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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Oscar was great with all the technical difficulties. Between my Canadian account and verification of my photo ID there was a lot to do but Oscar was very patient and helpful
Date of experience: January 7, 2019
Sebastian is a good CSR. He already facilitate my concern. When he came back to me he already resolve my problem. I commended him and give him 5 stars. Great job.
Date of experience: February 15, 2021
Awesome service A++++ the guy who help me was a professional and well understanding person which made the problem easy for me to understand too.
Keep up the awesome service payoneer
Date of experience: August 23, 2021
I asked for card replacement and they were eagerly assisting me from step 1 up until I received my new card. They were active enough to answer all my queries. Kudos!
Date of experience: January 31, 2019
I had a very good experience with my customer care rep. She quickly understood my issue and was able to resolved it in a timely manner. Great customer care experience. Kudos
Date of experience: February 21, 2019
They do the best they can. They real help - unlike some other companies' help desk. Yes, I mean you, you idiots of the Revolut bank! Take an example on these guys!
Date of experience: February 15, 2019
Favourable assistance whenever I call for help.
Very responsive and customer focus representatives.
I always get the satisfaction I expect to resolve the issue.
Date of experience: November 27, 2018
Prompt, polite, courteous and professional support for its members. I need to resolve fiverr issue that i had with payoneer and the customer support was prompt in getting the help done
Date of experience: June 7, 2018
My experience was and still is outstanding with payoneer. From getting paid from market places to solving issues with customer support everything was wonderful.
Date of experience: May 21, 2018
At first I was worried about the service and treatment I would get from the Company, but got more confident and secure after talked to the customer representatives. Awesome customer care!
Date of experience: June 9, 2020
I am satisfied with service. She was very good, she understand my problem after understanding she suggested that again I have 2 wait for 1 week for getting my account review
Date of experience: November 13, 2018
Keep up the good job i am very pleased with their service and i highly recommend everyone to use it the consultants at the customer care are very kind and welcoming!
Date of experience: October 31, 2018
It was very nice experience there agents are so professional listen calmly and response all the queries with patience and there services are excellent
Date of experience: May 1, 2020
Payoneer is best. They care about their customers. And customer care service was fast. My money is secure to them. And never holds any of my Payment. I highly recommend Payoneer.
Date of experience: September 18, 2020
The associate was very friendly. I had an issue with my shipping address and he was willing to stay on the line until I fixed it in my account. Very professional.
Date of experience: May 24, 2018
It takes too much time to receive the payments and some payments got cancelled due to the documents requested from my clients. It should be more user friendly and quickly processed.
Date of experience: September 17, 2018
I had a problem with my card. It was frozen.
I must say that I called few times and all the representatives were really polite and helped me with the issue
Date of experience: March 3, 2021
It's such an amazing service payoneer providing. No sending fee low withdraw fee and providing Global Payment Services of different countries and much more.
Date of experience: May 28, 2019
I am a freelance worker and my clients are individuals, not businesses. As per Payoneer T&C, I can no longer receive payments from my clients. I wish Payoneer reviews this policy.
Date of experience: September 25, 2020
Payoneer has great customer service and I appreciate this company as it has made me able to collect from clients internationally. It has really open doors for me as a freelancer.
Date of experience: April 5, 2021
I'm very pleased by getting their instant support in any issue and especially their customer support! The guys are doing tremendous work with customer!
Date of experience: July 1, 2020
Called up Payoneer to check on current status with eBay payment management with Payoneer. The staff patiently described the situation and is very helpful.
Date of experience: June 22, 2021
No signs of refund after 1month and 5 days.
I am utterly appaled by their services and will never be using them again. I was making an online payment to someone, and this was one of the most recommended ways to do so safely.
None of their representatives is qualified to assist or find out any more information that you are unable to do yourself. I have spoken to their team roughly 20+ times in the space of just over a month and each time ending the conversation left very frustrated.
The long and short of it, I made a payment overseas, and the payment bounced back for some unknown reason. I was then informed that I would receive the payment back to my account within 7-10 working days, it has now been 34 days! And still, I haven't received anything, merely a screenshot saying that they are looking into this.
Time and time again, I have spoken to a member of their team who are all unable to track where the payment is, to then I got told that the payment is being held in a processing queue to get checked.
Now, why is this payment being checked instead of being refunded directly, I need to know,
I will not be using this service again as they have made the whole process very difficult to trust in their services.
Date of experience: September 3, 2019
So far so good I've worked with payoneer for as long as maybe 10 months to a year and I must confess tgat it's wonderful, but imagine the inclusion of cryptocurrency such as the USDT at least, where customers can now buy the USDT directly from their payoneer balances to their USDT wallets, I think it would be a really awesome break and very profitable to both payoneer and its customers plus an assured increase in the population of payoneer user therefore maximising profit.
Date of experience: September 21, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
