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Payoneer has a rating of 4.5 stars from 9,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I have been using Payoneer since 2010, and I have ordered three cards using their services during those years, until today and I never even got any promos from them for being one of their loyal customers!
I am very disappointed about it. Payoneer only gives promos to users who are new in their platform.
But at the end of the day. I still can't resist myself using their Payoneer card. It does make my life easier when getting payments from my clients. I only wish they still value their old customers like me.
Date of experience: May 18, 2018
It is good service. Payoneer is very nice. I like the bank. Using the app you can:
Instantly check all your currency and card balances, and track all account transactions
Easily share receiving account details with clients to get paid via bank transfer
Receive notifications about key financial transactions, special offers, and other account activity
Access your info quickly and securely with fingerprint sign-in
Refer friends to Payoneer and earn rewards
We speak your language! The Payoneer mobile app is available in over 20 languages.
Date of experience: April 5, 2020
If someone accidentally submitted the wrong document for the address verification, it is impossible to change it within next 3 business days. Only after receiving rejection, it is possible re-submit the new document.
Additionally it is not clearly described the problem after rejection. Only common rejection response is provided.
Date of experience: May 14, 2024
I called with a login issue and it was solved promptly
Date of experience: August 19, 2024
I simple words, payoneer's Customer Service is just like a $#*!. Payoneer is good service if you need any help you will be $#*!ed by these unprofessional agents of Payoneer. I can't help out properly which major drawback of this company.
If you are going for Payoneer than must consider it, I have worst experience with this Headache, Now feeling batter after closing my account
Tip for consumers:
if you want complete Headache for you in case if you have any help by customer service than must go for it, otherwise find something instead of Payooner
Products used:
next no more Payoneer
Date of experience: October 14, 2019
I lost my money, don't lose yours! My card was cancelled for some reason, and now all the money that was on the account disappear! Thousands of Euros!
Their customer service is literally unreachable for weeks I tried! Trying to initiate a chat, I am the 100+ in the line, you think I am kidding? This is the actual text pasted from their chat service: "You are currently number 114 in the queue. You should be connected to an agent in about 01:11:31(mm: ss). The average amount of time a customer has to wait is 01:11:31.
Thank you for your patience!"
And if that's not enough, EVERY time the chat is being dismissed and disconnected from their side. I lost my money, don't lose yours!
Date of experience: July 7, 2020
I am new to payoneer and my experience has been disappointing. I wanted to edit my name arrangement, but support didn't reply, I was not given any receiving accounts, Global Payment Service was not functioning. Sent several tickets, but it gets closed and no response. Live chat cancels chats before 1 minute.
Products used:
Online payment service
Date of experience: June 7, 2022
Hi Yesimi!
Thank you very much for sharing your review. We are sorry to hear you have
Encountered difficulties trying to reach us.
We understand that you would like Global Payment Service to be enabled on your Payoneer account. Please rest assured we will do our best to help.
We have sent you an email regarding your matter, please feel free to respond to it if you need further assistance.
We appreciate your feedback and sincerely apologize for the inconvenience.
We wish you a lovely day!
Shelly from the Payoneer team
Last July I had some serious issues with payoneer. I began calling every day as they had thousands of dollars of mine... they resolved the issue however after many reviews and probably 3 weeks of my making international calls I put 2 stars because I am hopeful. Please I implore with you Payoneer to not make me go through this again. I will as last time post on all of my social media (******* followers) I did this last time and I worked. This time please take your opportunity to make things right an
Tip for consumers:
It takes a lot to get a response from Payoneer ...I am hoping this time I won't have to wait as long as beforen
Products used:
Payroll services
Date of experience: June 14, 2022
Hi Sabrina!
Thank you very much for sharing your review. We are sorry to hear about your experience. We will do our best to help.
Please be advised that your case was already transferred to the relevant department on high priority. They will get back to you with further information via email very shortly.
We are doing our best to resolve this matter for you as soon as possible and we apologize for any inconvenience this may have caused.
We wish you a lovely day!
Shelly from the Payoneer team
My location is Nigeria in Africa but Payoneer has provided services for me like someone in USA. I love what payoneer is doing. They have made payment services like ABCD... Keep it up. Thank you to all your team and the initiator of this services.
Date of experience: October 3, 2019
I will check that my issue is resolved or not. The other day my transaction was cancelled due to review
Date of experience: July 12, 2024
In Bangladesh, we face a lot of problems with payment gateways, Payoneer is a name of relief for us here. Payoneer has been providing extra ordinary services from starting. I have been using Payoneer for last 6 years and I am a happy client of them. Most of the cases, where there is no other option for me to make payment, Payoneer saves me. Its flexible, easy to use and user friendly. I believe, Payoneer will keep providing the best service as always in future.
Date of experience: February 5, 2017
A bunch of crooks with awful customer service. They can block any of the transactions you make for no reason, place them on hold on it and keep using your money for free for weeks. Customer support lied to me as if the retailer is holding my money, but I have an official reply from the retailer ensuring me that my money has never reached them in the first place. Getting my money back is becoming a full-time job...
Tip for consumers:
Unprofessional and slow customer service
Products used:
Payoneer card
Date of experience: January 31, 2021
Dear Kateryna,
Thank you for taking the time to leave the review. We understand that you are unhappy with our security procedures. We are very sorry to hear it.
Not only we operate in compliance with international financial business regulations, but also genuinely care about the safety of our customers' funds. This is why we equip our system with all the modern security features that are required by law and that help us ensure safety of our customers' accounts.
Please be advised that as Payoneer is dedicated to protecting our customers and their funds, we cannot disable 3D secure feature on your account. We sincerely apologize for the inconveniences this has caused. If you have further questions about the functionality of your account, please don't hesitate to contact us through our Support Center.
We hope for your kind understanding.
Best,
Anna from the Payoneer Team
I was assisted by the wonderful customer service at Payoneer and have received a way to take charge of my monetary transactions both locally and internationally. This helps me out so much as a freelancer with the handling and transfer of my funds wherever it is in the world.
Thanks Payoneer!
Date of experience: May 31, 2019
Payoneer has been a blessing for me. I love their service overall. It's convenient, reliable, and user-friendly. Whether it's receiving payments or making transactions, Payoneer has made it easy and hassle-free. I highly recommend it to anyone looking for a trusted financial service provider.
Date of experience: April 30, 2024
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍😁
Date of experience: October 31, 2024
I'd say it's one of the best experiences with Payment platforms - the only thing I'd update is UX/UI for both web and mobile versions.
Date of experience: August 9, 2024
The company's features include multi-currency accounts, prepaid Mastercard debit cards, and integration with various online marketplaces and platforms. Overall, Payoneer serves as a valuable tool for those engaged in global commerce, helping them overcome barriers associated with traditional banking systems and currency exchange.
Date of experience: April 5, 2024
Like I had issues with opening the account but your payoneer customer service help us guys a lot, like in every situation they helped us a lot, So me with my team heartfully thank every payoneer customer representative who helped me in this situation
Thanks
Date of experience: June 7, 2024
My account is blocked customer service helped me to unblock I have provided all the info they need.
Thanks,
Aman
Date of experience: July 26, 2024
I work as a professional online English, Spanish and Japanese teacher and I couldn't have been a successful as I am without Payoneer. It is by far the best paying service out there. On top of that they provide you a card which is incredibly useful to manage your payments and use your money wisely. The service is 100% reliable, legal and I've never had problems with it.
Date of experience: April 15, 2024
Good service from the representative, I appreciate his assistance in helping me restore my account. The phone number which was on the account is no longer in use and unfortunately I forgot what it was, seeing that I've been a customer since 2016
Date of experience: October 10, 2019
Una gran herramienta para emprendedores. La utilizo para mis transacciones.
Date of experience: October 30, 2024
I had an old account but I didn't use it very often. Then I had to get some payments so I could pay for university but as soon as I got a large amount from a relative, Payoneer locked my account. They asked for level 2, level 3 verification (again) which I sent and completed. Then I got an email my account has been disabled (blocked) and contact them. Been over 1 year, still waiting...
After that I can neither log in, nor get my money out!
Tip for consumers:
Find better alternatives. Do some research on them, read all the bad reviews and make your own mind
Products used:
Used their money transfer (payoneer to payoneer) and getting money ( i am a freelancer so got money via fiverr and upwork as well) and a bank transfer
Date of experience: January 26, 2023
Restored access to my account. Thank you very much! Restored access to my account. Thank you very much!
Date of experience: July 25, 2024
Very much) Very very very very very much! Restored access to my acc successfully
Date of experience: July 25, 2024
It was a tough situation to get a charge to clear and they provided a one-time pass until I could get the system on my side updated. Of course that was after clearing all the security information, but it was extremely helpful
Date of experience: April 24, 2024
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Khushboo H.,
Thank you for bringing this to our attention, we are sorry to hear about your bad experience with our Support team and I can assure you that this is not the service level we are striving to provide.
We value your feedback and we will continue to improve our staff to provide you with a better experience, but also please note that as a regulated company there are procedures and standard times that we must follow to continue to provide our service a as cross-boarder payment solution.
If you change your mind in the future, let us know and we'll be happy to help.
We apologize if any inconvenience was caused to you
Best,
The Payoneer Team