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Payoneer has a rating of 4.5 stars from 9,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I really appreciate payoneer support. Very friendly politely and helpful response. My problem was instantly solved after contacted to support team.
Date of experience: August 6, 2018
Always a pleasant experience. Have a couple issues in the past and they were resolved quite quickly based on individual circumstance.
Date of experience: January 13, 2021
Today you have solved my huge problem about my card and money, thank u for your attention! I really appreciate it!
Date of experience: September 15, 2021
This is a super safe, reliable n convenient payment app to use for getting paid and making payment. I love payoneer
Date of experience: May 27, 2021
Amazing and very helpful. They are prompt at their service and always there to assist you every step of the way
Date of experience: July 31, 2018
Current response. I like it so much. Keep it up.
Payoneer can set many language for easy and better customer service.
Date of experience: July 30, 2018
I made transaction from my payoneer to another one. It was showing pending. I called them. Very polite and satisfactory conversation
Date of experience: February 24, 2020
Best representative
But sometimes it takes too much time to release payment since 3 months one of my payment is stuck
Date of experience: December 2, 2020
Excellent service. Very responsive and quick. I am satisfied with Payoneer. They are very fast in transferring amount to local banks.
Date of experience: February 1, 2019
Excellent, polite, very helpful, answered all my questions with accuracy and a desire to do a good job. Thanks once again.
Date of experience: August 15, 2018
Horrible company with very bad customer service. Be warned, they will stay with your money. Their fees are ridiculous as well.
Date of experience: October 31, 2019
Their services are great. I just wished they could help me activate my USD account so I can withdraw on it.
Date of experience: April 23, 2020
Using payoneer since last 3 years, excellent service and 5+ stars to customer support, will continue using them for my business
Date of experience: June 19, 2018
Swift response and good vibes though I could tell that the customer care rep isn't English she was fluent and welcoming
Date of experience: September 21, 2021
This is my first time using Payoneer for Amazon deposit account. It s very convenient, also, customer care is great :)
Date of experience: November 28, 2018
I am thrilled to write that the service I received today was excellent, leaving me a very happy customer. Thank you.
Date of experience: August 22, 2018
This is one of the best customer supports i have ever got. Great response keep it up. Thanks for best service
Date of experience: November 4, 2018
Their answers are very quickly, service is polite. If you have any problem, you can contact them anytime using e-mail, phones...
Date of experience: November 21, 2018
It's easy to use Payoneer, Using Payoneer is fast with low fee of service. Their customers services are good and polite
Date of experience: June 21, 2018
So glad that i decide to chose Payoneer. Great services and even better help center.
Keep up the great job
Cheers.
Date of experience: June 20, 2018
I am using payoneer card since 2012 and i never disappointed with them, all members of this company are cooperative. Thanks
Date of experience: May 29, 2018
I really like payoneer and it is customer service, happy that im working with this company, it makes your life easy
Date of experience: March 11, 2019
I have a really fantastic experience speaking with support. My problem was understood well and fixed in a minimum of time.
Date of experience: February 22, 2021
Some time call was disconnected but i got call back from payoneer and solve my problem in few hours thank you
Date of experience: October 29, 2020
Get to the bottom of issues quickly and are always pleasant. Efficient, speedy and polite what more can you ask for.
Date of experience: November 6, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Olivia,
We thank you for leaving an honest review about Payoneer.
We apologize, that you had a bad experience with our customer care service. It's completely understandable how annoyed you must be with trying to get a clear answer about your worries regarding any funds and fees.
We want to clarify with you, that Payoneer never holds your funds without reason. If you have received a payment, and is currently pending, usually clients would need to have submitted documentation. Each payment that comes into Payoneer, is subject to review by our payments team. If our payments team require verification, clients must provide them if they wish to have their funds processed to their account. Like any other financial institution, we must comply with US regulations. This means we have to follow strict guidelines. It is also worth to know that, once a clients submits a document, it does take 1 to 3 business days for our payments team to review.
When it comes to fees, we always welcome our clients call in, so we can discuss which fees are getting applied. If you leave an email, response time can be anywhere from 3 to 5 business days.
If you still need more clarification or assistance with your case, we will send out a private message.
We greatly appreciate your understanding, under the circumstances.
Rest assure, that your feedback will help us improve our customer care service.
Best
The Payoneer Team