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Payoneer has a rating of 4.5 stars from 9,435 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
Am using since two years. It's a fast & easy way to send & receive money
Date of experience: June 1, 2020
Best payment method in the world fast and easy And Exchange rate is good highly recommended...
Date of experience: August 31, 2018
I got a very good information form Payoneer and i can sort it out my problem.
Date of experience: July 22, 2021
Excellent service and Good Understand for Multiple Languages,
Very Fast and quick response over the Phone
Date of experience: June 11, 2019
I was able to solve my issue in seconds thanks to your responsive customer service agent
Date of experience: May 19, 2021
For God sake, fix your security. This is the third time my account is being hacked.
Date of experience: March 11, 2020
Payoneer is the best tool to receive payments for anyone in any part of the world.
Date of experience: August 14, 2020
Their customer support is really great. They really care and solve any issue. Thanks a lot.
Date of experience: October 7, 2020
The customer care provider was polite and helpful and tried his best to solve my issue
Date of experience: July 13, 2020
He do his best. Great service. I love it. I hope Payoneer solve my final problem.
Date of experience: March 29, 2020
It's a superb experience with her. I think we solved our problem as soon as possible.
Date of experience: October 14, 2020
I have gotten support very sort time.
I really liked it and appreciate.
Thank you payoneer
Date of experience: August 20, 2020
My client from the USA suggested I use it. And trust me I'm loving it. :)
Date of experience: August 13, 2021
It was fast and well skill the agent able to keep the call in good flow
Date of experience: May 31, 2021
They are like a family, always present to serve you as much they can.
Love Payoneer
Date of experience: April 20, 2021
It was first experience but not good. So hopefully next time it would be better. Thanks
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2021
I am very happy with payoneer services. And its very helpful for me in my business.
Date of experience: October 27, 2020
The best customer service, very helpful. Always available and trying their best to fix your problem
Date of experience: April 27, 2020
Very good experience so far and am pleased with how the situation as been dealt with.
Date of experience: August 26, 2020
Natalia is a lifesaver. I am now able to run my business again.
Thank you, Natalia
Date of experience: May 27, 2020
I had trouble at first but it's all good now because of their good customer service.
Date of experience: August 31, 2021
Representative Maya was very nice and answered all my questions in a pleasant and detailed way
Date of experience: September 1, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Daniel,
Thank you very much for reaching out. We are sorry to hear that you are unhappy with your first experience with Payoneer.
We have checked it for your and we can see that your case has been transferred to the relevant department with high priority. Please kindly wait for an update from us in the next few business days.
We are doing our best to resolve this for you as soon as possible.
If you have any further questions, please don't hesitate to respond to us.
Stay safe!
Best,
Anna from the Payoneer team