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Payoneer has a rating of 4.5 stars from 9,440 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
It was a good experience, my first call to payoneer costumer service so i hope that i can finally link my payoneer to paypal
Date of experience: December 7, 2018
I needed to change part of the statement in the store details, and the representor was very polite and made it within the call
Date of experience: October 23, 2018
Fast, friendly and polite! My issue was solved imidiately and all of my questions were clearly answered.
Date of experience: December 2, 2019
Very quick response, very accomodating. The staff is very polite and act immediately action to my concern.
Date of experience: May 16, 2018
Very satisfied with the way everything worked out very curtious very helpful would recommend payoneer to anyone
Date of experience: June 21, 2018
My experience was great, and the customer service was also great. As soon as I recieve my first payment, and if nothing goes wrong, I will let my friends and family know about PAYONEER.
Date of experience: August 15, 2018
He was very polite and helpful. He made sure everything was taken care of and didnt terminate the call until there was a solution
Date of experience: August 27, 2018
Thanks to payonner for always been there for support and help to Entrepreneurs in developing their business
Date of experience: August 18, 2021
Payoneer is the best bangking system all over the world. Because is security is very likefull. I'm a newcomer of payonner with freelancing life. Recently I'm joint legiit.com online freelancing marketplace. This market place was payment method is only paypal. Then I link my payoneer account to paypal for transfer balance. When Link my payoneer account, this time I'm confirm and send money to my payonner account. Then I received mail for Global payment verification. This time I call payoneer representative, He asked me and i'm going step step complete his direction, First he tell me, you go to uploaded option, click and upload your document. Then I uploaded My passport and complete questionnaires from his total direction. I asked him, my account is save for received payment? He tell me, no. Because You add your paypal personal. So please unlink your account. At time speedy login my paypal account, then i removed this.
After days, I saw my account is block. I confused!
Today my new representative highly remanded for me to my account resolve.
Date of experience: July 20, 2018
Payoneer is a best online bank tthat we can payout where in the world i love it online bank wow again and again love you payoneer
Date of experience: January 24, 2019
I had to call to change my payment option to PayPal and the guy was sooo nice to me and helped me so fast! Thank you!
Date of experience: October 4, 2018
I try again an again to approved payoneer account bt its not working plzzz help me to approved my id
Date of experience: September 21, 2020
The staff is attentive, helpful, and good explanation to help the customer. When the line is cut off, she returned the call. It is very inpressed.
Date of experience: October 11, 2021
I contact customer care to follow-up my unlinking process and i was surprised they give immediate response to my request.
Date of experience: September 25, 2020
I like this site it's very good thank you very much. I recomanded for another person and i used again
Date of experience: December 31, 2018
Alin was very pleasant to speak with he listen to my request and solve my issue thank you very much.
Date of experience: October 11, 2021
Always payoneer support is the best on the market, in English or Spanish the angent is very helpful and polite
Date of experience: May 22, 2018
Nice customer support from SIA. He was an good customer support agent. I got all help which i expect. A+++++
Date of experience: June 7, 2018
Was ver professional and polite nastya was so helpful, thanks for a very useful experience and extremely helpful customer service
Date of experience: July 17, 2018
It is wonderful. The team which they have for customer service is so friendly. They have helped me a alot.
Date of experience: December 30, 2019
Some of us are still new to this payooner unfortunately transfers are some time too slow to our business schedule
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2021
I really like the service :), amazing support and friendly staff. Makes my PayPal payments easy from any ATM
Date of experience: February 4, 2019
I am very happy with Payneer service. The are there for you all the time. I am recommend after long time of working
Date of experience: September 6, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Kabugo,
Thank you for your taking the time to leave a review. We appreciate your willingness to share your experience with other customers.
Most of the bank transfers that are sent from our system land to our customers' accounts timely. We are very sorry that you have encountered the difficulties that you have described.
We totally understand the inconvenience this matter has caused you. Please be advised that delays like the one you experienced can happen for one of the following reasons:
- an issue with the receiving bank
- an issue with the intermediary bank
- the weekend delay: if the transfer was made on Friday/ Saturday, it might take it 1-2 business days for payments to be processed.
If you ever encounter a delay like that, please don't hesitate to get in touch with our Customer Support through the Support Center on our website. Please make sure that Payoneer never lost any transfer and it’s our responsibility to make sure that you receive your funds as soon as possible.
We truly appreciate your understanding and co-operation with us!
Best,
Anna from the Payoneer team