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Payoneer has a rating of 4.5 stars from 9,442 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
The best
The agent is so kind and very helpful. The best customer service I've experienced.
Thanks you so much
Date of experience: July 31, 2018
My experience was great. The agent was very knowledgeable and courteous. The agent took my problem to be their own.
Date of experience: August 27, 2018
It was excellent in assisting me in my question. The agent resolve my issued that my address verification was incorrect.
Date of experience: August 24, 2020
My Payment was Pending, she solves my problem and she tells me after 7 times we will deposit my payment
Date of experience: April 29, 2020
Payoneer is best for freelancers but Payoneer not approve my account still. Its been 7 days. Please approve my account.
Date of experience: July 20, 2020
Customer-centric and great communication. I am satisfied and will definitely recommend anytime and everytime.
Date of experience: January 25, 2021
I always problem in pending payment, my payment or salary is delayed because the approval department in payoneer always delayed.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 29, 2021
Best account service i have come across and one of the best customer support and service I really recommend Payoneer.
Date of experience: September 19, 2021
Payoneer has the best customer service by far! Always helpful, always professional and always solve the issue.
Date of experience: October 14, 2019
It was so easy to communicate, she was so polite and understanding also She gave all the information needed and it was very helpful
Date of experience: September 20, 2021
The representative was very interactive and very understanding. She gave the information so clearly. I was pleased
Date of experience: November 5, 2019
The payments are on time and the customer support is super! I used payoneer on 2013 and now on 2019 the improvement is huge.
Date of experience: October 25, 2019
Payoneer is giving very good service as always I am 100% satisfied with Payoneer service. Thanks payoneer
Date of experience: September 27, 2018
Safe online transactions is what I want. And that is what I get from Payoneer. If you want the same then Payoneer is the platform for you.
Date of experience: November 25, 2020
The staff at Payoneer are always very knowledgeable and helpful.
They always help you and reassure you.
Date of experience: November 11, 2019
Excellent customer service, always got a fast resolution, they even call back, help the customer, listening to the issue and got a fast resolution
Date of experience: December 12, 2018
Service was very good, professional and polite. Waiting time to get the customer service, was very long
Date of experience: September 21, 2018
World's best service and great security for online payment.
I always thanks payoneer for this great service.
Date of experience: November 18, 2019
I am Very Happy With Payoneer Support The Support Team Is Very Carefully Handel Their Customers. Seriously I am very happy with the international biggest banking service
Date of experience: December 17, 2018
Really helpful
Thanks for payoneer customer care
Payoneer service one of the best service in the world
Date of experience: September 30, 2020
They were very professional and helped me get my issue done very fast And help me resolve my issue with outstanding speed and efficiency
Date of experience: October 12, 2018
Thanks for concerning my event urgently.
I will be happy to call always that I know that I will have chance to be helped
Date of experience: March 13, 2019
I needed help and the representative made everything to help me and delivered the solution Thank You.
Date of experience: October 9, 2020
Disappointed with service of request a payment service really faced bad and very bad experience with payoneer
Date of experience: March 17, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Noelyn,
Thank you for sharing your review. We regret to hear that your payment was delayed due to verification problem. We are happy to see that your payment eventually loaded.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is holding, it means that it has been stopped for a review with our payment department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely, as some types of payments might be cancelled automatically after being pending for several days. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you.
Please rest assured that reviews like that are not going to happen every time you are receiving a payment. We hope that our Customer Support agents were able to assist you with your situation. If you still have any questions left, please don't hesitate to get in touch with us through the Support Center.
Your feedback is very important for us. Thank you so much for your understanding and co-operation!
Best,
Anna from the Payoneer team