Payoneer

Overview

Payoneer has a rating of 4.5 stars from 9,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account and long time. Payoneer ranks 1st among Money Transfer sites.

service
441
value
391
shipping
264
returns
256
quality
379
This company responds to reviews on average within 2 days

Instant Feedback

1 review
+234
How would you rate Payoneer?
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Israel
1 review
0 helpful votes
Follow Yaroslav P.
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Worst platform ever
July 27, 2021

So I recieved 36$ from Italki, the fee is 3$. Everything is fine until they tell me that I must have 100$ to take the money. What if I can't? I don't see any options to add money from my bank in order to take everything out. Honestly ones you get a platform which tells you, you have to take more than X $ then thats a red flag.
No customer support what so ever, and no way to move the money back to Italki.
Worst Platform created to scam people. Can't take my money for over a year now.

Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 27, 2021
Payoneer T. — Payoneer Rep
over a year old

Dear Yaroslav,

Thank you very much for your review. We appreciate you being our new customer and your opinion is extremely important for us. We regret to hear that you are unhappy with our withdrawal limits.

Please make sure that Payoneer operates in strict accordance with international financial regulations. Our withdrawal limits depend on several factors, including the correspondent banks limits, and a receiving bank's conditions. Unfortunately, at the time we are unable to regulate withdrawal limits due to the internal limitations of our system. However please note that if you withdraw funds to a bank account in your local currency, the limits for such withdrawals are usually significantly lower.

We are constantly working to improve our customer service and truly value your feedback. If you need our assistance, please don't hesitate to contact us from the Support Center.

We'll be more than happy to help!

Best,
Anna from the Payoneer team

South Africa
1 review
0 helpful votes
Follow Isa-Lee J.
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Great service for working globally
August 29, 2018

Makes working globally and getting paid in different currencies so much easier. It's a great option to offer clients. Just read the find print. My first US client didn't pay via ACH and the funds didn't reach me, but if you know what you're dealing with, then it's actually pretty simple - just a little confusiing for those of us who aren't based in the US and don't know their banking system. Every time I've called about an issue, the service has been prompt and excellent.

Date of experience: August 27, 2018
Israel
1 review
0 helpful votes
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Payoneer
August 24, 2021

Although customer service has been good In general I feel that payoneer has limited my options for making money transfers. Having used Paypal up to now (so comparison made with Paypal) I used to be able to transfer money to my bank credit card. I can't do this with payoneer and also as far as I understand I can't transfer money to Paypal either from Payoneer. I hope these options will be available sometime in the future.

Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 25, 2021
Turkey
1 review
0 helpful votes
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Withdraw bank account - BIG PROBLEM
November 29, 2020

For the last month, when people withdraw money into their bank accounts, they expect their money to reach their bank accounts for at least 10-15 days. They also write and share their bad experiences on many forum sites. This situation gives bad opinion to other people for you.

I think you should correct this situation IMMEDIATELY and you can reach all complaints from the internet address I will give you below;

https://www.sikayetvar.com/payoneer

My guess is that if your payments are delayed this way, you will lose many customers and continue to receive complaints.

Date of experience: October 30, 2020
Serbia
1 review
5 helpful votes
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Terrible experience
September 20, 2016

After two smaller transactions of 120 and 60$, I gave it a shot with my Australian client to transfer about 900$ and voila: your payment is under review. That happend two days ago, and I've been fighting their cuatomer support since. Don't know when or if they will process this, but I guess it has to do with large payments

Date of experience: September 20, 2016
Payoneer P. — Payoneer Rep
over a year old

Hi Aleksandar, please see my private message to you.

Pakistan
1 review
0 helpful votes
Follow fehmida D.
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Good company very professional and secure company... I was facing access denied error when opening from my mobile and laptop but and my place but from other places Payoneer, the web was opening. I called support and for some reason, I forgot information about my account and they asked my identification again which is a very good thing for customer security. Best company

Date of experience: October 24, 2018
Romania
1 review
0 helpful votes
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Good experience
November 22, 2019

I had an account to reopen from a long time ago to get some refunds and they solve it quickly by phone. Is true that they did not responde to me by email first and I had to stay on the line after days until I reach someone but the problem is solved now. Thank you!

Date of experience: November 19, 2019
Bangladesh
1 review
1 helpful vote
Follow GR S.
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I have been using payoneer from last three years. I was really happy with their service but when i started getting my payments direct to my card from my clients card without any freelancing site, they just starts a nonsense behavior... my clients is authorized on payoneer & filled the form. First two payments was very fast, approved within 1 hour but the last $100 payment is stucked at ''payment under review''! This is my real & white money damn it, what the $#*! customer support are doing! I have contacted two times via live chat & submit a ticket but no solution! Its been two days now. I need it urgently!
Just $#*!ed up by their service & thinking about getting a standard master card instead of payoneer! Time waster... grrrrrrrrrrr

Date of experience: November 17, 2016
Payoneer P. — Payoneer Rep
over a year old

Hi GR, I'm sorry to learn that your payment is taking too long. I'd love to help out- please see my private message.

Bangladesh
1 review
0 helpful votes
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Best Online Bank
April 5, 2021

Super first service and they realize my problem easily.
Even I don't have to saying anything. Pay-oneer worldwide banking is really very helpful for freelancers to receive Global payment from any platform specially from Fiverr.
If you find any problem though banking or with your account just call them, payoneers customer care serviced I really liked most.

Date of experience: April 5, 2021
North Carolina
1 review
0 helpful votes
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9
September 20, 2018

At first I was waiting around for some information to be sent back to me from Payoneer. Once I realized the timing was taking way to long, I called and spoke to a representative on the phone. She was able to assist me with my need immediately.

Date of experience: September 17, 2018