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Payoneer has a rating of 4.5 stars from 9,442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
So patient and easy to talk to. I really appreciate you're service and help. I would definitely recommend these services to my colleagues.
Date of experience: January 15, 2019
Payoneer is a life saver and their customer service is A1. Dealing with Payoneer has made business easier and receiving payment a breeze
Date of experience: October 27, 2020
Excellent service. They were quick and quick to solve my problem. I recommend Payoneer to everyone...
Date of experience: August 2, 2019
Payoneer makes easier way to transact globally, especially for business world.
Thanks to payoneer professional managment
Date of experience: November 8, 2018
I have called to approve my account. She holds my call and talked with me and take all the information.
I hope I will get my account to be approved.
Date of experience: January 31, 2019
Great service! The Representative knew the answers to my questions and clearly communicated them to me!
Date of experience: December 5, 2018
My card was expired and my account was not in use, so I call customer support and in minutes the resolve the issue sending a new card to my address.
Date of experience: November 11, 2019
Love the services but bit disappointed as you guys are not offering the website integration services
Date of experience: October 3, 2018
Resolve the transaction delayed issues, dont let the your'e client's down with this issues. Thank you
Date of experience: September 22, 2019
Payoneer, online transactions at its best! FInds the best solutions for you. Works for me everytime.
Date of experience: March 9, 2020
Services was excellent and your representative was very nice. I appreciate your quick response.
Thank you
Date of experience: July 9, 2019
Customers Service on phone is very good and Agents very polite and respectful.
Understanding your issue
Date of experience: June 22, 2020
Great customer service. I recommend calling the automated service will drive you nuts. Thank you guys.
Date of experience: August 16, 2018
He hear my questions carefully. He was very cooperative and helpful. His response time was excellent
Date of experience: August 21, 2020
Truly kind, knowledgeable and effective customer care over phone. Really appreciate the care and quality service.
Date of experience: August 17, 2021
Payoneer is great because of their services / customer care. But their ATM booth services ain't good.
Date of experience: November 4, 2020
Great attention to detail. Very cooperative and understood all concerns and issues and gave solutions promptly!
Date of experience: February 3, 2021
I received what I asked, thank you! Every time I call I solve all my issues! The team is willing to help me every time!
Date of experience: December 13, 2018
The service was good as the agent has a sound knowledge for tackle the problem. She took 3 to 4 minute to solve the problem.
Date of experience: November 23, 2020
I thought It's very difficult to communicate with the support. But it's very easy to contact with them. They are very serious for every issue.
Date of experience: October 29, 2018
After accessing my Global payment service
I will be highly experienced on Payoneer
Please access My Global Payment service through my account Customer id: *******
Date of experience: September 30, 2020
Though the chat support took forever to answer and i never was able to use this portal, the phone support was surprisingly fast and efficient.
Date of experience: July 13, 2020
Yes i finally talk to you and it was good and you all are very friendly, so i hope it will be all right now.
Date of experience: March 20, 2020
I want you to block my card for me and I will to have a new one please if to get a new card please I need you to help me with my list card.
Date of experience: May 24, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Melvin,
We thank you for leaving an honest review of our services.
We understand how frustrating it is when payments that you work hard for, are being delayed. It really is not fair on your behalf. However, please be advised that whenever there is a payment coming into Payoneer, we must comply with strict guidelines in order to process such payments. Each payment is subject to a review by our payments department. In such cases, there are certain requirements a client must fulfill. Although this process can generally take 3 to 5 business days, it can vary depending on how constant the communication is with the client. Clients are usually asked to submit documents via email or through their online account. From the day the client submits these documents and gets transferred to the relevant department, is when the timeframe takes place. We strongly suggest clients to communicate with us via phones or chats, in order make this process go by quicker.
We acknowledge that our response time via email, is not a best as it could be. We are working hard to fix this and feedback such as this, can help us improve for better quality assistance.
We hope that in the future we can earn a better rating from you.
Best,
The Payoneer Team