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Payoneer has a rating of 4.5 stars from 9,441 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I asked if rhey would transfer my money back to le-vel because my buyers are on hold! Due to fact dont know when I will be getting any buyers!
Date of experience: June 18, 2018
Best way to receive money from UK USA Europe. Paynoeer customer support is also best with fast service.
Date of experience: July 17, 2020
I m ready happy good very good amazing service. If u have any probelm by payoneer contact home it's resolved in minutes it's good platform
Date of experience: September 2, 2019
I am a beginner with Payoneer. I'm satisfied grately. I thank very much on better and fast service. The professionals are very polite and gentle.
Date of experience: February 26, 2020
Thank you Mya for helping me, it was all clear what i didnt understand after talking to you. You were patience and Clear. Much appreciated
Date of experience: August 5, 2021
Anna is the best polite and good understanding
She solved all the problems i had and am happy with the way shes providing customer service
Date of experience: April 6, 2020
Payoneer is good, they are fast and reliable. I have been using them for over two years and they work 24hours to improve they security.
Date of experience: July 23, 2019
No he recibido mi tarjeta fisica les llame y rapidamente bloquearon la anterior y emitieron una nueva para ser enviada nuevamente. Muy buen servicio soporte y atencion.
Date of experience: June 4, 2024
What i can say for this best service.
I am not speak good english. But althought that all persoone there make effor for understand me
Thank you
Date of experience: September 6, 2018
Ordered a card in GBP and my funds in US so the card was useless please provide better info to customers while chosing the currency and at the end lost 58 $
Date of experience: December 19, 2018
The only problem is the confusion and hassle with Payoneer Verification itself. As per ID verification, it says that it's APPROVED and I received an email that my account is already ACTIVE, but whenever I call you using my Customer ID, IVR says that you only cater Active accounts, which in fact again, I received an email that my account is already Active. It's really confusing. Also, please include if someone cannot withdraw the money yet if there are still under verification documents on the account (aside from ID). Now in terms of IDs, say for example is a PhilHealth ID, my partner's PhilHealth ID wasn't accepted because it wasn't a PVC type. I hope that you update your team that PhilHealth no longer releases a PVC type ID, but only the paper ones which they said is a unique paper, not just a usual paper ID. Also, when you ask to submit proof of address, please know that not everyone rents or owns a place. Some live at their parents'/relatives' house. So how could that be verified if there's no other utility that's under our own name? It's great that you wanted to ensure security on our accounts, but it's kind of confusing and a hassle sometimes. Hope you could improve your requirements and considerations.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2021
Aun no puedo calificar el servicio, estoy aprendiendo a utilizarlo. Fui muy bien atendida por la asistente teléfonica. Agradezco que haya una línea con personas para responder y no una cinta grabada y opciones
Date of experience: April 3, 2024
They are very polite and was so knowledgeable to their services. I am very satisfied eveytime i called. Highly recommended!
Date of experience: December 2, 2020
Happy to have communicatedvwith a humble, professional Agent. This encourages a person to always be in contact with service champions
Date of experience: June 4, 2018
It was great service. I talk to Marva. Quick and professionally.
I am very pleased with this service
Greetings, Vladimir
Date of experience: June 4, 2018
Not friendly. Stupid company. Without notification my account is lock. I need to withroaw money, but i can't. Stupid payoneer
Date of experience: August 29, 2016
Hi Atick, there could be a few reasons why your account would be locked, for the most part to ensure their safety. I'll be happy to look into this for you, please see my private message.
Thank you for services. I'm not able to write the details or line because i'm bzy so sorry for that.
Date of experience: June 13, 2018
Really friendly & proffessional service! The person attending my call went out of the way to help me out! Kudos!
Date of experience: August 14, 2018
Very understanding, and Yama knew what I should do, and how to do it. With her help, did things smoothly
Date of experience: November 19, 2018
I am very glad with your services and your representives politeness. Please keep touching with us like this. Thank You.
Date of experience: August 25, 2020
Whenever i face a problem i called them they solve my problem everytime. There representatives are so polite and helpfull.
Date of experience: July 16, 2020
I talked with your responsible about payment requsted and ı was leave from conversation with a good impression and huge appreciate.
Date of experience: September 3, 2021
Painful on boarding on payment, kyc takes long time and is complicated.
But when all is done works as advertised
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 1, 2021
Dear Claudine,
Thank you for your review. We understand that you experienced a delay with your account verification. We sincerely apologize for the wait.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We understand that sometimes this process might take several days to be completed.
At the same time we truly strive to provide you with the top quality customer service. If you have any questions regarding your account verification, please don't hesitate to contact our Customer Support through the Support Center on our website. We'll be happy to update you on the status of your account.
We hope for your kind understanding and cooperation.
Best,
Anna from the Payoneer team
Very good quality for costumer support service, but for european users, the account takes a little bit too much comission for using it.
Date of experience: February 16, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Karen,
Thank you for taking the time to share your review, we truly appreciate that. It will help us improve our service for all our customers, since we take our customers' satisfaction seriously.
We are sorry to hear that you are confused with our verification process. Please note that Payoneer is a strictly regulated entity that operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety.
We understand that sometimes in can be challenging to provide the requested documents but there's not much space for adjustments. We genuinely appreciate our customers’ understanding in this regard. And we are always there for our customers during the verification process, ready to consult on the requirements and speed up the verification process for them.
At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!
Stay safe!
Best,
Anna from the Payoneer team