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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 87.9%
Positive
583
Neutral
31
Negative
49
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1 reviews

232
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How would you rate Payoneer?

Reviews (9,445)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1813) customer care (732) customer support (475) bank account (294) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user abdelmoutalebr
Malaysia
1 review
0 helpful votes
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September 19th, 2018
Verified purchase

I had some security issues with my account and they were more than responsive when i reached out to them by email and by phone.

Date of experience: September 17, 2018

Thumbnail of user alfredor24
Netherlands
1 review
0 helpful votes
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September 6th, 2018
Verified purchase

I enjoy working with Payoneer and I would recommend their service to other people. At this moment, I have nothing but good experiences with them.

Date of experience: September 3, 2018

Thumbnail of user sundass
Pakistan
1 review
0 helpful votes
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May 18th, 2018
Verified purchase

Very helpful and friendly i feel very good to get assist from her it was a pleasure to talk with her she is the best

Date of experience: May 16, 2018

Thumbnail of user dianam449
Ecuador
1 review
0 helpful votes
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April 7th, 2020
Verified purchase

Carlos was very friendly and was able to help me with my inquiry. I hope my bank's customer service was this good! Thanks again :)

Date of experience: April 7, 2020

Thumbnail of user dadae2
Nigeria
2 reviews
1 helpful vote
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November 17th, 2019
Verified purchase

Payoneer service is second to non interns of delivery and prompt and efficient service. They know their job and no payment company can beat them

Date of experience: November 14, 2019

Thumbnail of user rakeshb14
India
1 review
0 helpful votes
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June 22nd, 2020
Verified purchase

So I joined payoneer a few days back. It is ease to function and use. I am having a great experience till date with payoneer.

Date of experience: June 22, 2020

Thumbnail of user allans84
Kenya
1 review
0 helpful votes
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July 5th, 2019

Good service. I would recommend it to anyone out there. They should just reduce the time it takes to resolves to at least 24 hours

Date of experience: July 3, 2019

Thumbnail of user rahimh5
Bangladesh
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

I am pleased about the services Payoneer provides. The representatives are helpful and polite to survey my problem and try to give a quick solution.

Date of experience: April 5, 2021

Thumbnail of user saraht592
Jamaica
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

Moved from PayPal to Payoneer and can now get my money transferred to my account immediately and was also have a debit card. Excellent service

Date of experience: October 1, 2020

Thumbnail of user weerayat
Thailand
1 review
0 helpful votes
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October 5th, 2021
Verified purchase

Good service and fast to reply email, Thank you for support me, when i have some question and call me back to give more information.

Date of experience: October 5, 2021

Thumbnail of user karenb1172
Philippines
1 review
0 helpful votes
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November 27th, 2019
Verified purchase

Very good customer service! Keep it up! ;) The customer service agent was very quick and my concerns were answered in no time! ;) God speed! ;)

Date of experience: November 24, 2019

Thumbnail of user shyronm
Nicaragua
1 review
0 helpful votes
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October 12th, 2018
Verified purchase

Well i think you shuold give us the option to transfer money from our natinal bank to this account so we cn pay for the card shipping.

Date of experience: October 8, 2018

Thumbnail of user faszim
Israel
1 review
0 helpful votes
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February 7th, 2019
Verified purchase

I hope one day the most compenies in the world will learn from Payoneer costumer service, great customer services!

Date of experience: February 4, 2019

Thumbnail of user asiah3
California
1 review
0 helpful votes
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June 17th, 2018
Verified purchase

Fay did a great job with assisting me with my technical issue.
Check out this song by Cherrie

https://youtu.be/WD5v3OY5I4U

Date of experience: June 15, 2018

Thumbnail of user elainea56
Florida
1 review
0 helpful votes
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February 16th, 2019
Verified purchase

I receive a new car cause my old one will expire next month. I had to call 3 times so they could tell my the reason I could not activate my card

Date of experience: February 12, 2019

Thumbnail of user lindam2551
Pakistan
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

My Issue is resolved in 5 Min Love Support, But here is one thing to upgrade that only active user call you, no one other call your support to get instant help,

Date of experience: February 1, 2021

Thumbnail of user farhana73
Thailand
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Best and easy Payment solution for cross-border Payments.

Date of experience: June 7, 2024

Thumbnail of user lubnan4
Pakistan
1 review
0 helpful votes
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September 21st, 2020
Verified purchase

Hi, everyone out there, I am freelancers for not less than 2 years have international clients and usually work outside Fiverr charging my client through Payoneer. The experience that I am passing through right now is so depressing, I have worked for the client for four consecutive months on monthly payments which he did on Payoneer(not once but monthly), eventually I have to take a break which client disagrees and refuse to give break and refunded all his payment through this time which Payoneer has simply deducted from my account. I am upset and continuously writing and calling Payoneer customer care. Having no idea if my case would be successful or not I have provided evidences and proofs to the Payoneer chargeback department of all the services provided according to the client's directions. I must say that if Payoneer is going to file their decision agaist me, there should be proof from the client of unsatisfactory services provided from any freelancer working for these clients In 'First World Countaries" from "Third World Contaries".

Date of experience: September 21, 2020

Thumbnail of user abdalhadyj
Saudi Arabia
1 review
0 helpful votes
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November 10th, 2020

I am very happy that this service is available, finally i have a US bank account, i can now do most of the businesses:)

Thanks

Date of experience: November 9, 2020

Thumbnail of user doreend26
Pennsylvania
3 reviews
3 helpful votes
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September 15th, 2018
Verified purchase

I applied for Payoneer and everything has run smoothly. They have great customer service and I highly recommend this company.

Date of experience: September 13, 2018

Thumbnail of user princen16
Nigeria
1 review
0 helpful votes
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September 1st, 2021
Verified purchase

It's been a great time with payoneer.

I deeply appreciate your concern for your customer.

It's heartwarming.

Thanks so much.

Date of experience: September 1, 2021

Thumbnail of user sebastianv10
Nicaragua
1 review
0 helpful votes
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September 23rd, 2018
Verified purchase

I was impressed of how easy help was provided, even though I did not use Payoneer for a long time...

Date of experience: September 20, 2018

Thumbnail of user arpans2
India
1 review
0 helpful votes
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June 17th, 2018
Verified purchase

Very nice service and ready to assist. English ascent was very good but a little difficult for me to understand.

Date of experience: June 15, 2018

Thumbnail of user amans45
India
1 review
0 helpful votes
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October 15th, 2019

My payoneer account is not full featured but payoneer customer care support help me to solve my problem.
Thank you

Date of experience: October 14, 2019

Thumbnail of user usmanb4
Pakistan
1 review
0 helpful votes
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October 3rd, 2018
Verified purchase

Treated me with best of her abilities and knowledge. The way of creating conversation with their customers is really impressive.

Date of experience: October 1, 2018

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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