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From the business
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Payoneer Reviews Summary
The company enjoys a generally positive reputation, particularly for its customer service, which is frequently described as responsive, knowledgeable, and supportive. Many customers appreciate the efficiency and clarity of the representatives, highlighting their commitment to resolving issues effectively. However, some reviews indicate frustrations with initial service experiences, particularly regarding account access and verification processes, which can lead to significant delays and dissatisfaction. Overall, while the company excels in providing a user-friendly platform and reliable support, there remains a need for improvement in training and consistency across all customer interactions to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Excellent telephone support, but will allow blocked cards to be charged sums below $20, no matter how frequent they may be.
One thing I can say about Payoneer is that they are always available to help customers, so I would say they are efficient.
Conversation was good, now wait for the next work. I'm very happy to talking with customer service. They're understood my problem about receiving Payoneer card. I hope that will be solve next working days. Again thank for good cooperation. Thank you
It was easy to connect to one of the Payoneer's representatives. She was very helpful. After a few questions, she was quick to identify the problem and resolve it. I am totally satisfied and prefer Payoneer as it is convenient.
It is a good payment service.
However, they need to improve on their customer support. They are slow in responding to issues raised by the clients. Money is sent to you, you wait for the standard waiting time. When that lapses they ask for some documents. You provide those and then have to wait days for verification of those. Then they ask for more...
The social media teams are the most unreliable.
I'm glad to enjoyed your services. I liked the way the customer care attendant communicated with me and he was very polite and active.
She is a very good person. She did an amazing job. So happy. She solves my problem. I am very happy with her service. Her conversation style is very beautiful. She solves my problem very quickly. Her behavior is wonderful
She is a very good person. She did an amazing job. So happy. She solves my problem. I am very happy with her service. Her conversation style is very beautiful. She solves my problem very quickly. Her behavior is wonderful
I recommended to use the service. Because it is the best service. I also get great service from customer representative. Thanks payoneer.
This is my third call with phone support these 10 last days, and my experience with them was just perfect, suport people are very clear, helpful and very polite, and they're helping me solve a difficult problem, thanks again Payoneer!
Payoneer is a good platform although I just don't understand why it takes a week to resolve my issue when it's just simply updating the info. Anyway, still good.
I liked the way the customer care attendant communicated with me and she was very polite and active.
Payoneer is the best in handling customers and ensuring that they receive their funds within a short span of time. I have benefited immensely from low-cost and faster fund transfer. I would recommend this company to anyone who wants to transfer or receive funds from different countries
I've had a pleasant attitude and Customer service was pretty helpful, professional and tries to help.
Very fast response and in call they solve my verification issue. As i submitted all the details earliar. Thanks Payoneer..
Very good service I enjoy and love to stay with them
I will get the card when it will be better but is relly terrible for me to get the card issue
I gave them cards info - let see but all are good service for tele phone
Been having issues with pending payment for the last 2 months. Not as promised and not as advertised. Delays with bank transfer and crediting is too much. Customer support people randomly disconnects chat. Customer support on phone seems not sure on what they're doing. No help at all. Money is still pending and no one can answer whym
Would recommend to freelancers and writers the support is friendly and courteous will definitely continue using Payoneer
Found it very easy to transact and also have the best and approachable customer service I ever know. More power payoneer!
Thank you very much for a great service. I activate my card within second. I wait last two month for add bank account option, Now this activate.
Called Payoneer Support and once I got to speak with Customer care everything was done quickly and professionally.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary,
Sorry to hear about you issue with receiving payments.
I can assure you that we are doing our best to provide the top-notch customer support for our customers.
Delays in bank transfers are uncommon and usually happen on holiday which is related to the banks operating hours.
Feel free to provide additional details if you'd like us to investigate you case further.
Thank you,
Payoneer Team