Payoneer has a rating of 4.5 stars from 9,493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Payoneer is a very secure and helpful. To be paid internationally, Payoneer made it really very easy. Local bank transfers are so fast and accurate. I simply love their service. I would recommend to every one working online and getting paid by some other. Try this out you would really enjoy.
Date of experience: December 24, 2018
First time using this Payoneer service and I received great customer service and support on two occasions today without having to wait a long period of time to get my account issue resolved quickly. Keep up the good work ladies and gentlemen Payoneer great stuff.
Date of experience: May 26, 2020
Overall, not so good experience. The only reason I am using their services is because my employer is paying me through them. Customer service is nowhere near professional, fees are high and not constant, always have some excuses for their negligence... The moment I change the employer I am leaving them if they do not level up their services...
Date of experience: April 12, 2024
Professional Customer Support. Easy accessible and very experience.
Date of experience: August 16, 2024
Just starting out with payoneer so i will stay neutral for now. Not to many shipping offers and Fees seem a bit discouraging but they say you get what you pay for so lets see if the service is worth it...
Date of experience: December 20, 2018
Payoneer was able to improve customer service experience significantly in the last few months. Unlike many other payment companies, they don't place you on hold forever and it takes seconds for live representative to answer your call. And representatives like Stanislav actually know what they do and respond with actions, not general phrases. Very impressed. Keep up good work, Payoneer!
Date of experience: December 24, 2018
I've been using Payoneer for 3 years now. The system functions without a glitch! The services they offer are comparable and possibly better and cheaper than most of those in "normal" banks. Another important thing to mention is their professional and kind customer care service!
Date of experience: October 10, 2018
Been receiving my payments within 2 days just as promised. There customer care representatives are also polite & helpful. Payoneer is the first company that I have had its customer representative call me back after I ran short of airtime during our conversation.
Date of experience: August 27, 2019
It was an outstanding experience, although still waiting for a new account.
I will definitely recommend this platform to my friends and brothers in U. S and Canada as well as other parts of the Globe.
Date of experience: May 23, 2018
Noticing that Payoneer reps are replying to reviews posted here, I'm adding my voice too. After eight or so months of using Payoneer with few issues, my payment has now been delayed for far too long, with customer service reps contradicting each other and one being incredibly rude. I am still waiting for funds I financially depend on. I sincerely hope that my payment will be approved soon, but I am already actively looking for other payment methods for subsequent payments. Anything, even Western Union, sounds like a better option at the moment. Western Union may charge a lot, more even than Payoneer which itself has rather unpleasant fees, but at least they do not hold your money hostage.
Date of experience: August 2, 2016
I would very much recommend Payoneer for online payments which I use on a regular basis. Quick, reliable and very professional. Their customer service is excellent; polite, friendly but also very competent. Not something one can say about other payment providers unfortunately!
Date of experience: June 14, 2018
There is a simple problem. They haven't solved it for 6 months. Customer service was not interested. I have wrote (via e-mails and live chats) the problem at least 7-8 times. My advice to everyone is definitely stay away.
Date of experience: May 21, 2021
Dear Ramazan,
Thank you very much for taking the time to share your experience with other customers. We have checked it for you, and we are glad to see that your issue has been resolved. We also understand that you had to wait for it to be handled and apologize for that.
Lately we have been receiving an increased number of inquiries, which unfortunately has led to longer wait times. We genuinely appreciate our customers' understanding in this regard. And of course, we are working hard to shorten wait times even for the most complex issues.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing that. We genuinely appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
Fantastic Customer Service! Very helpful with having my issue resolved. I will not hesitate to recommend. Keep up the fantastic work; I would have a 10 star if that was possible.
Thanks again, greatly appreciate.
Date of experience: February 21, 2019
Fair, no hidden fees, connecting most countries around the world, where others don't, partnerships with many popular platforms and more.
Just make sure you follow their rules. I find some of their rules /restrictions a bit extreme, on the other hand I think they do it because they are mostly oriented to entrepreneurship field?
Date of experience: June 26, 2018
Excellent experience of understanding. Payoneer was an great application for payment receiving. But this time i am little bit confusing why you you asking about the additional information with holding are payments otherwise its good. Thank you
Date of experience: May 28, 2018
Really was a good company until recently. Trying to get your hard earned dime by all means. Standard load is refreshed after the two days making that a total 4 days waiting for money. Very annoying tricks and tendencies just to rob 2.5 dollars? Seriously?
Date of experience: January 25, 2015
I was pretty hesitant because of the negative reviews found here. But by following their instructions regarding deposit types (direct banking transaction versus wiring, etc.), this has been a fantastic find for me. I was paying almost 10-20% to receive UK payments through a third party service as a freelancer. With Payoneer's relatively low conversion/withdrawal fee I am keeping much more of my gross. I have been using Payoneer for several months without a hitch.
I do not understand all of the users that say they cannot withdraw their funds? I have had absolutely no issues, literally it takes one step? I almost wonder if some of the reviews are competitor? Of course it can take 3-5 business days to receive funds from Payoneer, maybe they are expecting immediate transfers?
Date of experience: September 29, 2017
I'm using payoneer from more then 3 years, still no issue, there call center also excellent as well as response is quite good when i want to ask anything. They understand and listen customer carefully and suggest perfect solutions. Also after collaboration with jazz cash in pakistan it got more easy for me to withdraw.
Date of experience: October 29, 2020
I've been using Payoneer for over a year now. Everything has been 95% seamless. When I did have minor issues and called them, the issued were always addressed and sorted. Good customer service. Great company!
Date of experience: May 22, 2018
I've never had bad experiences with them. Payoneer works every time. Payments are not processed on non-business days, which is a bummer for me, but everything else including the customer service is very polite and helpful.
Thanks!
Date of experience: May 4, 2020
Payoneer is good service but nowadays the behaviour with their clients is very harsh in they are closing accounts without any warning and notification so please don't do that notify us through mail or message if you do something wrong thank you
Date of experience: July 24, 2019
Payoneer is offering best service as compare to others.
I am using payoneer for almost 4 Years. They secure my money, and update me if any issue comes.
Representative are very polite and guide you properly.
Date of experience: October 15, 2018
Payoneer was working fine for small sums but today when I tried to buy an amount of hardware it removed the $2,000 from the card without paying the Merchant. We're still trying to figure out what happened. Where is my money?
Date of experience: October 11, 2018
Met a guy named Owen, who made my day with his precise answers. He even showed me a couple things regarding different currencies that I had no clue you could do. Real professionalism from his and Payoneer side.
Date of experience: June 20, 2018
My experience with Payoneer customer help center was really amazing. Just hope they can make the chat option available for my region though, so I don't have to always make high tariff calls from my end.
In all, you can be sure of getting a VIP treatment, no matter how trivial or complicated your issue may be.
Date of experience: January 2, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Ana, I am sorry to learn about your experience. I'd be happy to help out, please see my private message.