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Payoneer has a rating of 4.5 stars from 9,442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Unless you call multiple times and get someone who actually wants to help you, you won't get your issues resolved. You need more people like Sophie.
Date of experience: November 8, 2019
Please take action faster as possible as soon.
I have issue that not solve.
I need a new us bank account so please help me to solve this issue
Date of experience: September 17, 2018
Polite and answered questions related to additional information required to complete requested transaction
Date of experience: July 7, 2020
I had a problem that I thought needed fixing like my account needed to be verified. But it was for a card which was cancelled as per my request.
Date of experience: July 8, 2021
Polite but was on hold a long time. Did provide the information I needed and did not have to wait long to speak to an agent
Date of experience: December 12, 2018
The customer service provided a clear view of my query. The customer rep was patient and polite. My answers were dealt with at a professional level.
Date of experience: February 14, 2019
All issues were resolved quickly, fully and professionally! All recommendations for international business!
Date of experience: December 3, 2020
Easy to talk to, helped me in every way. Very fast at answering the phone, overall made it easy for me to understand so I thank you for that.
Date of experience: November 1, 2018
I inquired about a pending payment that was under review and the payment was released within an hour of the call. Keep up the Good Work!
Date of experience: September 20, 2018
Very nice, I call for about my nid cause of my payment was pending she solved it very helpfully. I don't have words to describe it
Date of experience: September 24, 2020
I would like to receive an email step by step how to fill up all the required information and papers that I will need to su
Date of experience: September 18, 2018
I am happy with the customer care assistance will be more happy after getting the account approval.
Actually 5 days have past i didn't get approval
Date of experience: November 25, 2019
Payoneer service helps me to build my business and make my life happier. I have used it since it launched and very satisfied about the service.
Date of experience: June 16, 2018
Really appreciate the gentleman executing outstanding service today. Very informative & very polite.
Date of experience: June 14, 2018
They are always nice and helpful and very caring. I could not ask for more. When they answer your questions, they always make sure you understand
Date of experience: June 7, 2018
Clear and simple. Transparent expenses. Worldwide usable. Professional and patient agents. Highly recommended.
Date of experience: June 12, 2018
I have been using Payoneer for more than a year and everything has been awesome, I love the app, the website and my clients are happy using it too
Date of experience: June 7, 2018
I was really a great experience. I got solution of my problem. Call got disconnected and they called me back (really liked it). Many many Thanks
Date of experience: June 27, 2019
I got a message that said something and you guys took a different action blocking my funds...
Why? I have been with you guys for more than a year
Date of experience: July 16, 2018
Thanks for the quick respond customer care give, customer care is the only hope we the payoneer customers rely on, kindly keep your good work up
Date of experience: August 18, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Jin,
Thank you for leaving an honest review of our customer care service.
We understand how frustrating it is to not have your issue solved after multiple calls. Our customer care representatives are all well informed about our services and what authorities they have. There are cases where incidents have to be transferred to other departments in order to continue with the request of the client. Once the requested information gets reviewed, then it is most likely transferred back to our customer care department to have the issue solved. So the next time the clients call, they can proceed in finalizing the steps to solve the client's request. We are happy that one of our representatives was able to solve this issue for you, but please understand that any request does go through other departments so things can get accurately solved in a timely manner.
However, thank you for pointing this out. We will send this review to our internal teams so they can provide better assistance in the future.
Best,
The Payoneer Team.