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Payoneer has a rating of 4.5 stars from 9,442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
They were really helpful. I was little bit worried that i didn't receive my card. I ordered other one.
Date of experience: May 24, 2018
Service as such is not bad, support sucks in general - this coming from someone that know what support is...
Date of experience: September 18, 2020
Very fast phone support and very friendly. I am very happy. Instant solve my problem. Give me good answers.
Date of experience: November 12, 2018
Support was smooth. Just provide the right infos and you will get correct results. Polite, professional, and effective support.
Date of experience: January 20, 2021
I received very courteous and satisfactory service. I did not have to wait long in line to be served.
Date of experience: September 5, 2019
Very good experience. Its nice service. I am very happy to see this services.
Bundle of Thanks to Payoneer.
Date of experience: October 31, 2018
Am still waiting on my account approval so I can start experiencing payoneer like other please approved my account..
Date of experience: September 21, 2020
I received good and appropriate responses to my question. The service provider was interactive and effective in service provision.
Date of experience: November 8, 2019
Excellent customer support. The agent stayed with me and updated me throughout the call until my issue was resolved.
Date of experience: December 27, 2019
I am very pleased to deal with payoneer because they are very professional in handling and dealing with issues
Date of experience: September 6, 2018
Payoneer service is very good and they I'll speak with everyone very nice way.
I'm very excited about them...
Date of experience: November 12, 2019
Giving me a hard time to verify a simple address they make that too complicated for customers like me
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2021
Always pleasure to talk with the Payoneer support team. I am really happy with Payoneer. Thank you so much!
Date of experience: December 15, 2020
I order for a card at Dec 11 2020 but Card Approval Department is not approved my card. Looks like they are not seeing all case. Why they are there?
Date of experience: March 9, 2021
Excellent service i really appreciate and thankful to provide such a great service. The customer really wants solve problems
Date of experience: December 10, 2020
Payoneer is the best payment method. You can receive payment with no delay. More than that, It is reliable.
Date of experience: February 19, 2020
They are very good, and the customer care is really helpful, the money transfer very fast to my account
Date of experience: May 13, 2020
I did not receive my card as scheduled and my issue was taken care of very conveniently and quickly.
Date of experience: March 19, 2020
Very professional in handling my situation and giving me more options with what i can do with my account
Date of experience: April 14, 2020
Payoneer is better than other site and the customer services is excellent. Hope payoneer will doing more good ahead.
Date of experience: November 23, 2020
I had to cancel my payoneer card and needed to use my account without payoneer MasterCard. Customer care solved it in 10 minutes. (at CALL US)
Date of experience: November 2, 2020
The service is very excellent when i asked for assistance that my ATM PIN Code was forgotten. Thank you very much
Date of experience: September 5, 2018
I am completely satisfied with their service. They're so friendly and helpful to solve customers problems. I wish their bright future and success.
Date of experience: January 24, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear camary,
Thank you for taking the time to share your review, we appreciate that. It will help us improve our services for all of our customers, since we take our customers' satisfaction seriously.
We understand that you are unhappy with our verification process. We are genuinely sorry to hear it. Please note that Payoneer is a strictly regulated entity and operate in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
Please note that according to the international financial business regulations our verification department can only accept certain kinds of documents as a proof of residence. Please kindly provide us one of the following documents:
- a copy of a recent utility bill
- a copy of a recent bank statement with your name and address on it
- a residence permit card,
- a rental agreement.
If you need further assistance with your account verification, we would be happy to help. Please let us know your customer ID so that we could look further into it and see what can be done to help.
Stay safe!
Best,
Anna from the Payoneer team