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Payoneer has a rating of 4.5 stars from 9,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Even though the payments I receive are in dollars and my card's balance is in dollars, every time I pay anything in dollars I get charged a 2.5% charge fee because its not a payment in euros/GBP. I don't agree. On top of that they charge 1% of any payment received from the US, $1.50 USD for ATM withdrawal inside the USA, $2.50 USD for ATM outside the USA (plus whatever the ATM's bank fees), $1 if the ATM doesn't give you money because your PIN is incorrect, $1USD for inquiring your balance in the ATM, and 2% to transfer funds to your bank account. Its nice for the money to arrive quickly and to be able to spend it with the debit card, but the charges are excessive for me.
Date of experience: June 11, 2018
Got the answer I needed quickly and to the point. The agent was knowledgeable of my situation and waisted no time in providing me with quick and accurate solution.
Date of experience: December 24, 2019
My experience que Payoneer over 4 years has been very satisfactory. I have no complains what so ever; I have always been treated very efficiently and profesionally.
Congratulations!
Jorge
Date of experience: September 26, 2020
I want widthwaral my pending amount to my approved account the merge and transfer and within 24 hours i will receive my money thank you so much once again
Date of experience: July 28, 2021
Nice and easy to use the payo. And I'm happy to put one of my account here... I can to resolve very quickly every problem what I don't understand
Great D. Condrea
Thanks
Date of experience: July 23, 2018
Good and very helpful service with a polite person even if my problem wasn't resolved but it was a plaisir to have competent person can understand and look with you the right solution
Date of experience: January 16, 2020
I just called the customer service of payoneer for change my account number and the account information,
However, the Payoneer Customer Care Representative that her nema CLAIRE, is very polite and professional and she assist me to resolve my problem kindly. Thanks CLAIRE
Date of experience: September 28, 2018
I use the account only for Airbnb and am very happy. The way they communicated after the wirecard desaster was good and they managed to rebuild trust. Customer service is also good.
Date of experience: July 31, 2020
It was blocked my payoneer cart. I beg a help from payoneer services and Mr. Marian help me by e-mail how to proceed and have my money in one my another occount.
Date of experience: September 20, 2021
Payoneer team is the best. They are friendly good service and I am happy that I am there I do cash out in Greece and I trust them bcz it depends of the problem they give options for that
Date of experience: July 15, 2019
I'm trying to order a physical card since Oct 6th, and 15 days later, I'm still not able to get the card shipped since their verification dept is asking for absurd shipping address verification documents. I already verified my home address, but I wanted the card to be shipped to a Freight forwarding company address instead of my home address in my country. So they asked me for shipping address verification documents, too. But they rejected them, but they didn't provide a reason for rejecting them. Then, calling Customer service I was told that I need to provide a letter from my company indicating the USA address and my Local address or a computer screenshot showing both addresess and the company website URL. I wonder why they ask for shipping address verification with those strict requirements?
First, you are the only one that can activate that card since you are the only one who have access to your account where the card should be activate. Second, its just a shipping address, they should accept any simple verification or they even need to verify it since that address wont be the card billing address, just an address for receiving the card. The company I work for, don't ask for shipping address verification and they send products that cost money to customers, Payoneer is sending an inactive card, that has to be activate by you before it can be used.
Products used:
Prepaid Card
Date of experience: October 19, 2021
I have tried several times to contact Payoneer but with no avail
It started when they sent me emails to join Payoneer account and Payoneer credit card After months of using it, its just now they "remembered" to ask me about a proof of residency in the place where I am living at right now in spite of providing them with all requested docs like passport copy and national ID, etc etc I sent them 5 proves docs. They declined them...
I then asked to speak to a supervisor. Seems they laughed at me. Never heard back from them. Now my account is frozen with about $3000 of my earned money in it and after writing to them several times they kept ignoring my letters and I am looking for a legal advise.
(BTW, I wrote to *******@payoneer.com as well as customercare... Haven't heard back from them neither)
Any one there who can help or provide guidance where to go and what legal action I can take. Please do not shy away. Where they are located at?
Any lawyer office to contact there? What governmental agency there to raise a complaint to? Etc... I start believing now that it happened to me that Payoneer is a huge SCAM.
And MUST BE STOPPED! If I have to spend all my money to see them sued and found guilty, I will DO IT.
Dr. Ramsi Morocco./ USA
*******@hotmail.com
Date of experience: November 17, 2017
Haven't used MY payoneer cause I'm yet to provide all documents for account verification, but other people I know who use the platform are very happy with the services.
Date of experience: February 14, 2021
This was Great, my client sent me payment but was not appeared on dashboard, Payoneer Customer Support person checked quickly and updated about the status.
Date of experience: May 31, 2018
I have been with Payoneer for years and have always enjoyed the experience. Service is great, issues resolved quickly and real live people to speak to.
Thankx Payoneer
Date of experience: November 16, 2018
I'm so much happy on customer support service. It just awesome. Professionalism is the main thing and arcee is too much professional and her voice is superb :P
Date of experience: September 5, 2018
Iam glad i talked with a person name sara she is very generous and smart. She handle her work like a pro. I wish every customer care person like her then the every issue will solve easily.
Date of experience: November 11, 2019
My experience with payooner was excellent but I want to bless Leon from customer care and Richardo from live chat. They were excellent indeed.
Nuff love from Jamaica
Date of experience: September 20, 2021
The waiting on hold time was quick and my agnet Kathrine was able to answer all my questions promptly. Patient and professional customer support. Much appreciate your help!
Date of experience: June 14, 2018
That's what's happening to me with Payoneer. Each time I receive a payment, I have to claim it in order to be loaded. And it's becoming a habit now... My payments take from a week to two weeks after many complaints to the support center that never resolves anything. That's the third time that this happens. Days ago, when I talked to them through their live chat, I was asked to resend them my ID for further identification, that's what I did (I have already sent it years ago when I created my account and I really don't agree with this identification method, it could be fraudulous). They told me that it has been approved by the finance department and that I'll get my payment in two hours. It has been 2 days now and I'm still waiting. I wonder why that's happening? Normally, a verification is done once and it passes or not. If it passes, it means everything is OK. Why are they holding my payments each time I receive them. If there is a problem it could have been fixed the first time, it doesn't need to be fixed each time I receive a payment. Last, time that my payment has been pending for 15 days at least, I had to claim through sitejabber.com to get it fixed by a payoneer representative because their support center couldn't do anything just using scripted responses and talking for nothing. Now, I don't care about my funds, because I'm really fed up of this institution, I just want to know what they want from me. If they want to close my account for no reason, just do it. I'm sick of their service.
Date of experience: January 3, 2017
Hi Azeddine, fist of all please note that all Payoneer accounts must meet our terms and conditions. I contacted you privately to see if I can assist with your missing funds.
I was receiveing the money for my freelance work and it got stuck. The Payoneer team understood the query, identified me as rightful owner of the account and then resolved it to the perfection.
Date of experience: January 14, 2020
It's been 3 years I am using Payoneer and I found it is great to use easy and comfortable. To get paid and pay others payonner is the best. Thanks
Akram
Date of experience: January 22, 2021
Am just dissapointed that my card has expired and I have not received the new one, I really need it. I received the first card in a much faster time period.
Date of experience: September 25, 2018
The service that i received was oustanding. Excellent customer service, the agent was patient, calm and very helpful. She answered all my questions effectively.
Date of experience: October 22, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Denny,
Thank you very much for taking the time to share your review. We have checked it for you, and we are happy to see that your issue has been resolved successfully.
We also understand that you had to wait for it to be resolved. In most situation, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has been resolved, please kindly consider adjusting your review's rating. That would mean a lot to us.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team