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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Excellent and professional customer service.
Looking forward to having my Payoneer account verified to I can begin to use this extra ordinary service.
Date of experience: October 27, 2020
Such a good experience with Payoneer. They deal with clients with such great professional skills. I really recommend their services to other professionals.
Date of experience: February 15, 2019
I'm having a problem with my payment request from last 15 days but my problem is still not solved whenever I am try to fill a payment request details I got the error massage is domestic payment request is currently unavailable please solve my problem ASAP
Date of experience: September 16, 2018
The requirements are ridiculous. My business does not include collecting payments from other businesses. Just need something to get payments from my customers.
Date of experience: September 17, 2018
No one reply to emails not a single one. How that's is possible?. Payment taking too long to be reviewed.
Cmon customer support is sbsolute trash and everyone talking about it.
Date of experience: January 26, 2021
I am so scared because I'm host from Airbnb for 03 years and for the first time, I didn't receive my money because they told me that is with payoneer. They were holding my money!
I have called so many times, send emails and they're only avoiding me and giving stupids excuses like "the problem is your bank" that's never happened before, and my bank is just fine.
There's more Airbnb hosts in Brazil with the same problem.
I will make it public: PEYONEER ROBBED MONEY FROM AIRBNB HOSTS
Update: they send me an email asking some details and telling something like "give me these details and we'll give support to resolve your case"
Guess what? I've answered the email with all the details and they're IGNORING ME! 3 days have passed since my response and no sign of them!
Date of experience: January 28, 2020
Its okay for now as im in the stage of verifying my information and ID. Once i can widraw from my account within the day i will give payoneer 2thumbs up
Date of experience: August 16, 2020
I am satisfied with the customer service I received by telephone.
I had an issue with account verification and the agent that answered was polite and on point with my request and need of information.
Date of experience: September 24, 2018
To date I have had no with problems using the Payoneer system, all my transactions are done seamlessly. Would I recommend Payoneer to anyone who need such a service? Yes I would, yes I will.
Date of experience: October 16, 2018
It's almost a week I haven't receive the payment from Airbnb.
It takes 3 days from my first email, to get the reply.
And I have to call from Indonesia, and it took 30 minutes!
Date of experience: July 25, 2018
Terrible experience in changing new password and update new address, and I was blocked for weeks, and no chance to reorder the new card within time, I need to spend money with my old card
Date of experience: June 5, 2018
I have a problem in my payoneer ID. But my experience is so very supportive and transparency to resolve my problem. Then I trust this company in first time I used it for my business.
Date of experience: January 10, 2019
To consult payer is good but, not taking payment receiver in loop is not good, also check the payment agreement signed or taken from customer at the time of payment.
Basically do the fair deal
Date of experience: January 29, 2019
I lost my card so I had to get it blocked.
I was helped by Raj and she was friendly and reassuring during the whole process. Really appreciate the warmth and care provided by her.
Date of experience: June 4, 2021
Very good customer service and the agent that help me with my concern is very polite. Waiting time is tolerable knowing that the agents are doing their best to solve the issue of their customer.
Date of experience: December 14, 2020
I love talking to customer care when I have an issue because I am sure it would be solved. I would encourage people to call rather than send email because their problems get solved immediately.
Date of experience: February 13, 2020
I had some trouble moving my Level $ to my designated Checking Acct I opened. I couldn't get ANY $ off of my ccard because it had expired & they didn't send out a new one. So they told me they would send me a new one but it would cost 4 I said no this wasn't my fault, they told me it would be to me in 3 days@ no cost. Well it didn't arrive for 7-10 days as the email said they sent UGH! I went to bank when it did come in ready to get the bank to transfer $ & the payoneer guy said you have to do it online UGH. So this A.M. I called payoneer & Matthew was the ONLY one that was able to assist. He got on computer & helped me all the way to fixing the $ to go straight to my Cking acct from now on. NOW if the $ gets there in 2 days I will be Happy. If not I'll be calling back.
Date of experience: May 30, 2018
My experience with Payoneer has been HORRIBLE to say the least. Their customer service is extremely hard to locate on their website. When the contact info is located, the wait times for customer service are very long (within 2-3 hours) and when you do get a representative they always seem clue-less about your problem. Their English is very bad and they are quite unpolite. This is the only customer service I have contacted and they DO NOT HAVE A Supervisor/Escalation Representative to speak to. They don't have an option to transfer to the USA. They never give sound explanations.
I am stuck with a verification problem for about 5 entire weeks going back and forth with these people and yet to get it resolved. Payoneer is a very shady company with poor customer service. Please do a google search on how BAD they treat their customers (locking accounts for no reason, stealing people's money) they even have been sued by governmental authorities for violations and had to pay out large sums. This is a shady company I wouldn't recommend them to my worse enemy.
Tip for consumers:
DO NOT USE PAYONEER
Products used:
Receive Freelance Payments
Date of experience: August 25, 2022
I have used Payoneer for almost a year now. And since day 1 there is never a time that I did not experience any delays in my withdrawals. This platform gives me headache all the time. Transactions showing completed on their end but it's not showing in my bank account. They always tell me that the money is already with my bank and that it's up to them to deposit it in my account. I say they are liers! I went to my bank and was able to speak to a manager and they cannot see any money transferred by Payoneer cause if there is one they will credit it to my account right away. What happened Payoneer are you holding on to the interest rates of my money since it will be converted to peso in my end? I will ask my client to switch to a different money transfer provider. These guys are a pain in the $#*!! It's been several days now and still no whereabouts as to where my money is. I withdraw that money for medical emergency, now my patient is dying and Payoneer is the one I will blame for the rest of my life.
Date of experience: May 1, 2022
I have been a client with Payoneer since 2010, each and every time I love you more... Keep the work up guys... al my wishes to be always on the top
Date of experience: April 28, 2024
I am still new customer but the professional and kind way i found from customer care agent was perfect enough to prove that i am in the right place to have a good service in the future
Date of experience: May 22, 2020
I trust payoneer payoneer treat me well but still my issue is in pending to be resolved but today lyka assure me that my problem will be resolved till wednesday from now
Date of experience: July 11, 2019
Had a nice feedback to my problem. Whenever i felt the need to solve my problem payoneer live chat helped me and cooperated with their valuable information to get my problem fixed.
Date of experience: May 22, 2018
Horrendous. Why do you want me to elaborate? It is not recommendable.
Try looking up a phone number or a human to talk to when you have a problem. There's why. You know I am not lying.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2021
Dear customer,
Thank you for sharing your review. We are so sorry to hear that you are have encountered a situation like this. We would love to offer a solution and are ready to do our best to fix this for you.
We at Payoneer are constantly working to improve our customer support. Please kindly update your review with your customer ID. This will help us check why this happened and see what we can do.
We hope for your kind understanding and cooperation.
Thank you in advance!
Best,
Anna from the Payoneer team
She was patient, helpful and so kind, Thank you so much for your help
You are the best, that's the kind of calls you want to have in the customer services, :)
Date of experience: May 17, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Man,
Thank you for sharing your review. We regret to hear that you are so upset with our payment verification process.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payment department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you.
Please rest assured that reviews like that are not going to happen every time you are receiving a payment. We hope that our Customer Support agents were able to assist you with your situation. If you still have any questions left, please don't hesitate to get in touch with us through the Support Center.
Your feedback is very important for us. We truly value you choosing Payoneer and are ready to go beyond your expectations with our service.
Best,
Anna from the Payoneer team