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Payoneer has a rating of 4.5 stars from 9,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Great communication and patient enough to answer all my questions. I appreciate the support and hope it continuous like that.
Thanks
Date of experience: June 22, 2018
I have called the customer service of payoneer it was great and a gentleman was trying to help me thank you
Date of experience: June 12, 2018
As a freelancer, it's always important to receive our payments from clients on a timely manner. I would like to recommend payoneer for making money transfer convenient for both me and my client. Keep it up!
Date of experience: July 7, 2021
She is fast and helped quickly. Love to see her here. Best experience with becca wonderful girl. Highly recommend to others
Date of experience: June 19, 2018
My experience with Payoneer has been great. Its fast, the fees are friendly, and their customer is very helpful and understanding.
Date of experience: December 22, 2019
Sometimes is really difficult to connect the call but after that, customer support is excellent, very nice agents and good service
Date of experience: November 8, 2019
I have been using Payoneer as my funding solution as a freelancer for over 4 years. Customer service is top notch!
Date of experience: June 10, 2021
Payoneer has helped me and my family in times when no other bank wanted to. Payoneer was the solution for us.
Date of experience: June 15, 2018
Very polite and quick response customer service, but still have to wait to unblock my card for more than a week.
Date of experience: June 14, 2018
I would recommend it to everyone. Great service, excellent live chat experience, always available and helpful when I have a problem!
Date of experience: June 14, 2018
Payoneer is easy to use which helps me get my job done. Customer service is excellent! They were kind and knowledgeable.
Date of experience: September 11, 2018
My rep did a great at job. He has efficient, professional and got my issue resolved. Keep up the good work!
Date of experience: July 24, 2018
We think my problem will resolve soon
If you have any problem or question please do not hesitate to contact us.
Date of experience: November 13, 2019
I am very satisfied with the service and customer handling. He nicely understand my 0 level English. Thank you very much.
Date of experience: May 10, 2021
They are one of the only sources I can use to collect my legitimate funds from around the world. Thank you!
Date of experience: December 8, 2020
I had my account locked because of 1 year inactivity but the support solved my issue in 10 min, thank you
Date of experience: September 28, 2020
Very polite and professional staff, my request was taken care of timely and without any delays, i recommend Payoneer to everybody.
Date of experience: November 19, 2019
I'm really disappointed from the way they treated me! I wrote to them several times but no answer. Really bad experience
Date of experience: January 12, 2020
Easiest way to transfer funds to my bank with better conversion rates than the competition.
Their customer service is great too.
Date of experience: November 13, 2020
I Loved their understanding approach. All the time payoneer support center is serving us with dedication and care. Thank you payoneer.
Date of experience: November 19, 2019
Fair play to you, outstanding, very professional services. Accurate and proficient, well done! One of the best ever services... Congrats Payoneer
Date of experience: November 18, 2019
Efficient and always reply even though sometimes not on time but overall i am satisfied with their service and customer care.
Date of experience: July 5, 2019
The rep dealt with my issue hands on. She did everything to make sure I was satisfied before she hung up
Date of experience: March 17, 2020
I called the support because my card was blocked, they replied after a few minutes and solved the problem. Excellent service
Date of experience: June 22, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Elvi,
Thank you for leaving an honest review of our services. We apologize for the delay in response times from our support team. We understand you have been trying to communicate with them via email but have had no response from them. This is very frustrating for you, as you are trying to have your inquiries resolved. We want to let you know your case is being handled with the utmost priority.
We want you to know that our customer support center receives many inquiries via email daily. This is why we give our clients an estimated response time of 3 to 5 business days. We know this is not the fastest way to have a clients issues resolved, but rest assure it gets done. If the matter is of urgency, we need our clients to contact our support via chats or phones. The reason we say this is because this will ensure that your case gets handled with the highest priority. This also helps our clients understand what is going on and if this case needs to be transferred to another department. However, we understand not everyone can get access to a phone call, so we made sure that we have our social media channels open (Facebook and Twitter).
We will let our internal teams know of your feedback. This will help us provide a better customer experience for clients like yourself in the future.
Best,
The Payoneer Team.