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Payoneer has a rating of 4.5 stars from 9,448 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I appreciate your services. I've been facing problem about payment but, after call, my problem has been solved.
Thank you very much
Date of experience: July 6, 2020
Good service but i think it should more improve. Because it's took a lot of time for a transaction. Should be faster
Date of experience: July 5, 2021
Card replacement of stolen card was ware quick and staff was very polite. They have good authorization process. Didn't liked charge fee.
Date of experience: March 16, 2021
My experience was amazing. They are doing great job. They helped us in every field of questions. I always get my answer.
Date of experience: October 18, 2021
I attempted to pay a vendor who requested I use Payoneer. I'd never heard of them, so I signed up and started the process. After submitting payment, my CC was charged, but the payee did not receive the funds. Payoneer indicated "pending" on the transaction. After two days, I received an email with a request for picture of my drivers' license (front and back). Normally, I immediately abort such requests due to privacy concerns. But, being in a bind to complete the purchase, I reluctantly submitted the information.
Two days later, I see that the full amount has been refunded to my credit card. Obviously they did not complete the transaction and pay the payee.
I immediately went to the Payoneer portal to log in to find out what happened. I was greeted with "Your account has been blocked... Contact us". Fuming, I click on the link to get me their phone number. I was blocked from seeing that unless I was logged in. A real catch-22.
Fortunately the payee had their number and gave it to me. Upon calling them, I reached an agent who, through the most broken English I've ever heard, explains that I had violated their terms and conditions and my account was blocked. He could not tell me what terms or conditions were violated, but that the account was permanently blocked and there was no appeal. I asked to speak with his supervisor. No such thing. He kept repeating the same boilerplate reply. I finally hung up in frustration.
My real issue is that they must have know that I violated their T&C's BEFORE they requested my very personal information (photo, birthday, home address, DL number, etc). I was stupid for providing that. Still, they asked for it knowing they weren't going to approve the transaction. And now, I have no access to that data to deleted it. I feel violated.
They didn't even have the decency to send me any notification that the transaction was voided, or that the account was blocked.
Products used:
Trying to pay someone using their system
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 27, 2023
I've been studying in RMIT University for 1 year and my major is International business, therefore become a seller on amazon as a new and also essential experience for me from now and the future.
Date of experience: February 23, 2020
They are really doing a good job. I just waited a little bit but when i got the support member. He talked with me very politely and i got my solution
Date of experience: May 22, 2018
1-2 days for the money to clear and be available in payoneer then 3-5 days to move it to your bank. That means a week to get paid. PayPal is instant.
Date of experience: August 28, 2018
Very good online payment service quick payments no disputes of any kind very excellent customer care service
Date of experience: August 18, 2019
I'm mostly satisfied with the service from Payoneer,
I recommend to other people as a great work Payoneer is providing.
Date of experience: April 30, 2020
WORST CUSTOMER SERVICE EVER AND WORST SYSTEM TOO! THEY PUT YOUR MONEY ON HOLD FOREVER! JUST STICK WITH PAYPAL'S SKYROCKET HIGH FEES AT LEAST YOU GET YOUR MONEY IN MINUTES!
Date of experience: August 5, 2020
All new here
Tried to get canada numbers on the global payment
I hope all went well
Please try to help this is a big change with ebay
Date of experience: June 29, 2021
Im satisfied and happy to know about my payoneer ok. Thanks for helping me to resolve my problem about this.
Date of experience: May 18, 2021
Great communication i hope you solve my problem
I am waiting for you
I must be need your help please
Date of experience: August 30, 2019
He resolve the issue well, he was patient and understanding.
Date of experience: June 10, 2024
I wrote you many times. I did not receive the payment. It is cancelled. Where is my money? You have my money and I can't even reach you
Tip for consumers:
Scam
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2021
Dear Mehmet,
We apologize for the late response. We regret to hear that your payment was canceled.
Please note that Payoneer operates in accordance with international financial business regulations. That is why our system is set to automatically review payments from time to time. Usually when a payment is canceled. It means that it doesn't comply with the Terms and Conditions of our service.
If the payment got cancelled, the funds will return to the sender's bank account within 5-10 business days for the funds to appear on the sender's bank account. For more precise timeframe, please kindly contact the bank.
We hope for your kind understanding. Your feedback is very important for us. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We deeply appreciate your feedback that helps us grow!
Best,
Anna from the Payoneer team
Very happy with your staff. I am very pleased to work with you guys. I wish you a very good day and all the best for you and your company
Date of experience: September 5, 2019
Amazing AS WELL, very well done Payoneer team! Always assist me with the special care. They always solved my issues in few minutes
Date of experience: May 28, 2018
I made a payment back in March of this year(2020) to my cable company via a bank online portal(this was not the first time making payment like this) Now in May the cable company is going to give me a call that I owe them for March payment to which I respond I don't owe them because I made payment via the online portal. (Now you must know that the accounting department of the cable company does not update their books until they really 'have to", before this march incident, they also claimed I didn't pay sometime last year, when I informed of the method I used, they called the accounting department and it was confirmed that yes I paid. So now they are saying that the accounting department is saying they did not receive any payment fro the online portal in my name. I took the statement over to the company and showed them the transaction that was made and the authorization code, etc. They took a picture of it and forwarded it to the bank. Now, the thing is the bank is claiming that they never did receive this payment that I am claiming. Obviously, I contacted customer service of Payoneer. I spoke to someone and she informed me that it shows that it was debited to my card and the company should have received it, but since I am saying that the company stated they did not receive it nor the bank, she will forward my query to another department and they are to get in contact with me in 3 business days. Guess what 3 business days has passed and still no response from them. If the bank is claiming that they did not receive no transaction on the said date, then where did my money go? I need to find out! This is so frustrating!
Date of experience: January 20, 2017
I'm sorry to hear about your frustration, and I'm happy to help out and hopefully improve your experience with us. Please see my PM.
Top class response and good service. Only 4 mins on the phone and the sales person was very good.it was very helpful to talk to the operator
Date of experience: September 19, 2019
One of the greatest CS, very professional, very helpful
Your agents helped me a lot and dix my problems
Date of experience: February 7, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Yolanda,
Thank you so much for sharing your review. We understand that you enjoy using Payoneer and we are happy to hear it.
At Payoneer we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. If you feel like there's something we should improve, please feel free to respond to this message with more details and a reference number. We would be happy to look into it for you.
If this is not the case and you are happy with our services, please kindly consider adjusting your review's rating. That would mean a lot to us.
We truly appreciate your feedback that helps us grow!
Best,
Kiara from the Payoneer team