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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Really enjoying to get my funds through payoneer and I really like their customer care service.
Thank you
The worker from Customer support was very polite, patient and solved my problem.
Still my first payment on this platform and this payment sent my friend to use this account. So when this payment is in my account then say what next and this payment is a trial payment to my account. Next further use this account all over the world.
Took a long time before to verify my account. Good thing, Mona solved this and waited for several minutes.
Customer care was good and resolved my issue very quick
Although it is not as convenient to use as paypal or stripe but for country like us where paypal is not available, payoneer is just a life saver.
You can call their customer service number, speak to a human without waiting long, and have your query answered well. This alone is a reason why I would never ever choose PayPal again.
Payoneer is an amazing service provided financial solution and customer support via call is amazing and fast and responsive on the same time.
Thank you for helping me grow myself as a freelancer
Agents are so willing to help at the call center in English. They treated me so well.
Payoneer offers receiving accounts in different currencies, prepaid cards and has great customer service.
I have to be honest, with all my phone calls I have had excellent customer service, but they never reply to any emails. Since I don't live in the US, it can be costly to phone them, hence why I would recommend they pay attention to customer services using emails as well.
Appreciated, vary Good Professional Customer Care representative Andrea Mae, she guided me in details and clear my all questions.
I especially value the hostess,, her kindness, her patience and her helpfulness during my Call. Thank you!
Whenever I gave call them, I was responded so professionally and quickly. They listen very carefully and respond exactly what I am looking for.
Thanks to the Payoneer team.
Always a pleasant experience. Have a couple issues in the past and they were resolved quite quickly based on individual circumstance.
The person I spoke with was very polite she listens to my issue and tried to get me the information I needed
My payment was pending, and it got sent back, so it's been recounted another apartment, and I will receive my money in three days
I received a payment of $182 from my client and they take more than 7 days but didn't approve it. They waste our time and asked for a lot of things, email correspondence, photo of me with ID documents, and other documents we don't understand what it is, they started to bother my client with the same request. Obviously, my client was frustrated because as he said he has never seen this just for a small payment. Now I cannot send payment request to this client. Payoneer didn't help, they just wasted my time and didn't process payment, When I contacted them they say all good your payment will be processed, but they didn't. Now I have to pay for my bills with late fees! Thank you Payoneer!
The experience was great. Love that. I Love my experience here. Very fast and very responsive. Appreciate that
Payonner live chat was not good for me. They waste my time every time. But call center was amazing, they are trying to solve my issue.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members