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Payoneer has a rating of 4.5 stars from 9,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
A call through is the fastest means to get a problem solved Payoneer has great customer service
Date of experience: February 4, 2021
I called the CS team and it didn't take me long to get what I need. Cool!
Date of experience: February 8, 2021
Very fast and helpfull service. Lady wasreally kind and conversation didnt last long. All recomendations.
Date of experience: June 18, 2018
They have world class customer service. Very professional and they will resolved their issue ASAP
Date of experience: July 14, 2020
Really nice service take promt action very relaible. I do recommend it to other best payment gateway itna the market
Date of experience: May 22, 2018
I have my card in the Philippines but I am in America at this moment but its better due to I can call and even for the email.
Date of experience: July 16, 2018
Amazing, I called abd I got assisted very swiftly, amazing customer service my issue has been that I sorted I've received my payment
Date of experience: December 1, 2020
I am always relieved when I hear my payments will come through Payoneer because I know I am dealing with a reliable company
Date of experience: July 10, 2020
I needed to transfer money from an online crypto currency exchange to my bank account (EUR). The exchange doesn't support SWIFT transfer, only SEPA (for EU countries).
So I needed a SEPA account online, and then to transfer to my local bank. Payoneer seemed like a solution, according to what I heard and read online.
However, after I created an account, I read in their Terms of Service that they do not like crypto currency trading or trading in general, and it's not allowed to transfer funds from these sources? That is just ridiculous. I receive my paychecks regularly to my EUR bank account, it's just money. I submitted all my personal details which they verified, so what's the problem?
So I submitted a support question about this, to make sure it's not allowed before I try to do a transfer and have my money stuck with them due to some ridiculous policy. As I worked as a tech support and later as a tech support manager, I expected a decent reply within 24 hours. Of course, I got some automated replies that didn't help, because my question wasn't in FAQs.
SEVEN DAYS later, I got a reply: "... unfortunately we cannot deal with crypto currencies and transfer them on your account and from it."
1. I didn't ask to transfer crypto currencies, I asked if it's ok to transfer EUR to Payoneer and then to transfer from Payoneer to my registered bank account.
2. Did they really need 7 days to read and reply to this simple question?
I decided right away that I need to deactivate/delete my Payoneer account, since I value support services more than any other aspect. It just shows they don't care about their clients, only about their profit.
Good riddance. I'll find some other way to transfer my money.
Date of experience: December 28, 2017
The communication was great and I understand and got what I asked for
It's really great calling the customer care
I love it yay!
Date of experience: January 14, 2019
Good experience, not bad card, I actually did not use it, I don´t live in America and so I don´t need the card.
Date of experience: December 4, 2018
I placed an order for the payoneer card on 20 may 2017 but the request hadnt been approved yet.
Date of experience: June 25, 2020
Date of experience: October 4, 2020
Very good service, i love Payoneer service, quickly response and Quickly resolve, First time i see,,,,, thanks all Payoneer help service employer
Date of experience: December 10, 2019
It was a great experience It was a great experience It was a great experience It was a great experience It was a great experience
Date of experience: December 27, 2018
My Payoneer card is blocked since 9 November. There is no faulty transaction. The card is blocked without any reasons with about 500usd. Support do not provide any reason. I ask support to remove my approved partners, they don't do it, what the f*ck. Payoneer asks me to send documents about my Clickbank account, and driver licence, what I did a week ago, and nothing received from them. Last payment from Clickbank was rejected but payment from Cpagrip and Ogads are not rejected and on hold, guess what, Clickbank is not on Payoneer approved-list. When Payoneer partners make payments to clients, Payoneer takes 3usd for load, and 5usd for immediate load depending on your choice, making money for them, and nothing if the payment is made normally, like in my case with Clickbank. Payoneer is trying to push companies to be their partners so they can make more money. I have nothing against that, but their practice are fraududent, by blocking cards which receive money from non-partners payments, so Payoneer clients pay the price for their fraudulent activities. Since last year Amazon is a partner with Payoneer, I think Payoneer is sending their clients information like name, address etc to Amazon, that is clearly a violation of privacy, this company is selling his soul to the devil! Using tactics to do money in business is good, but using scam and fraudulent tactics are not acceptable. I am customer from Payoneer since 5 years, now the chat support is always rejected, no response from support. They are stealing my money, about 500usd, money hard earned from legit affiliate programs and they know it. This scam company should be put on hold for their fraudulent activities, or at least inform people about their bad practices so they can stay away from those scammers!
Date of experience: December 1, 2016
Hi Nguyen, Can you please see my private message?
Patience, Thoughtfulness and Sincerity
Absolutely wonderful experience with Payoneer customer service
Date of experience: August 6, 2019
They just saved me hundreds of dollars from Getting charged PayPal currency fees, love you Payoneer.
Date of experience: September 20, 2019
An actual payment service that doesn't try to ****** its non-US / EU users at every step of the way.
Date of experience: June 19, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi ZS,
I am sorry to learn about your experience. Payoneer does support payments from Skrill, and I would love to learn more about this case in order to look into it and assist. Please feel free to PM me with your customer and Payment ID.