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Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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It is a good payment service.
However, they need to improve on their customer support. They are slow in responding to issues raised by the clients. Money is sent to you, you wait for the standard waiting time. When that lapses they ask for some documents. You provide those and then have to wait days for verification of those. Then they ask for more...
The social media teams are the most unreliable.
I'm glad to enjoyed your services. I liked the way the customer care attendant communicated with me and he was very polite and active.
She is a very good person. She did an amazing job. So happy. She solves my problem. I am very happy with her service. Her conversation style is very beautiful. She solves my problem very quickly. Her behavior is wonderful
She is a very good person. She did an amazing job. So happy. She solves my problem. I am very happy with her service. Her conversation style is very beautiful. She solves my problem very quickly. Her behavior is wonderful
I recommended to use the service. Because it is the best service. I also get great service from customer representative. Thanks payoneer.
This is my third call with phone support these 10 last days, and my experience with them was just perfect, suport people are very clear, helpful and very polite, and they're helping me solve a difficult problem, thanks again Payoneer!
Payoneer is a good platform although I just don't understand why it takes a week to resolve my issue when it's just simply updating the info. Anyway, still good.
I liked the way the customer care attendant communicated with me and she was very polite and active.
Payoneer is the best in handling customers and ensuring that they receive their funds within a short span of time. I have benefited immensely from low-cost and faster fund transfer. I would recommend this company to anyone who wants to transfer or receive funds from different countries
I've had a pleasant attitude and Customer service was pretty helpful, professional and tries to help.
Very fast response and in call they solve my verification issue. As i submitted all the details earliar. Thanks Payoneer..
Very good service I enjoy and love to stay with them
I will get the card when it will be better but is relly terrible for me to get the card issue
I gave them cards info - let see but all are good service for tele phone
Been having issues with pending payment for the last 2 months. Not as promised and not as advertised. Delays with bank transfer and crediting is too much. Customer support people randomly disconnects chat. Customer support on phone seems not sure on what they're doing. No help at all. Money is still pending and no one can answer whym
Would recommend to freelancers and writers the support is friendly and courteous will definitely continue using Payoneer
Found it very easy to transact and also have the best and approachable customer service I ever know. More power payoneer!
Thank you very much for a great service. I activate my card within second. I wait last two month for add bank account option, Now this activate.
Called Payoneer Support and once I got to speak with Customer care everything was done quickly and professionally.
Apart from being a little frustrated with the utility bill verification after sending three utility bills I had to make a phone call which was excellent everything was taken care of. Apart from that little draw back I can still give them a five star the company has been good to me.
I sent a Support Request to Payoneer via Payoneer Support Center on the 11th of December. On the 21st of December, there was still no human reply. This is a severe case of a declined payment from a client of mine that should be clarified urgently. In this way, I had to find the telephone number of Payoneer Support via a 3rd party website, since Payoneer does not show this information on their website in my dashboard and does not give me even the possibility of an Online Chat. I'm extremely dissatisfied and upset with this treatment as a client and as a person. Note: on the 21st of December, I managed to speak to a very professional Customer Care professional, Adam, who was extremely kind and helpful. This, I believe, is an exceptional case within a problematic and disrespectful Customer Care structure.
My issue was resolved quickly :) I enjoy doing business with Payoneer! I wanted to get an AUD currency to receive payments in that currency for some weeks but I was unable to get resolved when I tried it in my account. So I decided to call to resolve this issue. Ann from Payoneer made it very easy and resolved the other issue I had with my account also. Thank you, Payoneer! :)
I initiated a bank withdrawal on the 7th of December, till date, I'm yet to get a definite response as to where my money is or when I would receive my funds. The only response I've gotten consistently is they're investigating with their partner bank and would provide me with a proof of withdrawal. I understand Payoneer is not a bank, but I can't understand why it would take more than 2 weeks to resolve a withdrawal issue. I'm totally dissatisfied with the service rendered! With the fees they charge, I expect better!
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Hi Mary,
Sorry to hear about you issue with receiving payments.
I can assure you that we are doing our best to provide the top-notch customer support for our customers.
Delays in bank transfers are uncommon and usually happen on holiday which is related to the banks operating hours.
Feel free to provide additional details if you'd like us to investigate you case further.
Thank you,
Payoneer Team