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Payoneer has a rating of 4.5 stars from 9,453 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Very easy to use and trustworthy so far. Good notifications system and great customer support. Extremely prompt too.
Date of experience: February 18, 2020
My speaking the Payoneer customer center was nice and I understood him well. His service was satisfactory. Thanks!
Date of experience: August 11, 2021
The platform is good for freelancers although you need to have your verification documents ready to avoid delays
Date of experience: July 30, 2021
A good experience in the first one month, no issue, quick problems resolving with the phone call option
Date of experience: April 6, 2021
Customer Rep made me felt as a valued customer, which is of great importance for any business success...
Date of experience: March 17, 2020
My problem got solved within minutes. Amazingly professional and wonderful experience.
The representative was co cooperative and polite
Date of experience: November 23, 2020
The Payoneer customer agent was very cooperative and humble. She listened to me carefully and solved my problem.
Date of experience: October 13, 2021
After having noticed something wrong with my account and chat with the Payoneer Customer Care Survey, I was really satisfied the way they care about me. Very GOOD
Date of experience: May 22, 2018
Contacted the company via email to sort a payment cancellation that was not informed beforehand. Email team took a very long time to reply (due to the holidays, not completely their fault) and then suggested a solution. However, they neglected to inform that the solution was not free, and in fact, was a whopping USD15 (withdrawal was initially USD75).
By the time I found out it was too late and the cash had been transferred. Took to Twitter to warn fellow international users and was contacted by Payoneer's social team. Issue was resolved in less than a week; in contrast, the email team took almost 3 weeks to even get to the point of suggesting the initial solution.
Things were resolved over a weekend. Kudos to the social team for stepping up their game and resolving my enquiries. I was very happy with their service and their candor.
To the email team, please relook your policies and your tone of voice. The last few emails I received when I disputed the charge were condescending and borderline insulting. Your actions and defensiveness when a user challenges you does NOT bode well for your company.
Date of experience: January 27, 2017
Dealing with Payoneer for me has a WOW Experience, not only does this company offer what I needed, but also it's capacity goes beyond the realms of what I originally needed.
Date of experience: June 4, 2020
Excellent comapany having Very Friendly Agents They resolve issue within few Mins the charge very low Fee Just $30/ 1 YEAR (which is Amazing)
Send funds payoneer to payoneer is FREE
Date of experience: August 2, 2019
Very dissapointed. Used it with airhelp as it was "free" and no commission charged. All in all they use most unfavorable exchange rates and paid almost same with fee and exchange rate...
Date of experience: August 2, 2016
We already knew that Payoneer's support took a very long time to respond to our questions even before applying for an account but after our account was activated, our biggest client tried to make a payment which was rejected for no apparent reason. We contacted Payoneer as soon as our client notified us and also submitted the appropriate documents so that our issue could be resolved as soon as possible.
We also informed them that it's a matter of urgency.
It's been five days since we submitted our initial ticket and no one has replied yet. We sent yet another message today but to no avail.
UPDATE
=======
This matter has not been resolved. After many messages back and forth (with the usual wait times) nothing happened: the payment was just refused by Payoneer.
In fact, another customer of ours tried to send us a payment and this was refused also. Payoneer will just not disclose the grounds for the refusal. They just justify their actions by referring us to s. 20 of their terms and conditions which lists activities that Payoneer will not accept. However, the payment was not under one of the prohibited categories!
How Payoneer can tell whether a payment falls under those activities in the first place when they don't even have access to the invoice, is beyond me.
Also, (quite conveniently) s. 20 of their terms and conditions contains a clause that enables Payoneer to refuse acceptance of a payment for any (arbitrary) reason NOT listed under s. 20!
The last straw was when yet another payment was refused by a customer whose previous payment had been accepted by Payoneer without any problem!
Needless to say that this has made us look really bad to our customers, apart from the problem of not being able to receive the payments themselves.
Anyone who is considering to use Payoneer as a payments service must know that the terms and conditions that appear on their site when you are not registered/logged in are DIFFERENT from those that you see when you are logged in! For eg. The prohibited activities list is under s. 20 if you are logged in, but it is in s. 18 if you are not!
So, we're done with Payoneer. We can't trust them with our money or our reputation, it was just a huge waste of time.
Date of experience: December 7, 2018
Using Payoneer since 2011 and their service is awesome. I can use debit master card and global payment service over the world with multiple currency.
Date of experience: May 7, 2020
It was good service, the one I talked to about my issue is helpful and kind, she know how to help people and very patient.
Date of experience: November 26, 2019
I love how they works. Very great service and wonderful support team. Always got very professional help. Thanks a lot and keep up good work!
Date of experience: June 14, 2018
I'm waiting for my issue to be resolved but the agent is reactive and good service quality. Hope to get response as soon as possible.
Date of experience: October 3, 2018
It was pretty good experience.The customer service person is not only able to understand my query but she also helped me to resolve it quickly.
Date of experience: March 3, 2020
I was having issues with my government issue ID and the agent did a great job assisting me with all that she could. Great service.
Date of experience: November 16, 2018
Live chat experience is not good, because a lot of options prevent from catching the real issue. You need to improve your live chat mechanism
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 28, 2021
Excellent good job keep doing that awesome job next time if I have an issue I would not hesitate to give you guys a call
Date of experience: August 17, 2021
I have been using a Payoneer card since 2018. And their services are very much good. The best part of their services is customer service.
Date of experience: September 14, 2021
Payoneer gave me lots of headache, but the customer service is really polite but until now i still cant transfer the money to my gcash.
Tip for consumers:
Its hard to use this app..im really disappointed now because 3 times i received money then transfer to my gcash and was easy (success).but now makes me so much headache,
Products used:
Cosmetics
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 13, 2021
Agent was very polite and helpfully, despite I was talking in English not so well, but she understood me and did her job like professional
Date of experience: March 3, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Aamir,
Thank you for taking the time to share your review. It will help us improve our services for all our customers, since we take our customers' satisfaction seriously.
We regret to hear that you had a frustrating experience trying to reach our live chat representatives. Due to the situation in the world these days, we are dealing with an increased number of inquiries, which unfortunately may lead to longer wait. We appreciate our customers' understanding on this matter. And of course, we are doing our best to shorten wait times, as we strive to provide you and all our customers with top quality customer service.
We are constantly working on improving our workflow and deeply appreciate your feedback. Thank you for helping us grow!
Best,
Anna from the Payoneer team