About the Business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Payoneer makes getting paid extremely easy. I am a freelancer working from home so knowing you have a secured way to get paid is extremely comforting. I love it.
I can't imagine grow my business without payoneer. Especially the payoneer customer service, they always help me when i have a problem, solution always provided. Thank you Payoneer.
Easiest way to transfer funds to my bank with better conversion rates than the competition.
Their customer service is great too.
You cant even get your hard earned money because they wouldnt accept my valid IDs. Were in the pandemic and they wanted me to go out and apply for more IDs.
They remove features from your account without any prior notice or explanation. Support is extremely difficult to reach. Find another alternative
They have good solutions. They offer very useful ways in the digital world, I am very pleased. Thanks...
My payment service has been blocked without any reason
Please do it okPayoneer is absolutely world-class. Their service is 2nd
Problem 1
Payoneer will seek EVERY single paper you have... and papers on your relatives if possible. They ask me to provide my current address. I am from Ukraine and live here. Our Constitution clearly states, that we as citizens are not obliged to inform anyone about our movements and residence. Payoneer thinks otherwise. Right now Payoneer obliges me to provide them with utility bill with my name on it. If there is no name on it I need to provide them with rental agreement. If I live with my mom I need to prove that she is indeed my mom, so naturally they want her marriage sertificate where her second name is the same as mine. Does this start sound bull$#*! to you? Well it should. "This is our requirement to continue providing our services to you". Well, if I have a cable man at my flat he does not ask me for such papers but he still provides me with payed services. Or another good question: when will Payoneer require me to install web cameras in my bedroom to continue to provide me with services?
Problem 2
Everyone at this point knows how impossible is to contact Payoneer via help center. All you get is auto-bot replies which lead to nothing.
I am so happy that I use Payoneer and they are the best! My experience with them is incredible, they are always there to help us with any issues if we have and to say one and only word: They are Perfect!
Difficult to reach customer care. Also not easy to solve issues, which happen quite often. If you really have no other options, then can be considered.
Call Servive is great, other services are slow tho. I hope Email and chat Servive also gets better with time.
They have excellent customer service. Especially their customer care representatives. They answer on time.
Nice! Reply by paynoeeer! Good service
I feel good to see your service is not only proper but you understand the peoples problem.
Payoneer is absolutely world-class. Their service is 2nd to none.
I had a small technical issue on my side and it was dealt with very rapidly.
For over 5 years now, my family and I have used Payoneer with absolutely no issues.
Their security is advanced
Payoneer is one of the best sources of global payment they always willing to help and provide assistance, whishing my card arrive to start doing business again
An unacceptable delay
My money still pending for more than week.
I love working with you but if you make your processes faster that will be perfect
First of all I was very happy how quickly Payoneer picked up my call. Some companies I am on hold for hours but within 60 seconds a real representative picked up the phone. The customer service agent that dealt with me, Wendy, was very friendly and resolved my issue very quickly, efficiently and in a simple manner. After I hung up the phone within 60 seconds I had the email I needed. I wish all customer service agents and companies were like this!
No queue in their hotline. Agent spoke clearly and was clear about the procedure and process of my problem.
Again & Again failed. When i call payonner customer care then i got the solution.
Thank you payonner
I got really very good cooperation. The customer representative has always listened to my problem and solved it smoothly. Every session was tidy and the conversation was very clear. I'm very happy to use Payoneer. I wish them success.
Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members