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Payoneer has a rating of 4.5 stars from 9,460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I called about my verification. The first agent/representative I talked to was Rocco. He said that I just need a clear photo of my SSS ID so I did. It wasn't accepted due to there's no Date of Birth on the ID. So, I resubmitted the SSS ID with my Tax Identification Number ID with my Date of Birth on it so they can cross reference it with the original ID (SSS) I submitted earlier.
I am just trying to get paid here, with all the COVID-19 that's going on, I am working from home and I am just trying to get paid. I hope you guys won't make it too hard for us to get paid through your platform.
Hope to hear from you guys soon. The last agent/representative I talked to was Melinda and she gave me this Reference Number: *******-XXXXXX. She did what she could for me & I appreciate that. But still, the issue is still pending resolution. I sure hope it gets resolved and that I get paid in the midst of this pandemic.
Thank you.
Date of experience: May 11, 2020
The service is good but they didn't resolve my essue. I have call several time but I can't use my card to associate it to my Airbnb account, I can't get payments from abril and it is still unresolved
Date of experience: July 9, 2019
I WANT TO THANK MR WILL FROM PAYONEER FOR GUIDING ME TO GET MY ROYALTIES- PAYMENT. I HOPE HIS KIND GUIDANCE WILL FINALLY LEAD TO AN ACTUAL PAYMENT DIRECTLY TO MY BANK ACCOUNT IN ISRAEL AS GIVEN TO PAYONEER,
IF I GET MY ROYALTIES I WILL AGAIN BE READY TO THANK PAYONEER IN ANY WAY I CAN! = CLAUDIO- ILAN JACOBI = *******@WALLA.COM
Date of experience: August 16, 2019
I'm a freelancer, I have a lot of client around the world, Payoneer is a good payment method and happy to transition in my business.
Date of experience: June 18, 2019
Payoneer is a right choice for our online payment system. They helping us a lot for smooth operations in terms of payments without any hassle.
Date of experience: August 22, 2019
Leadership, Communication, and Creativity/Innovation. Along with Customer Service, these Big 5 will round out your performance review template nicely.
Date of experience: May 17, 2018
The Customer Service never get back to you on requests or mails, I tried verifying my account, uploaded required documents but, didn't hear anything in return.
Date of experience: February 16, 2022
Me sorprendió gratamente que me respondieran rápido y bien, a diferencia de un tiempo atrás en el cual no me quisieron atender dado mi poco movimiento con la cuenta y me dijeron que destinaban ese tiempo a otros clientes más importantes. Bueno hoy me atendieron rápido y bien.
Date of experience: July 22, 2024
The associate was knowledgeable and willing to help! Great customer service! Greetings from Nicaragua!
Date of experience: May 12, 2024
"Payoneer Best" option for online Business
I am completely satisfied with Payoneer Services.
It's one of the best" plate form for online independent Freelancer's as well as other Businessmen's?
Date of experience: June 22, 2020
Very pleasant Agent.
Professional, Patient and very kind.
Date of experience: June 27, 2024
New payoneer update not good!
Lot of fees:(
Payoneer lost his costomer now
We love it before and now not:(
Payoneer lost Characteristics and Features after update :(
Date of experience: May 28, 2018
Your customer service is great I would give it an A
Date of experience: June 27, 2024
Still waiting for my payment request payoner add my account deactivated without a vital reason and I need my payment back after 6 weeks and even more than 6 weeks
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 4, 2020
Dear Milo,
Thank you for taking the time to share your experience with other customers. We apologize for the late response due to the high amount of inquiries that we are receiving,
We understand that you experienced difficulties trying to use your Payoneer account. This might happen due to various reasons, such as account review or payment review. If anything like that happens again, please don't hesitate to immediately contact our Customer Care agents through the Support Center. Our representatives will be happy to take care of your issue for you.
We hope that your concern was resolved successfully. If you still need our assistance on this or any other matter, please respond to the private message that we have sent you. We will be happy to look into it for you.
Stay well!
Best,
Anna from the Payoneer team
Costumer care and your service was vary good, i hope you all the best, i am thinking to connect my companies with your service also if your busniess fess is acceptable
Date of experience: June 8, 2018
I m very happy with the sevices of payonner... exchange rate is very seticfactory than other services... and also a very good support of the customer care representative... thanks to payoneer
Date of experience: April 27, 2020
That's was reall great Convention. I called for approved my photo government issu ID. She verifying my id and help me to approve. She is really excellen. Best of best
10/10
Date of experience: November 8, 2018
Why I cant add my local bank and paypal account in payoneer
Can I order payoneer master card again
I like payoneer account bcz wherever I can go I can use
But only I had problem my local band add issues in payneer account
My paypal issues
Date of experience: November 27, 2019
Dear Sudip,
Thank you for leave us a review.
You can add a bank account using the "Bank accounts" feature in your My Account. It should be fast and easy procedure, as well as the card. However, accordingly to your review, it seems that you have been facing some issues to complete these procedures and this requires us to take a closer look to your account. Doing that, we can understand the whole scenario and advise you properly.
We've tried to find your account but were unable. We would like to follow up with your case, so you are more then welcome to contact us via live chat, phone, or social media and provide us with your account details.
Best,
The Payoneer Team.
I need indian speaker Hindi languagee If am call to payoneer all time English speaker Pick up my call am not compertable in english so pls provide me Hindi Speaker when i call India hindi speaker pick up my call
Date of experience: November 19, 2018
I used my payoneer prepaid Master card at ATM in DBBL Daulatpur,
Khulna, bangladesh Branch. My withdraw amount USD around $13 dollar
And my Bangladesh currency taka amount 1000 TK. My question is my payoneer
Account balance $19.47 is available. When i used this address
ATM in DBBL Daulatpur, khulna, bangladesh Branch.
My payonner account balance is now $0.13 and i
Not get any withdraw from this ATM and cropped my
All payoneer account balance.
I send payoneer inquiry but they are not reply my email i wait more then 10 hours what is this. My inquiry id #**************
Date of experience: July 1, 2016
Hi Rakib, it seems that the funds were sent back to your Payoneer account today. Please have a look and feel free to message us in private if you still run into some issues with that,
Good service. Contacting customer service can be a pain sometimes, but they always resolve the issues.
Date of experience: April 13, 2024
I am a Professional Logo Designer. I have 2years experience in this section. Now i face a problem, why my payment pending? I want solve in this probelm. Thanks
Date of experience: March 12, 2019
I am in payoneer first time. I am beginner. So now time I don't have any experience. I wanted recieved money to my bank account in Mongolia, but it was not possible. Still i don't undestand why.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2021
Dear Bayarsaikhan,
Thank you very much for sharing your review. We appreciate you choosing Payoneer and will do our best to meet your highest expectations.
We understand that you would like to transfer the funds from your mass payout company right to your bank account in Mongolia.
Unfortunately, this service is not currently supported by your program, but we are working hard to enable this service in the future. We apologize for any inconvenience this issue may cause you. We can see that your Payoneer prepaid card has already been sent out to you. Please be advised that once you have received it, you will be able to access your funds with it. If you have any questions regarding your new card's functionality, please let us know.
We hope this helps. Thank you very much for choosing Payoneer.
Stay safe!
Best,
Anna from the Payoneer team
Excellent service i would like to thank you for the good explanation and help that i had from your employee and the protect you emprovid for the costumers
Date of experience: January 23, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Olasunkanmi!
Thank you very much for taking the time to leave a review. We are so sorry to hear that you have encountered a situation like this.
We will do our best to resolve this matter for you as soon as possible.
Please provide us your customer ID. This will help us check what exactly happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
We wish you a wonderful day
Shelly from the Payoneer team