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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.2%
Positive
583
Neutral
29
Negative
49
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How would you rate Payoneer?

Reviews (9,442)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1813) customer care (732) customer support (475) bank account (294) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user asadr7
Virginia
1 review
0 helpful votes
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October 12th, 2020
Verified purchase

I have very good and smooth experience using Payoneer.
I will recommend to my friends to have it for cloud money.

Date of experience: October 12, 2020

Thumbnail of user zeeshans14
Pakistan
1 review
0 helpful votes
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April 16th, 2021
Verified purchase

I'm using this and I am very happy. Even my clients are also very happy. It solves my payment receiving issues.

Date of experience: April 16, 2021

Thumbnail of user ricardoe31
Jamaica
1 review
0 helpful votes
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July 15th, 2020
Verified purchase

Very very very excellent service I look forwards to always have my small concerns brought to light by the payoneer team..

Date of experience: July 15, 2020

Thumbnail of user simoneg22
Jamaica
1 review
0 helpful votes
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July 29th, 2018
Verified purchase

The agent that I dealt with was very helpful and professional. She ensured that I was assisted in a timely manner.

Date of experience: July 26, 2018

Thumbnail of user bethg79
Georgia
1 review
0 helpful votes
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July 25th, 2018
Verified purchase

All questions were answered and I was reassured everything would be handled she was patient and also kind... Leah was great.

Date of experience: July 23, 2018

Thumbnail of user remoner1
Jamaica
1 review
0 helpful votes
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August 17th, 2018
Verified purchase

I have just started out with payoneer and its the best i love it i recommend that everyone should use it

Date of experience: August 15, 2018

Thumbnail of user sheikha9
Bangladesh
1 review
0 helpful votes
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January 11th, 2019
Verified purchase

The customer care lady was very helpful and understood my question quickly and gave me the answer I was looking for.

Date of experience: January 9, 2019

Thumbnail of user hristinat1
MK
1 review
0 helpful votes
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October 15th, 2020
Verified purchase

The customer service girls were very helpful. My issue regarding the verification of my documents was solved very fast and accurate.

Date of experience: October 15, 2020

Thumbnail of user avim9
Israel
1 review
0 helpful votes
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August 8th, 2018
Verified purchase

Great service!
The service I received was kind and quick!
I answered my question

You help me a lot.
Thank you

Date of experience: August 6, 2018

Thumbnail of user mohammedj18
India
1 review
0 helpful votes
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December 22nd, 2019
Verified purchase

I like the service, Good response and he call back when the connection disconnected. He resolved the issue with least time.

Date of experience: December 19, 2019

Thumbnail of user brendae128
Kenya
1 review
0 helpful votes
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December 21st, 2019
Verified purchase

I lost my card and the support representative response was prompt and very helpful. The transfer rates are very affordable too.

Date of experience: December 18, 2019

Thumbnail of user carlenea2
Jamaica
1 review
0 helpful votes
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October 13th, 2018
Verified purchase

The agent was efficient in communicating the different products that Payoneer offered and was able to solve my problem in question.

Date of experience: October 10, 2018

Thumbnail of user timothyt91
California
1 review
0 helpful votes
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October 4th, 2018
Verified purchase

Very Polite, and knowledgeable. I was lost on many questions, and was walked right through the processes i had not finished

Date of experience: October 2, 2018

Thumbnail of user ulrickp
Belize
1 review
0 helpful votes
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May 11th, 2020
Verified purchase

Quick and easy I'm glad it didn't take that long to get to customer service and that my question was answered.

Date of experience: May 11, 2020

Thumbnail of user unaizan1
Pakistan
1 review
0 helpful votes
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November 4th, 2020

Overall the service is really great in all aspects.
Their customer support service is also very cooperative I'm very much satisfied.

Date of experience: November 4, 2020

Thumbnail of user keanue1
South Africa
1 review
0 helpful votes
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March 14th, 2021
Verified purchase

Zoe helped me to find a solution to my problem with getting my account details to be 'renew and set up

Date of experience: March 14, 2021

Thumbnail of user dalalk
Timor-Leste
1 review
0 helpful votes
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October 4th, 2021
Verified purchase

So far, so good. I am happy with the mobile app and general treatment. Easy and clear yet not so fast.

Date of experience: October 4, 2021

Thumbnail of user bishalk2
Nepal
1 review
0 helpful votes
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January 10th, 2020
Verified purchase

I call them, for some help and their response is very good. I love their response and they real help me to get out from my problem.

Date of experience: January 7, 2020

Thumbnail of user julieannd7
Philippines
1 review
0 helpful votes
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October 5th, 2021
Verified purchase

The representative is very helpful. And really extend the help that I needed. She even ask me if there is anything I wanna ask her. Very friendly.

Date of experience: October 5, 2021

Thumbnail of user faizaf2
Algeria
1 review
0 helpful votes
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June 8th, 2020
Verified purchase

I have provided all the information correct but when I try to log in to my account it comes to me a message that my account blocked

Date of experience: June 8, 2020

Thumbnail of user tharinir
Sri Lanka
1 review
0 helpful votes
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March 6th, 2020
Verified purchase

By the way i add to account numbers first one is hotel owners and other one is his wife's account
It is too difficult to verify accounts

Date of experience: March 6, 2020

Thumbnail of user stacyanng
Jamaica
1 review
0 helpful votes
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April 6th, 2021
Verified purchase

The agent was great but due to me having to wait a few days to see the result I don't say the issue was resolve as yet.

Date of experience: April 6, 2021

Thumbnail of user julias313
Ukraine
1 review
0 helpful votes
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March 12th, 2020
Verified purchase

As my Payoneer card expired so I called customer support to order a new one. And they solved my issue immediately and shipped me a new card.

Date of experience: March 12, 2020

Thumbnail of user margaritag12
MK
1 review
0 helpful votes
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May 19th, 2018
Verified purchase

I Love Payoneer. I am using it for almost three years now, and I am fully in love. Great services, great customer support, no errors or bugs!

Date of experience: May 17, 2018

Thumbnail of user normar51
Virginia
1 review
0 helpful votes
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June 8th, 2018
Verified purchase

The chat was very useful and quick, I highly recommend to use the chat instead of the mails, since I never receive a reply from the company

Date of experience: June 6, 2018

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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