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Payoneer has a rating of 4.5 stars from 9,455 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
With Payoneer, almost everything is given to you free of charge!
I have no words to describe the level of help they are providing for my business...
Date of experience: June 5, 2018
Customer Service is the best! Mica helped me very well and so do others! Payoneer is a great bank and I feel Everyone should be with them!
Date of experience: June 5, 2018
Excellent service very on point
Great experience while i was asking a lot of questions.
Jeff who assisted me was very Friendly and glad to help out..
Date of experience: August 1, 2018
I was given World Class Service when I called just now. The person was nice and Polite. He sounded happy to assist me with all my questions.
Date of experience: July 11, 2018
First of all, I am thankful for the amazing opportunity UpWork gave me to know Payoneer. If it wasn't for UpWork I would have never known about Payoneer and would have probably never had the amazing experiences I had with Payoneer while working as a freelancer. I love UpWork!: D
Well, Payoneer have given me freedom to receive my payments anywhere in the world using my freelance debit card, and have given the ability to trust them with my money.
Yes, I've had issues sometimes, a delay in a withdrawal, my account being limited for furhter verification before releasing a payment and so forth. These however, were measures they took to keep my account even safer and I am happy they happened. You get used to it and I got used the safety around my account. I totally recommend anyone and everyone to us their services. If you are serious about getting paid and being charged the smallest fees. I recommend it.
Today I am working with a project on http://www.iforumelite.com and try to update my blog when I can at beingled.com
Tip for consumers:
If you run into issues I recommend using their forums and asking for help! Their community forums are monitored by their staff and people that work on Payoneer and they can help you and guide you through any issues that you may have. You can visit them here: community.payoneer.com
Good luck everyone!
Date of experience: January 25, 2017
Nice to work with so far and the options available are very useful. The only thing that could be improved upon is the sales team response time.
Date of experience: March 13, 2019
The agent was very professional and helpful, she went above and beyond for me. This is the kind of customer service I would like from all provider.
Date of experience: June 14, 2018
I was trying to connect via help line message. But it was too late. In phone call they solved my problem within 5 minutes. It is great!
Date of experience: November 18, 2019
My experience has been good since I started using Payoneer in 2011. The payment does not delay. The issue of the master card is a fast process.
Date of experience: October 2, 2020
Payoneer does value their customers and are more than willing to assist with any problem. Very professional and courteous.
Date of experience: September 28, 2018
Very fast response and clean information. So far it was good communication and I am waiting for the outcome.
Date of experience: May 17, 2018
Although, waiting time is very long waiting for a representative the resolution to my concern was prompt and concise.
Date of experience: September 22, 2020
The back ground check was Good & Precise. My query was addressed fast and within a short time frame.
Date of experience: June 14, 2018
I like the system and call center support. Payoneer is a great system. Thank you guys for creating it.
Date of experience: June 14, 2018
They changed too much. They are very fast and solution focused. I am satisfied after my previous bad experiences.
Date of experience: February 13, 2018
2 years ago i decided to stop selling from amazon.com just because of payoneer's payment problems. I have been waiting for my money withdraw since 29th of January. First they wasted my time by forcing me to supply documents for the account that i will transfer my money which is none of their business since it is my money and i can transfer to anywhere in the world and after that now i can't see the money at my payoneer account and my withdraw account. They dont even reply my support ticket about this since 6 days!
Date of experience: June 20, 2016
Thank you Sebastian for your great help it was a good experience for solving my problem in few minutes
Date of experience: October 9, 2018
Great experience as always. They have been a great asset for me using their services to transfer funds easily
Date of experience: October 1, 2018
I received excellent service from your customer service rep that was valuable to me and actually resolved my issue.
Date of experience: October 1, 2018
My experience has been superb especially as Sam was speaking to me.He never made me feel I was careless.
Date of experience: February 5, 2021
As a Payoneer customer for 2 years, people should be warned about their support level:
A. Forget about phone calls, you will be in waiting line #2 for 1 hour until you give up.
B. If you create a support ticket, they will respond after 5 days. (IF they respond). Their response will be something like: we will contact you within 3 business days to request info you already provide.
C. If you contact them by twitter, they will just no respond after weeks saying. "we are sorry to hear that,..."
Id. F you manage to contact them by chat, the person will ask you questions that you would expect to solve the problem, but they will tell you: we will contact you again soon. Which is not true, I have a chat where they promise to contact me the same day, and of course they did not.
So be carefull, if you have troubles with Payoneer service (and you will), be ready to wait weeks for a solution.
The 3 bigeest issue I had:
1. Using the Payoneer card in ATMs (2 weeks contacting them to solve the issue and nothing). At the end the issue was solved because I got the email of one of their partnes and they had to push them to fix it, they even had the face to ask me money to send me a new card, however the card was fine, the problem was on their side, glad I didn't fall for that.
2. Locked out of my account (2 weeks trying to get a response from them until getting a solution). The best way I found to get a response was to reply to to their twitter posts (no even direct messages).
3. Trying to get info to enable Global Payment Service (4 days until I got a reply)
Date of experience: June 1, 2016
The Customer Service agent was very polite and She answered queries. I am so thankful for the positive response.
Date of experience: September 6, 2021
Payoneer is an excellent platform for paying freelances and others in India, and surrounding places. I highly recommend it.
Date of experience: October 15, 2018
I had the best customer service that's why I'm leaving the 5-star review.
It's great to work with you.
Date of experience: July 23, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
I am sorry to hear about your experience, and to hear your feedback. Please see my private message so I do my best to assist you.