this even legal? I called the help center more than 6 times, sometimes I was on the line for up to half an hour. Every time I was told my documents were being translated and I would get a response within 48 hours, which I did not. Several perfectly legitimate documents were submitted and not accepted because this company was not able to translate them properly, (because they were in French, I presume), this included my French electricity bill and an attestation of my address from my electricity company EDF. This supposed to be a multinational company right? What's to translate? It's an EDF bill! I received NO email warning me, in advance, that my funds would be withheld until the documents had been verified and no written apology. If I had known I could have used any number of other more trustworthy money transfer websites, like PAYPAL. I deem this company to be extremely unprofessional and frankly, I think they are out of their depth.
Date of experience: October 1, 2020
As a freelancer, i can approve that Payoneer is a great service for Recieve, Send, Withraw money to local bank account and more... Keep on the great work. Thank you Payoneer :)
Date of experience: May 23, 2018
A very helpful site for people likr us who work online. Trustworthy and reliable. And the customer care is amazingly fantastic. Keep doing the good work Team Payoneer.
Date of experience: January 9, 2019
I get 2065 usd payment, then suddenly payoneer block it and get the money to pending, and they want ID card from me fro verify (I was also fully verified, but they again want it)
So I sent it again, and nothing...
Still the money is in pending, and they steal it!
PLS STAY AWAY FROM PAYONEER, I LOST 2065 USD, DONT DO THE SAME PLS!
DONT BELIEVE THESE POSITIVE COMMENTS!
Date of experience: December 10, 2019
The customer service is very helpful, making an account is very easy and not at all time consuming unlike PayPal, it is way better than PayPal.
Date of experience: June 29, 2024
Payoneer is an excellent platform for recieving your money, sending it to others as well as paying online. Their cards are excellent and easy to use! Great recommendations!
Date of experience: March 3, 2021
Should not block accounts directly as I was not having bank acount for that they directly blocked my account my funds stuck and its difficult to receive now.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 28, 2021
Dear Divya,
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this. We would love to offer a solution.
We at Payoneer are constantly working to improve our customer support. Please kindly update your review with your customer ID. This will help us check why this happened and see what can be done to fix this for you.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team
I haven't checked my account for more than 4 years, still Payoneer keep me informed and sent me a mail of my current account before closing it. Now, I can still claim my money.
Date of experience: January 8, 2019
Great service, thank you for everything, quick response on my call, and the lady was very helpful and clear on her answering. Thank you once again, and will recommend Payoneer to others for sure.
Date of experience: January 23, 2019
If you are not good at English or another language, It'ss okay. The assistants in the support centre, they can understand s very well. They are friendly and good service. Thanks for the support.
Date of experience: March 10, 2020
They answered my phone call quick. However, it took me several calls to solve the issue. If you request English speakers they will take care of you quick. For Spanish it will take longer.
Date of experience: February 12, 2020
The chats keeps you on hold for over one hour then just cancel automatically the tab and say they don't have anyone at the moment!
If you don't offer the service don't advertise it!
Date of experience: April 12, 2017
Hi Silvia, At Payoneer we constantly try to maintain a high level of service, and I regret to learn that we fell short in helping you. I’m happy to help out. Please see my PM.
Very Clean and nice service i got from this site. I hope This service give us more good and smooth service in future. Highly recommended for those who do online work and freelancing works
Date of experience: September 24, 2018
Pleasant and promptly replied and helpful. Called twice actually and both helped me promptly. I am now waiting for the card, which I ordered lately. I should receive it this week.
Date of experience: September 11, 2018
The Manilla call centre needs cleaning out they are a disgrace. They fob you off and they read from scripts and don't actually engage with the problem to find a solution.
Date of experience: October 1, 2019
Hello Jako.
Thank you for bringing this to our attention.
We would like to apologize for any inconvenience this has caused you. We pride ourselves on providing great quality assistance across all our customer support departments. From New York City to the Philippines. Our representatives are trained to provide the most accurate solutions catered to each client's case. In some cases these solutions involve internal communication with other teams, such as the payments or accounts team. When things like this happen, it does take a while for any updates to be communicated to the client. Although this method is not as fast as it could be, rest assured that it does get handled with the highest priority.
We do sincerely apologize for your bad customer care experience. We appreciate your honest review and look forward to sending this over to our internal teams as feedback.
We hope that in the future we can earn a better rating from you.
Best,
The Payoneer Team
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Yonatan,
I am sorry to hear about this confusion with your cards fees. With the Payoneer Prepaid card, there is typically a fee involved for its use. The fees are outlined by the company which is paying you, and can be found under "help" > "pricing and fees". I have sent you a message to learn a little bit more about this feedback and see if there is something we can do to help improve this experience so please feel free to answer at your earliest convenience.
Best,
The Payoneer Team