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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
User friendly, reliable and very fast service for money transfer or to charge your customers virtually. Highly recommended. Customer care is beyond expectations.
Date of experience: December 9, 2020
ALL YOU PEOPLE WHO ARE COMPLAINING ABOUT PAYONEER... FILE A COMPLAINTS WITH --- BETTER BUSINESS BUREAU --. JUST WRITE THAT IN AND PIONEER COMPLAINTS... THEY WILLLL TAKE ACTION... THIS COMPANY IS A A1, FRAAUD... ASK FOR SS NUMBER -BIRTH DATE, THEY HAVE ZEEEEEEEEERO LEGAL RIGHTS TO DO THIS
Tip for consumers:
BBB WILL TAKE ACCCTION
Date of experience: May 4, 2017
I had a good experience by CALLING the customer service but when I emailed them, it was a completely different thing. My message was not read. I got an auto response that did not answer my question.
Date of experience: May 21, 2020
Great service and secure application platform. Good customer care representative and hard worker. Easy to get our payment from different sutes and in any currencies.
Thank you
Regards
Abhishek Sangar
Date of experience: December 13, 2019
The service was good enauge. I really apricatted with your help. Thanks a lot but just need to little bet fadt delivery card shipped its little bet slow thats all
Date of experience: August 24, 2018
I make a withdrawal just now in a case 24 hours in a shopping center in my area.
When making a withdrawal operation, put the amount of $194.98 and allowed Ok, and asked me to confirm if I really wanted to draw this amount. As I saw that allowed withdraw this amount, then clicked cancel it would withdraw the amount of $194.98, since charges $7,00 per sack. What happens is that when canceling, even had not made the transaction completely, was deducted the amount of $189.00 of my Payoneer account.
I would like my refund back, did I get it money. I would also like the reimbursement rates of 1 per attempt to serve with insufficient funds, since the error was of you taking the money from my Payoneer account.
I came to call the Cashier's 24-hour support, however as it is a country other card they spoke to contact directly with the bank.
Also opened a complaint at the mall detailing the event, follow the attached photos.
I would like a solution, since when I started using the service you only had problems.
I ask for a solution as quickly as possible because I need the money to pay my bills.
I'm waiting for answers and I am available for further details.
Grateful!
Arthur Diniz.
My email Payoneer: *******@gmail.com
Date of experience: June 15, 2016
7 days after upload required documents, my account still waiting approvement, there is no any email from you for require more doucments, it is really disappointed for your company.
Date of experience: June 19, 2019
I'm grateful for the help. Great Company! I'll be calling again, I'm sure. Thanks for providing a way to get paid from my new online business Essante. Thanks! Neta
Date of experience: November 19, 2018
There's tooo much requirements and it sets up questions I didn't for security and now my banking information doesn't match mines
Date of experience: May 7, 2024
Payoneer solved the issue of international payment and money transfer. One of the few who provides prepayed cards to probably every country in the world. And their service by far is the best.
Date of experience: October 16, 2019
I am very helpful for the service and information provided by bry, very clear and helpful, if I have any constraints about payment I need not be confused to ask where, thanks again
Date of experience: June 13, 2018
I ordered payoneer card before but i did not received i think its lost, then i don't know how to order it then i call the costumer care. They are very help full
Date of experience: December 17, 2019
The issue is not resolved since July, we contacted many times payoneer for companies card it should have another way to activate a card or resend the card by post and activate it
Date of experience: September 11, 2018
For now all I can say is that Mae is a very nice customer service. She handled me so well that I feel like I should have issues so I will contact her again, lol.
Date of experience: November 29, 2019
Payoneer is the worst system i have ever seen. No proper information. No proper service. No prompt payment and receiving of funds. NEVER USE PAYONEER. If you use it you will be repented for sure.
Date of experience: September 21, 2016
I requested a payment from my company on May 18th. It was then under review and was just approved on May 24th. I requested a bank transfer immediately on May 24th 6:00 PST. They said it's gonna take 4 business days.
SO WHERE IS MY MONEY?
Date of experience: May 31, 2018
Happy and satisfied. Jovelyn is so tactful and she really helps us to resovel our problem on the pending payment of our Mico Talents. Thank you very much.
Date of experience: September 15, 2020
I have tried - via my HomeAway dashboard - to change my bank details (after I changed banks), but the changes did not go through, and money has been sent to a wrong bank!
Date of experience: July 31, 2019
I was told by my Client to open a payoneer account in early June of 2020. In which my account was approved on 06/16/2020 with my valid up to date National photo ID and a copy of my up to date car insurance policy as proof of residence. On 07/27/2020 whe I started working for Great Health Works I was sent a special token by my client to sync my account with theirs so I can receive my revenue. I was forced to close my original approved account and open up a new account with the same credentials as the approved account. Now 5 weeks has passed today is 08/27/2020 I´ve sent 7 different up to date address verification documents and guess what my new account is still not approved. The last address verification document that I uploaded was on 08/16/2020 almost 2 weeks ago with no response from payoneer. I feel like Im being treated like a criminal being questioned about my home that I now own for 15 years. I just want to receive payment for the honest work that Im doing to feed my family during this pandemic. I have various bank accounts including a paypal account and I never went through this type of treatment before. I feel like Im being disrespected and I never disrespected anyone from Payoneer. This company´s customer service from the outset really sucks!
Date of experience: August 27, 2020
The associate helped me close my accounts and resolve issues with my bank details.
Date of experience: July 3, 2024
Good payment survice with horrible customer service. When it comes to dealing with money you must be able immediately to get responses from customer service. Improve your chat CS!
Date of experience: October 1, 2018
The person I talked with was very helpful. He explained that I could not use a post office box, I needed a phyiscal address. Issue was resolved. Thank you
Date of experience: May 23, 2018
I really love the manner in which I was attented to when I the helpline called to complain about my prepaid Master card. Payoneer is worth scoring a 100%.
Date of experience: December 4, 2018
I called the payoneer service, immediately responded to my call that was very important to me and asked them to immediately bloced my stolen card.
They had made it.
Date of experience: January 8, 2019
I was facing issue of getting paid from Fiverr to Payoneer. Though they took a bit long time, but it was for solving my issue complete. I appriciate it.
Date of experience: July 13, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
I am sorry about your experience, Arthur. Thank you for sharing your email, I sent you a private message to follow up on it.