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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I had an issue with my document verification and when I reached out to the customer service my call was picked immediately. The services were excellent and the agent was helpful
Date of experience: December 9, 2019
Hard to understand the person i was talking to still do not know the answer to my question, i would like your customer service to be in the us so callers can understand the answers to there questions
Date of experience: March 6, 2019
The representative was very polite and answered all my questions. Because it was an old problem, I had my doubts that it will take long, but it was not the case.
Date of experience: March 8, 2019
I had some troubles with the shipping of my card, but they have been a great help!
All the people I know who use Payoneer have had great experiences with them.
Date of experience: June 12, 2018
I like Payonneer very much simple and good. And the custom service is outstanding. Lost my card two times no problem at all. Perfect service both times.
Date of experience: December 7, 2018
I love the service i received from Gloriya. Am happy about how my problem was resolved and i will continue to recommend Payoneer to people. Thank you.
Date of experience: December 29, 2018
The Customer service rep heloped me to understand what I needed to know.
She knew her information and that's the most important when trying to help someone.
Date of experience: July 20, 2018
It was not too good not too bad but I want to suggest one thing that you have to add Hindi language for customer service because in India many people speak hindi and it is difficult to talk in English and you have to do one more thing that when in payoneer that even I dont receive the money but the payoneer show your transaction is completed even we didn't receive the money we receive money after four or six hours after the message I request you to make such provision to current time message when we receive money then a another separate message come to us that you have received money to your personal bank account
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Payoneer is a good payment solution. I used PayPal, transferwise and few others in the past but Payoneer is best solution for global payment services.
Date of experience: September 6, 2018
Excellent service! I am very pleased to use the system for money transfers. The service is as easy as ABC and money are transferred immediately after the transaction.
Date of experience: October 13, 2018
Payoneer is helping me every time. Always helps me in emergency and worrying situations. Payoneer is providing me opportunity to transfer money across the world.
Date of experience: June 4, 2018
Payoneer payment service is better than any other payment service in the world. Their communication service also very high. I like it very much. Thanks.
Date of experience: December 23, 2018
My issue is solved at the moment and the it was about the pending transaction and the cs help and clarified everything in a professional way. Keep going
Date of experience: December 11, 2019
It was very professional and most important managed in a timely manner. Great customer service by the representative and most importantly the issue was resolved.
Date of experience: September 16, 2020
It was a very nice experience as it was my first time ever to talk with customer service, they listened to my questions and answered all very politely.
Date of experience: October 27, 2020
It was great experience to talk with payoneer support team it was best cooperation and guide I am thankful to payoneer team who make my account more secure.
Date of experience: February 18, 2019
Payoneer is very helpful for international payment. It's make our global work very easier.
Thanks to Payoneer
And wish this payment method will be more easier to use.
Date of experience: August 24, 2021
I'm facing difficulty to transfer money to my supplier and the function for make payment is very limited. The time frame to review bank account is very slow.
Date of experience: December 18, 2019
I've noticed every time I have called and have spoke with different people. They have always been exceptionally kind and helpful. They go beyond expectations.
Date of experience: May 23, 2018
The agent was very helpful. Provided good information and solutions. She was very understanding of my situation and gave me good alternatives to continue my business with Payoneer
Date of experience: November 6, 2019
I am using payoneer services since 2016 and I found payoneer as the best payment solution specially for freelancers of pakistan. I recommend other to use payoneer services.
Date of experience: May 24, 2018
Got a payment from Crossover (company I work for) delivered back to them because Payoneer tried 3x (even after I confirmed my bank data several times, even had to send them a check slip, payoneer still used wrong data) to send my money with THE WRONG DATA ("bank transfer" personnel cannot read simple numbers).
Now my payment is late for more than 2 weeks, and for every time payoneer missed a SIMPLE PROCEDURE (type in CORRECT bank data to transfer money), they NEVER provided an update, I had to open the customer chat and attendants would treat me like a nuisance, provide false information (told me to wait 5 days, then I contact them back, suddenly I have to contact my company as they returned my money to them).
Congratz Payoneer! I dont even have a way to escalate my issue because you lack structure as well!
Date of experience: May 15, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Aditya,
Thank you very much for sharing your vision, we appreciate that a lot. We are happy to hear that you enjoy our services.
Your feedback is very important for us. Please make sure that we are constantly working on perfecting our services and are striving to meet our customer's highest expectation. We are transferring your feedback to our research and development team so that they will be able to consider it and see what can be done.
Speaking about the notifications of money transfer, please be advised that our system can only indicate once money are successfully sent out from our system. Unfortunately, we can't be aware or informed when the funds land to your account. If you want to receive such notifications, we would kindly advise you to address your bank to set them up.
Thank you again for your feedback. We truly value it.
Best,
Anna from the Payoneer team