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    Payoneer

2022 SITEJABBER AWARD

Payoneer

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Overview

Payoneer has a rating of 4.5 stars from 9,441 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.

  • Service
    427
  • Value
    379
  • Shipping
    255
  • Returns
    247
  • Quality
    367

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.3%
Positive
583
Neutral
29
Negative
48
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How would you rate Payoneer?

Reviews (9,441)

Rating

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Reviews that mention popular keywords

customer service (1812) customer care (732) customer support (475) bank account (294) payment service (147) support team (124) payment request (35) business days (85) bank transfer (38)
Thumbnail of user rajanib1
India
1 review
0 helpful votes
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October 1st, 2019

Awsome service and timely payments with all resolutions available under one payment portal to accept all global payments

Date of experience: October 1, 2019

Thumbnail of user manzoorb
India
1 review
0 helpful votes
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June 7th, 2018
Verified purchase

Payoneer is one of the best gateway
I would like to prefer payoneer always rather than anyother gateway

Date of experience: June 5, 2018

Thumbnail of user fabioa16
Brazil
1 review
0 helpful votes
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June 3rd, 2018
Verified purchase

Cheap and trustable solution. When you ad to that the mastercard debit card, you get a complete solution

Date of experience: June 1, 2018

Thumbnail of user jorgef43
Nicaragua
1 review
0 helpful votes
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June 25th, 2018
Verified purchase

Gami has provided the best cust service experience, very polite. She knocked out of the park! Watch out!

Date of experience: June 22, 2018

Thumbnail of user musua1
Netherlands
1 review
0 helpful votes
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June 27th, 2018
Verified purchase

My experience with payoneer has been Great, staafs are easy to communicate with abd they are very helpful

Date of experience: June 25, 2018

Thumbnail of user gustavog27
Nicaragua
1 review
1 helpful vote
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January 24th, 2019
Verified purchase

I need you guys to realease my funds im counting on my money to pay my sons school.he starts feb 4 2019

Date of experience: January 21, 2019

Thumbnail of user satishc4
India
1 review
0 helpful votes
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September 11th, 2019

The operator was very helpful and friendly. She promptly found what the problem was with my account and promissed a fast solution.

Date of experience: September 11, 2019

Thumbnail of user anouarr4
Morocco
1 review
0 helpful votes
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November 11th, 2019
Verified purchase

Very clear to understand and fast to sort out your problem, I highly recommend to call for any problems with your acount

Date of experience: November 8, 2019

Thumbnail of user ginam180
Pennsylvania
1 review
0 helpful votes
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February 20th, 2019
Verified purchase

The agent was very knowledgeable and curteous and stayed with me until I was done. He is an asset to the company

Date of experience: February 16, 2019

Thumbnail of user hakani
California
1 review
0 helpful votes
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October 13th, 2018
Verified purchase

This time it's was better. First time I got better response.so far I am gonna keep open my account. Thx u again

Date of experience: October 11, 2018

Thumbnail of user ayouba14
Morocco
1 review
0 helpful votes
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October 3rd, 2018
Verified purchase

The service of Payoneer is great it's an easy bank, also the fees is very sheap and acceptable, thank you very much

Date of experience: October 1, 2018

Thumbnail of user mohamadisamaswandyk
BN
1 review
0 helpful votes
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August 17th, 2021
Verified purchase

Excellent cooperation to work with, really appreciate for helping me jessie, i am waiting 14days to me to make my withdraw again

Date of experience: August 17, 2021

Thumbnail of user prasannam3
Sri Lanka
1 review
0 helpful votes
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September 9th, 2021
Verified purchase

Please wait you god it several days. It late things is covide 19 but i sipped it nothing to worry about it.

Service
Value
Shipping
Returns
Quality

Date of experience: September 9, 2021

Thumbnail of user jackk62
Turkey
1 review
3 helpful votes
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December 8th, 2016

This new card why didnt send everbody didnt came warning like that to my two friend can u explain it and it has 1 year to expired

Date of experience: December 8, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Jack, I would love to try and help you out, but I need further details about this case. Please see my private message.

Thumbnail of user margaritag122
Mexico
1 review
0 helpful votes
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August 24th, 2024
Verified purchase

Pero cuando te sale uno como Saul, te tranquilizas y te vuelve la paz

Date of experience: August 14, 2024

Thumbnail of user seckins1
Turkey
1 review
0 helpful votes
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June 8th, 2018
Verified purchase

Good Global Payment Service, I am very satisfied while using the service, I like the system, it is good, fast and helpful. I can advise all it

Date of experience: June 6, 2018

Thumbnail of user meghat2
India
1 review
0 helpful votes
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September 20th, 2018
Verified purchase

May I know my payoneer account approved or not. Plz tell me how can receive my amount. Tell me the process for received my money

Date of experience: September 18, 2018

Thumbnail of user poonamc3
India
1 review
0 helpful votes
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November 2nd, 2018
Verified purchase

I m facing a so many problems. Plz helping me I can't understand what can I do can you plz arrange the call in Hindi.

Date of experience: October 30, 2018

Thumbnail of user velihanz
Bulgaria
1 review
6 helpful votes
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May 16th, 2016

I send money to a contractor and the money wasn't received yet after 2 weeks of waiting and excuses. Moreover I can't reach the support...

Date of experience: May 16, 2016

Thumbnail of user sivanp
Payoneer P. – Payoneer Rep

Hi Velihan, please see my private message to you.

Thumbnail of user marhamatb
Turkey
1 review
0 helpful votes
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September 11th, 2019

Thank you guys for your support, specially thanks to Shelsi :) she assisted with all issue and solved my problem. Thank you guys for amazing service!

Date of experience: September 11, 2019

Thumbnail of user siphesihleb
South Africa
1 review
0 helpful votes
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June 3rd, 2018
Verified purchase

Sasa knew how to help, she was polite and her response were quick. I really impressed with her assistance. I wanted to chat to her for longer, lol.

Date of experience: June 1, 2018

Thumbnail of user alyzahh
Philippines
1 review
0 helpful votes
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April 9th, 2021
Verified purchase

Nice good work, the i talk to one is maruis he's a good employee of yours, he is kind and very good at his work

Date of experience: April 9, 2021

Thumbnail of user ninob35
Morocco
1 review
0 helpful votes
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July 30th, 2020
Verified purchase

Very satisfied with Payoneer customer service they always fix any issue I had quickly thank u Payoneer u are the best

Date of experience: July 30, 2020

Thumbnail of user georgea64
Mexico
3 reviews
13 helpful votes
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December 29th, 2015

I began to use Payoneer when first freelancing, and after due diligence and lots of inquires in forum boards over the web, I began using Payoneer. It is no Paypal: the registration, interface, fee structure, accessibility and other functions are a step down. However, it perfectly works for what is intended for: to receive money from freelancing sites, from US, UK and EU companies, and then send it to your bank.

As I opened my account and began to earn money on Elance/Upwork, I made some trial deposits, in order to find out the real exchange rate and fees. Payoneer is not particularly transparent in this. Luckily, it all went right. Exchange rates when depositing to my bank account are around 20-30 cents better than Paypal (for USD - Mx), the debit card can be used in the Internet to pay directly in dollars (Amazon), and I have seen no problems for deposits, nor additional fees from my Mx bank.

For non-us citizens, you can use it as a virtual USD account.

Now, you have to play by their rules: always check any fees your freelance website may charge ($0 for Elance, $2 for Upwork), check when you can get your money (2 hours for $2, in 2 days for $0), and not ever use the card for ATM disposals (they charge high fees, plus the fee from bank).

Many complains come from guys in Sri Lanka and India that withdraw via ATM and need the money asap, then get ripped to shreds by fees and exchange rate. But, if you use it as part of your freelancing strategy, can always wait two or more days to receive funds, have a cushion to operate a month or two until national bank withdrawal, Payoneer is a very good companion to Paypal.

Date of experience: December 29, 2015

Thumbnail of user mdm92
Bangladesh
1 review
0 helpful votes
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December 11th, 2020

I have used many payment methods. But the the PAYONEER is Best among them.
Payoneer has a better customers service policy.

Date of experience: December 10, 2020

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From the business

Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 2 days

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