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Payoneer has a rating of 4.5 stars from 9,455 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer support team makes every problem easy with a quick solution, even if the problem is on their side!
Date of experience: February 14, 2018
Still in working order but communicated very well about my situation and forwarded my information to the correct department.
Date of experience: May 22, 2018
My online transactions with international merchants have been made easy since i started using Payoneer. I love the platform
Date of experience: May 21, 2018
The rep was friendly, knowledgeable and quickly assisted me. I am very happy with the service provided. Excellent company.
Date of experience: August 9, 2018
I called customer support over the phone she was exceptional given me direct answers and she solved my problem
Date of experience: July 28, 2020
Banjo tried utmost best to resolve my issue and forwarded the matter to relevant departement for further resolution :)
Date of experience: February 8, 2021
Always a pleasure amazing support great platform simple to understand works hard everyday has a future in this space
Date of experience: April 29, 2021
I am using Payoneer now more than one year and very happy with the service and features they provide.
Date of experience: May 31, 2018
Very good people customer friendly
But sometimes its difficult to get all the requirements they wanted at the moment
Date of experience: August 18, 2021
It is great, Works very well. Best availability and reasonable fees. Easy to use every where and flexible. ++++++
Date of experience: June 6, 2018
Will always use your services, because you guys are the best choice.
Keep working on all the amazing improvements.
Date of experience: June 5, 2018
Payoneer has helped me recover my account their support is top notch and they are very responsive. Thanks payoneer
Date of experience: June 13, 2019
I was still waiting for my account verifying, i thought its a very fast service but i'm little disappointed.
Date of experience: December 2, 2019
Dear Prince S,
Thanks for your review. We are sorry to hear that you had issues with your account verification.
The document verification is done for compliance reasons because we must comply with the rules and regulations imposed by the US government, MasterCard and financial institutions. As such, we are required to provide information that is up to date and clearly visible. We have strict guidelines we must comply by. Once this information is submitted, our team deeply analyzes the information that is sent.
This process typically can take up to 5 business days once the documents are provided, so if the process has taken longer than this, and it seems that in your case, it did, we sincerely apologize. It is simply not acceptable and we need to do a better job overall with the approval process.
However, checking upon your account, we are happy to see that your document was approved and the account is ready to receive payments.
For live assistance and if you have any question, you can always contact our support via email, chat or by sending a message via our social media platforms by sending a private message on Facebook or Twitter. We do apologize for the inconvenience.
Best,
The Payoneer Team
Excellent Support.
Margot solve my problem very fast.
I'm very much satisfied.
Thank you to all the Payoneer family.
Date of experience: October 12, 2020
I am happy with the service delivered at Payoneer. Thanks Guys and keep up the good work! Amazing CSR.
Date of experience: May 29, 2018
I enjoy using payoneer each single day. Very effective so far. I can recommend it to friends anytime anywhere
Date of experience: June 4, 2018
They shut your account for no reason, u miss ur payments, shows no details of the transaction status etc
Date of experience: July 14, 2021
Dear Abdul,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed.
We hope for your kind understanding.
Best,
Anna from the Payoneer team
Most of the agents I talked to, including a manager were sarcastic and rude. Payoneer's processes are the worst.
Date of experience: February 14, 2020
Hello there,
We're sorry that you've had such an unpleasant experience using the Payoneer platform. While we are glad that your payment was approved and the issue you were having was resolved, we're disturbed to hear that you felt the support provided to you was sarcastic and rude. This is far from the standard of service that we have for our users. We'd like to you know that we are investigating your claims internally and will swiftly resolve this with our team members. We look forward to providing you with a service that is nothing but pleasant from here on out.
Best,
The Payoneer Team
Just switched my payment method to Payoneer from Paypal and I am happy with this. Thanks a lot Payoneer.
Date of experience: December 17, 2018
This customer service was very fast and quick. Great representative for the Payoneer company. I fully support this business.
Date of experience: December 17, 2018
I called today to resolve a issue. The operator was helpful and knowledgeable. I highly recommend using this service.
Date of experience: December 17, 2018
Good functionality very slow live chat support even for lost/stolen prepaid card. Have to fill 100 characters for review
Date of experience: June 6, 2018
My experience with payoneer.is amazing they are the best fast and effective services. I am always pleased and happy!
Date of experience: April 22, 2020
Every time I need help, they always go above and beyond. Very professional, yet upbeat. I would highly recommend!
Date of experience: December 24, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Omogbehin,
I am so glad to hear that our customer support was able to help you regain access to your account. We are committed to providing the best customer experience that we can. Thank you for your support!
Best,
The Payoneer Team