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Payoneer has a rating of 4.5 stars from 9,451 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I appreciate your help and all the information you provided to me. You were a positive energy. Keep up the good work & take something for your flu!
Date of experience: September 19, 2018
This call I just had with Jean was amazing. Quick, resolved my issues and went out of her way to help out. I loved the attention and professionalism.
Date of experience: March 12, 2020
You need to wait for ages to chat with an agent, slow service, actions raken without reason
Like blocking a card, holding a payment and etc
Date of experience: September 30, 2019
I have so problems on receiving debit cards and had some issue on expired curds. All things handled by payoneer. So lot of thanks to payonner.
Date of experience: May 23, 2018
BEST BANKING SERVICE EVER FOR FREELANCERS Who want to get money from their clients and abroad companies,
It's very fast, smooth and reliable.
Payonner the Best!
Date of experience: September 3, 2020
It was really drawn out at first attempting to get my identity verified and it finally went thru after a couple tries. Now I can link my clients, and resources to starting managing that MONEY MONEY.
Date of experience: July 15, 2020
The best online bank and most reliable and acceptable
Date of experience: June 14, 2024
Great service, professional agent. Understand my question and solve problem well. Really happy for prompt service.
Date of experience: November 22, 2019
Fast and reliable service, many options available, also very helpful customer service, I would definitely recommend.
Date of experience: June 14, 2018
Great customer care, payments received on time. Very convenient. Im very happy with the service provided
Date of experience: October 11, 2018
The service made an embarrassing situation easier to handle. The representative was very professional and caring.
Date of experience: October 14, 2018
Matthew was very friendly and helpful also quick with handling the situation and rather charming. :)
Date of experience: June 5, 2018
Very professional and customer friendly. Handle problems very efficiently. Great Support Team with highly skilled professionals.
Date of experience: May 22, 2018
Excellent customer care! My problem was solved promptly and the support was friendly. Thank you payoneer
Date of experience: June 4, 2018
Great service, the customer service is very helpful and fastest on response, thanks payoneer, I appreciate.
Date of experience: August 2, 2018
Very fast service for receiving money from any clients. Especially helpful for freelancers around the globe.
Date of experience: June 4, 2018
I've had a pleasant attitude and Customer service was pretty helpful, professional and tries to help.
Date of experience: December 22, 2020
Very convenient and professional service, excellent customer service as well i enjoy to work with them.
Date of experience: October 14, 2020
Great, but some services can be added some purchase with email receiving money from individuals easier.
Date of experience: August 18, 2021
Excellent! Service. Accuracy and Active listening. I really appreciated the way the agent approached my Situation.
Date of experience: December 31, 2018
Payoneer is providing great service worldwide. Hopefully, we'll get more features in the future from Payoneer.
Date of experience: August 19, 2021
Excellent service from Reps... Payoneer is on point. I definitely will recommend Payoneer to others. Thanks
Date of experience: October 3, 2019
Thanks for everything. Quick response and high-quality service provider in the worldwide. I like to service.
Date of experience: February 3, 2019
Pleasing, so far best services, and sweet. Rate - 100/100 with my issues...
Appreciated their services. :)
Date of experience: June 20, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Muhammad S.
Thank you providing an honest review of our services.
We would like to apologize for the long waiting times of our customer support chats. We understand how frustrating it can be when an action is taken on your account and you want it fixed, but no one is available. Our support chat is one of our popular forms of communication between clients and representatives. Due to this, clients are subject to long waiting times, especially during our peak hours. At the current state we are working hard to improve customer handling times. Feedback such as yours can be a big help.
Please be advised, that we do not just take action without reason. Your account is handled by several departments, such as the payments team and accounts team. All who work hand in hand to provide a safe and secure way for you to access your funds or services. If there is a trigger in which there might be a blocking of a card, it is usually for your own safety. We want to make sure your funds are safe and no one else is getting access to them. In cases like these, you will be notified via email as to what has happened and how to proceed. This is especially true for any pending payments. Each payment is subject to a review by our payments team. They have to follow a strict guideline in order process any funds to your account. This can lead to clients being requested to provide further information or documentation to approve such payments. In emergencies, we suggest clients to contact us via phones, as it's the fastest way for a response.
If your case is still ongoing, please send us a private message explaining your situation. We will see what can be done on your behalf.
Thank you for leaving an honest review, and rest assured this will go directly to our teams as feedback.
We hope that in the future we can earn a better rating from you.
Best,
The Payoneer Team