Payoneer

This company has an awful software set up which won't recognize my banking information but won't tell me where they think there is a problem. There is no email response to my emails and the queue for live chat is a complete joke. Must be everyone else stepping in line trying to squeeze their money out of them too. If I could give them zero stars I would. They are completely lacking in any form of customer service.

As a Nigerian who lived in Ukraine, I come from an unfortunate background of 'unreliable' nations. For more than 3 years, Payoneer has helped removed the headache of receiving payment for my services.

The company's customer care representatives will always address your concerns adequately. In case the query requires response from other departments, they make quick inquiries. Most importantly, Payoneer will never charge you unfair card maintenance fees, especially when it has not arrived yet. I case these fees are applied, they will refund with immediate effect upon request. Highly recommend Payoneer services

This service is lame as hell. I applied for their debit card in February and now it's May and I still haven't received it. They support is just automated messages which solve no issue. Their per year charges are more than what some people make online.

Looks *******@Payoneer is cheating with fees. I had "Immediate Load" option turned on since 2014 (don't really know why). In 2017 this option disappeared from UI completely (no "Disable" button etc.). Transactions stated just "Fee". Support admitted there's an error in their system and said they refund for only the period starting from when I contacted them. And here's the most intriguing thing below. They turned off "Immediate Load" option for my account and now transactions will take 2 days to be cleared. But my friend who issued Payoneer card after 2017 and doesn't have "Immediate Load" option usually receives money on card in 1-2 hour. Ridiculous.

Payoneer Service is really good specially in my country Pakistan. But rules are a bit tough to follow. My one payment is under review since 2 weeks. Hopefully i will get through soon as i have called customer care today.

Worst communication ever. I have tried messaging, emailing and phone calls for a week now, my problem is STILL not being addressed. Worst customer service ever. Use PayPal instead, at least they reply...

I don't know what I would do without Payoneer. This is literally the only way to receive money online from my country. Received a lot of money up until now, and never encountered any problems. This is definitely a life-changing service, it improved a lot of lives for sure. I'm really angry at people complaining about Payoneer, please don't listen to them. Yes, they don't respond to customer e-mails often, but you have other options like live chat and phone call.

As a freelancer for over 1 year, this is the best overseas payment option in Kenya because of easy access to my dollars and superb customer care. Called them about a delayed transfer and an issue with my card. The resolution was so quick.

Charged "Annual Account Fee" of $29.95 roughly just for not having transaction of $2000 within a year! How ridiculous! You're cutting away $3 from each transaction, wasn't that enough! You're robbing away hard earning money of lower-middle class freelancers of fiverr in absence of competitors. Everything will be remembered & justice will be done one day.

The most ridiculous part is you announced the new rule 1-2 months ago, but charging fees now without reaching end of year!

My account was blocked and no explanation was given. When trying to log int, the message "please contact us" appears. I have sent Payoneer 3 messages, and they all said they would get back to me in 2 business days. That didn't happened.

Part of my salary is received via Payoneer, and it's outrageous that a company can do this, give no reason for it, and then don't reply to someone that uses their service.

Payoneer has enabled thousands of freelancers like me to start accepting payments.
I have been looking into payment solutions in my region ( Middle East & Africa) and Payoneer was the perfect solution.
Payoneer has set the bar high even with their customer service. I would love to call out obvious companies here, but let me know if you need more feedback. This is just my way of saying thank you.

I just wait 2min in voice line, then they feedback me. They are really helpful service fast.
I was not receiving a number of payments, but my ID had to have an updated verification and also my address.

Overall, I waited a little. However, happy with the "solid Security".

Able to reach through call but concerned about no support Center in India. The contact page is not responsive enough which is showing a pop up window and not letting to take phone number or initiating live chat.

The account opening procedure was swift and i had no issues. However, after reading reviews of some old users of Payoneer i figured its usual that they take longer to approve payments. I finally got through to talk to a customer service representative and my fear of completely losing my money ended. I do recommend Payoneer as a service for businesses but only if you can fulfil your customers order on time keeping in mind each payment will be delayed for a week.

I'm very grateful to have Payoneer as an option to receive my funds. As getting a US bank account is very difficult for persons who are not residents of the USA. It makes doing online business very easy and efficient. However, their customer service is sometimes lacking. This is the only issue I have with them. Otherwise they would get 5/5 stars.

It would be great if you make your review shorter. It always takes 2 days for every inquiry. And request all the requirements needed at the time of sign up, not in the middle of transactions or payment as it makes delays on the transaction.
But I can say that customer service is accommodating and willing to answer.

I had never been disappointed by payoneer. I always get the payment on time, except only once this time my withdrawal is late. I called a customer support whom was very polite and good listener. They will reach me out in one business day to fix out my problem.

Good experience. The person was very polite and listened my query very consciously, and helped me through out the call, one thing you guys have to improve that is security questions asking method, this should be sort out by an electronic mail system apart from it everything was fine.

I started working with payoneer making the requests from my freelance works payments but one day a client sent me a payment and it was market processed; 3 days later payoneer changes the payment status to denied... i asked why and until today there are no answers. Instead My privileges were removed from my account so now i could not make payments request. I am waiting for an explanation of who is interested in customer care in that company...

Easy to open an account and the service from customer care is appreciable due to a lot of freedom in decision making given to them. Email does takes 24 hours to reply but phoning and chats acts promptly towards issue when one gets attended.

My phone call got disconnected so was unable to get suggestion from the concerned person. It has been more than a month old issue not yet resolved. Lastly I am only interested in getting my account closed so that I can re-open it back.

Can not supply their regulators details - for 'Security Reasons!' How ridiculous! I received a payment on Monday morning - which was held for review, we were told 48 hours. After submitting all docs they requested we were told docs were verified successfully payment will be released. When we went to check there was a fresh set of docs they required so off course payment not released. We submitted those yesterday and now we are told another 2 days before they release. Asked Sharla for the name and contact details of their regulators which they refused to give for 'security reasons' Time of release has moved from 2 days to 'we will notify you as soon as it is resolved' in the last 5 mins! I run a small business and I am losing probably the biggest client I have ever signed because I can not perform on my contract with them.