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Payoneer has a rating of 4.5 stars from 9,460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
My experience is fantastic to use Payoneer.
I have one suggestion for you please make easy and fast your customer care support services.
Thanks & regards
Ravi Prajapati
Date of experience: May 17, 2021
I haven't had any issues with Payoneer so far. Their services are fast and very reliable! I would strongly recommend it to all professionals.
Date of experience: August 30, 2019
İ am very happy with the service that i get during my registration. And İt has been good so far...
Thank you so much..
Date of experience: May 10, 2019
There always very friendly and efficient really great costumer reps always feel good giving a call when i have a issue never hessitated, looking foward to keeping in contact with the conpany
Date of experience: October 1, 2018
Me atendieron muy bien y me dieron una respuesta satisfactoria.
Date of experience: September 26, 2024
Payoneer the best payment service for Ebay! The support is always excellent, I highly recommend this service to everyone!
Date of experience: May 14, 2024
The company that I have been working with decided to join Payoneer and I have been receiving money from Payoneer for 2 months now.
So let me tell you the problems. I live in Turkey and I have a USD account bank here. The money that my company sends me is in USD. My account shows me I have USD but when I want to cash out, MY DOLLAR gets converted to Turkish Lira with a %21 reduction each time with a RIDICILOUS currency rate ($1=3.76Turkish lira and they convert it $1 = 3.05 Turkish lira) They even sent me an e-mail saying I will recieve the amount of money with a rate 3.60 which It was still fine but 3.05? REALLY?
How is this POSSIBLE? First of all, I cannot send my own USD to my USD account! And then you put so irrelevant unacceptable exchange rates and jump on my money which I worked so hard to earn?
Date of experience: March 10, 2017
I have been a very happy payoneer customer until the day my account was blocked.
I am working as freelancer and most of my customers use to pay to my paypal account which then loads the money to my payoneer card, every thing was ok until the day I changed my password. My account was blocked so I called customer service and they asked me several questions to verify my ID and I answered them all but one question which is the secret question. As a matter of fact the secret question I had from payoneer once I registered to their service was about what time of the day I was born. And the answer is morning time, I have a screen shot of my screen when I made my registeration first time so I answered according to that and the support guy from the phone said wrong answer and then hangup on me. I called again and they said my account is closed and payoneer can't have a business with me. I tried several other calls and exchange of emails, and they always have one answer. We are sorry we can't have business with you.
I am very angry now because my business is suffering from this and I felt really bad. I am deeply sorry that payoneer deals me that way and caused me much trouble.
I would advise any one using payoneer to be extremely cautious with payoneer and try not to give them any reason to close your account. Other than this sad story of mine I would have said that payoneer is a perfect solution for some one in a situation like mine.
The worst part of all is that I have an affiliate program with them and I use to bring good money using it and now I can't make money for the work I've done.
Date of experience: November 18, 2014
So, as advised by a business associate they asked us to get Payoneer to pay us a fee they owed. After uploading all the details it took them 3 weeks to process my account and approve our documents. After waiting 3 weeks we then submitted an invoice as stated, got an email a few days later asking us to confirm our business. Why? When selecting the account to be paid we sleeted individual so why are you asking me for business details, this such as my website (um, im an individual I dont have one) and asking for proof that the person on the other end agreed to pay (I submitted an invoice to them and they physically paid with their bank account, I think that means they agreed) anyways after answering all these crazy questions which by the way is absolutely none of their business they cancelled the transaction and said its not eligible? After sending a support ticket 2 mins later we receive a bot response with no help what so ever, basically the service is useless and I wouldn't recommend to anyone. If it wasn't for our business associate claiming to us this I would never have bothered and dont waste your time. Why use this and wait weeks for payment and not just use cryptocurrency, I could have got a crypto wallet had it approved and had my funds all in the same day yet still waiting on Payoneer..
Date of experience: July 5, 2019
Hi Chantelle,
The experience you shared is usually not the norm with our company, so I am very sorry that this was the first impression that was made. I understand that you found the verification processes we use frustrating, but please know we do this with good reason in mind. The verification of information during the payment helps us to know why users are making payments with our service. This is very important for us to confirm, as we are a U.S. regulated company. Knowing more about the payer and receiver allows us to be certain that we remain in compliance with our regulators and the terms and conditions we have set. In addition to this, it helps us to reduce the likelihood of a charge back, or transaction not ending amicable, as the collection of this information and confirmation further confirms the agreement to pay, and what is being paid for. So overall, we really only intend for these procedures to protect both payers, and receivers.
I am sorry that this process overall costed you so much time. As a company that prides itself on being fast and convenient, this is an experience is not at all an acceptable representation of what we aim to deliver. I thank you for taking the time to share this information with us. It will be a big help in our continued development and work towards better response times and creating a more user friendly service in the future. I hope that if we have another chance to work with you, we can make up for this bad experience, and show the type of service that we are truly capable of delivering.
Best,
The Payoneer Team
The most flexible and incredibly simple system for Global money management at nominal cost. Support is fast and knowledgeable. Excellent!
Date of experience: May 10, 2019
You're good enough but can you please verify my account as soon as possible I really facing trouble right now
Date of experience: July 17, 2019
The best ever I recommend everyone to use payoneer
Date of experience: July 1, 2024
I am giving 5 Star Payoneer is good service provide.
Date of experience: July 1, 2024
I am giving 5 star rating Very good Payoneer services
Date of experience: June 26, 2024
I have not yet used Payoneer properly, but it seems it has several restrictions that are not like other bank accounts, such as not able to pay businesses outside USA.
Date of experience: January 30, 2019
Very happy with Payoneer assistance and the group of employees, mainly, Becca, that was very kind and professional assisting me on CHAT.
Congratulation to the entire group.
Date of experience: June 5, 2018
Good services. She checked my payment request and assure me if my bank bounce my payment they will be in toch when the pyament will come between 14 days
Date of experience: February 12, 2019
Although I am a newbie with Payoneer and based in Australia, my question was in relation to USA Payoneer which I couldn't find an answer to, or who to contact, the Australian branch was very helpful and at their request, I have now forwarded my question to them.
Date of experience: November 27, 2018
Payoneer is OK to safely recieve your payments across borders but it has the worse customer service ever. It takes way too many attempts to get your issues resolved when you reach out. The agents working arnt always fluent speakers of your language and when you finally get an agent that understands you well they still take forever to fix the problems. Also their card delivery system sucks. From my experience and that of my coworkers it takes months to recieve payoneer card sent to the Caribbean. Ive just decided to to pay Fedex because waiting 3 months after the delivery date for a card is ridiculous. Then when I tried getting a virtual card the agent forgot to submit my proof of address for review so i waited one whole day waiting on a confirmation email only to find out the agent didnt submit my utility bill that i uploaded. I could go on and on its just terrible service. I have no choice though because this is how my company pays me and i like the fact that payoneer converts the usd to local currency at a fairly decent rate.
Date of experience: August 28, 2020
I got email saying my account is Disabled, I got on the phone and a very helpful customer service rep name Julie was very helpful is getting me the information need to resolve the issue.
Date of experience: November 19, 2021
It would be nice from Payoneer to support features like Paypass or Apple Pay. Besides that service is great fees are manageable but implementation of Paypass would be of great help.
Date of experience: June 5, 2018
It's good vote! Thanks to support team. My issue was solve! But waiting time is too long. I'ii wait around 10 mins on phone. But it's ok!
Date of experience: July 31, 2019
I'm just afraid about my money, i withdraw fro payooner and until now i dont recieve my money yet but the girl in the line help me to fix my problem, thank you ate girl
Date of experience: June 19, 2020
It is a great, trusted and easy way to get paid internationally-
Best phone Customer Service ever!
We used this service throughout Mexico, Europe, Canada and the USA.
Date of experience: January 7, 2019
I was fully satisfied on Phone call Help line, Their representative Tatnia guided me how to fix the issue and did not left me before all my queries were answered.
Date of experience: May 8, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Ash, Payoneer bank withdrawal service offers withdrawals in local currency only, and you can see the fees in your account and on our website. There could be some additional fees from the local banks which are not associated with Payoneer. Please see my PM, happy to help you look into this.