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Payoneer has a rating of 4.5 stars from 9,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Denzell helped me a lot, was patient and kind. We talked for almost one hour on phone to fix birth date issue. Thank you!
Date of experience: September 7, 2018
Good very nice to talk with customer care. Waiting for my account Approval, as it is getting delay alot
Date of experience: August 13, 2021
My issue is varification and it's still under process. I am waiting for it to be resolved. But satisfied with the customer care service.
Date of experience: November 19, 2021
Pending transfer and right away its been solved. Thanks for the repesentative. Very quick responsive
Date of experience: May 28, 2020
Madam Hanahh has been very professional and polite. I would recommend call service customer care for resolving your problems.
Date of experience: June 23, 2020
Have not been able to obtain FIRC certificates even after 5 weeks of wait time. Still clueless about the progress.
Date of experience: September 17, 2018
I would like to thank the payonner team, they are always available for our questions, great service...
Date of experience: August 28, 2020
If you don't call nothing gets moving nothing gets done, just trying to change the Paypal account was sooo.! Painful. WHY IS THAT...?
Date of experience: October 10, 2019
Me atendieron rapido y resolvieron mi problema. Muy conforme con el servicio recibido
Date of experience: August 13, 2024
I like her attitude, I think she is the best member for the Payoneer team.
I want Payoneer promotion her.
Thanks, Payoneer Team
Md Wasim Akram
Date of experience: September 24, 2020
Demoran mucho para dar una respuesta y solución, llevo más de una semana tratando de que me colaboren con el tema de mi cuenta y no ha sido posible.
Date of experience: July 18, 2024
The customer service is perfect and really helpful, i used this website twice for my taxres refund and i recomand it
Date of experience: June 7, 2018
The online banking is less than to be desired as its difficult to navigate which makes otk hard to fond thjngs
Date of experience: April 5, 2019
They needed my details related Documents as ID Proof. I gave it in attachments as my payment was not coming to my Bank Account.
Date of experience: February 26, 2020
The Customer Service called me on my mobile when my Skype call was disconnected and instantly solved my problem.
Date of experience: August 20, 2019
Strong recommendation for using PAYONEER account and master card. I am living in Europe but all services were great and very quick.
Date of experience: October 8, 2018
Its great thanks My problème solve in just 2 min And the costumer care is very great thank you payoneer to be in my life
Date of experience: January 4, 2019
I have always been treated very politely, the costomer care stay patiently on the phone till they help me resolve what ever promblem i have...
Date of experience: January 2, 2019
I will never use this preloaded credit card service again because the fees are much too high. There are new account fees and upload fees.
Date of experience: July 20, 2018
I have been using Payoneer for over a year now and was satisfied by the service.
I used their system exclusively to withdraw money from Paypal and receive payments from a Merchant platform affiliated to Payoneer.
5 days ago whlle logging in to accept an incoming payment from my Merchant Platform I was unpleasantly surprised to notice that my CARD WAS BLOCKED and my access to my funds disabled.
And this without receiving any Notification from Payoneer neither by email nor through their inbox system.
I contacted their live support to ask for due explanations and could not get anything but:
YOUR CARD WAS BLOCKED FOR UNDISCLOSED REASONS
YOUR CASE IN UNDER REVIEW AND YOU WILL BE UPDATED BY EMAIL WITHIN 3 WORKING DAYS.
I tried their email suport and opened a ticket. I received an automated reply stating that their support services will get back to me within 3 working days.
Now it's been 5 (working) days I haven't heard from Payoneer.
I can't access my money, I have no idea why and what is going on.
By reading reviews on this forum I understand that it is something affecting a lot of people and I find the lack of comunication and transparency of Payoneer suspicious.
How can a Bank impede its clients to access their money without legal justification?
Do they have financial problems? Or is it an organized scam? Or just a terribe customers service?
Date of experience: January 14, 2017
Hi Fred, in order to look into it, feel free to send me a private message. Please note that all Payoneer account must be complied with our terms and conditions- you can see them on our website.
Hi Sir...
1)My Smart National Identity Card Not Approved.
2)Live Chat Missing.
3)Receive Payment Problem
Date of experience: June 26, 2020
They are great agents, all quick to assist and solve all issues quickly, I love my Payoneer and I would recommend everyone to get an account
Date of experience: June 25, 2018
Excellent customer service Quick response Treatment and solution to the problem Enjoy working with you Thank you
Date of experience: May 27, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Peter,
Thanks for sharing your feedback. I am sorry to hear that you have had a difficult experience navigating our page. We try out best to simplify our services for easy use. I would love to know a little more about this, and particularly which features you find difficult to navigate, as well as any improvement suggestions you may have.
If you have time, please feel free to send us a message with some of these details so we can submit some more specific feedback and work on improving our navigation options.
Best,
The Payoneer Team.