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Payoneer has a rating of 4.5 stars from 9,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
When I needed help, it was so easy, and such a fast, friendly and efficient service
Date of experience: July 26, 2020
I was submitted required all necessary documents to Payoneer but it's getting more and more time.
Date of experience: February 5, 2021
Helps people They are great people I would recommend using this bank
Thank you su much Thnaks Thanks
Date of experience: September 7, 2018
Me sirvio siempre que la necesite utilice mis depositos con la tarjeta MC sin inconvenientes
Date of experience: July 29, 2024
Basically my account wasn't verified for 2 weeks and i was frustrated and ronnie helped me a lot
Date of experience: September 16, 2021
Having registered with Payoneer an year ago, I received 3 payments against my payment requests to various clients in different countries without any problem but the last payment of US$699 declined giving no reason whatsoever. The payment having been receiver by Payoneer on 27th, we delivered digital products to the customer but today Payoneer declined my payment which is a net loss of big money. In case, they had to decline the payment, they should have made a restriction on my panel before I could send a payment request to my client. Payoneer should take full responsibility and make my payment instantly.
My payment of US$699 paid by the client on 27th March was declined by Payoneer without any justified reasons on 28th. During this period I delivered the digital products to the customer who will not repay this amount now.
I made repeated requests to Payoneer live chat but they were deaf and dumb.
Now I see that Payoneer has removed the option of "request payment" from my panel which clearly indicates that Payoneer had failed to remove it before I made the payment request and still Payoneer decided to decline the payment. Don't you think it is ridiculous and unethical for a financial consolidator?
Who will pay the amount of US$699 which I have lost?
Why has Payoneer suddenly decided to withdraw this facility of "Request Payment" from us when we are working under the company law board in India with registration certificate, PAN Number and GST Number?
Moreover, we have used Payoneer facility to receive 3 payments in the past few months, still Payoneer suddenly declined a received payment and withdraw the facility?
The payment was under processing not review as it was declined almost after 24 after you received the payment. "Processing" is a synonym for furthering for payment not for "review". You have no justification for declining the payment. Actually you forgot to review my status in advance to lock the "request payments" tab in my panel. Anyways, this shall be posted on social media and reported to Reserve Bank of India and if necessary dragged to the relevant court of law in India.
Payoneer is a very risky payment gateway. They can deny your payments without giving reasonable reasons like it happened with me yesterday. Be careful of Payoneer
Date of experience: March 31, 2019
CUSTOMER SERVICE RESOLVED MY ISSUE WITH NO HESITATIONS AND QUICKLY. I WOULD RECOMEND PAYONEER TO MY FRIENDS AND FAMILY OR ANYONE WHO HAS A BUSINESS.
Date of experience: January 3, 2019
I'm fully expressed to talk with the customer manager they are very helpful
Regards
Sahed Mhamud
(*******)
Date of experience: March 7, 2021
Really enjoyed the excellent and professional manner my login challenges were handled by the PAYONEER representative. I love Payoneer
Date of experience: July 13, 2020
Called for MASTERCARD query, not all answers can be done in the first call, but they call back in an hour and have full answer for me.
Date of experience: November 20, 2018
I found very helpfull customer service.and i would appriciat them.its very goog expirience. Thank you so much.
Date of experience: March 1, 2019
I had to call 4 times and every time I called, a different Customer Care Associate answered. All of them consulted the Approval Department and I would get different suggestions on what to do for my card to be approved.
1. I created my account while I lived abroad (in the Czech Republic) but I didn't have any money so I didn't need a card.
2. Two years later I started to earn money via Payoneer, and I asked for a new account because I had forgotten the password for the old one. I got a new one and was asked to submit proof of residence. I submitted a utility (in Cyrilic script because that's what we use).
3. TWO MONTHS later, no response, and I contacted them via live hat. They consulted Approval Department and asked me via email the next business day to submit a photo of me holding my ID and a piece of paper with the date. I did that and ten days later still NO RESPONSE>
4. I called Payoneer, the guy told me to change the security questions and then my card will be approved. I did that and still No approval. I called again, they said to submit a proof of address from the Czech Republic (from where I moved two years ago and now I'm back in my home country. I told them the only thing I could submit was a stamp from the immigration in my passport showing the address. They said it was ok, I did that but still NO RESPONSE.
I called one more time, this time they said I should REAPPLY and TRANSFER my money to the new account which doesn't make any sense because in order to open a new account I had to close the one where i had my money. As soon as the call finished, out of nowhere, I got an email asking me to submit a new proof of address because the utility I sent TWO MONTHS AGO wasn't accepted.
Then I went to the bank and asked for a statement in ENglish and submitted it. I called them two hours later and the Customer Care Associate told me that the Approval Department approved of my card, and they would email me with the shipping details. It has been two hours since our call and I still have NOT received an email.
I hope I will.
Overall, Payoneer provides a terrible service.
Date of experience: December 18, 2020
Really satifsied with the agent and she qas really politely speaking and understanding i really appriciate your citeria of Csr
Date of experience: November 14, 2019
Payoneer is a biggest sacamer, they blocked my account and asking me to provide SAME documents again and again.
Date of experience: April 9, 2016
Hi Jai, I'm sorry to hear about your experience, please see my private message.
So, lets make a full review of Payoneer. I applied for a Payoneer Master Card two month ago, It wasnt fast and my first card didnt arrive in time. After 1 week of waiting, I asked the support via e-mail, but they didnt answer me for another week. So I tried to ask them via chat, but the chat Isnt available at this time or the chat is full. After 6 days of waiting and clicking the chat button, I finally could get In contact with the support(Its easier to contact Aliens, than the Payoneer support). At this time I ordered my Card with DHL, but It costs me around 40$. Its expensive, but my friend Payoneer told me that Ill get 25$ when I signup for their service(I asked the support, but didnt receive anything, even If I clicked the right URL), but this isnt the biggest problem.So firstly lets talk about the biggest problem in Payoneer for me: 1)I lost 130$ and didnt get them back, I made two transfers to my bank in Ukraine and I asked the support 7 times because of this. Everything they told me is to wait 3 days and theyll send me an email. I didnt receive an email in 3 weeks. 2)This problem is connected with the support.If you want to speak or chat with them, you must wait 20 - 40 minutes. Before I chat with them, I wrote a ready text with my problems. But somehow they didnt even read It and ask me from a copy/past text. After I answered twice, theyll tell me that Ill get my 130$ in 3 days in a very bad English(my isnt better, but from a company in the USA Id wish more).
Even here on sitejabber the Payoneer team lie about looking at your problem. I never get any response from them too.
So the last thing I want to tell you, dont ever apply for this Card, after reading all of this posts in sitejabber Id wish that I found It earlier. Im very sorry that you lost 100$, 500$, 1000$ or more. Im very disappointed of this service and Im very disappointed that I could not buy Christmas presents for my family because of this problems.
Tip for consumers:
I'll for sure never use It again
Date of experience: December 29, 2016
Hi Maurice, at Payoneer we constantly try to improve our service, and I am sorry to learn we fell short in your case. Please see my private message to you.
I would like to see bank account number and bank name of payoneer account.
Date of experience: July 27, 2020
It was nice and smooth process. Just had to wait for 30mins to contact with customer support.
Date of experience: October 12, 2020
The service I recieved was excellent. Payment is always on time. I will recommend payoneer. Try it.
Date of experience: August 15, 2018
It was wery kind and good people they understand me and solve my issue thankyou so much
Date of experience: August 24, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Customer
Thank you for raising your concerns.
It is our attention to provide our customers with our services within the best conditions and we regret that the payment request service was removed from your account.
We understand your disappointment and apologize for any inconvenience that this may have caused you
Please know that before the service is disabled, the payment approval team reviews your line of business and when it does not comply with our terms and conditions, some permissions are removed. Our company is responsible for providing services to its clients as long as the lines of business conforms to the rules and laws to ensure we comply with the relevant necessary government requirements. Our payment approval department has decided to unfortunately remove the service according to the information you provided when you received your last payment.
You can view our terms and conditions through the following links:
The regular terms and conditions: https :// payouts. Payoneer. Com/Partners/Default/pagecontent. Payoneer? Rsckey=ProcessorTypeBankTransfer. AccountTerms&pid=VwG9Hl1DIJcFlotKKN9iyw%3d%3d
The EU terms and conditionshttps :// payouts. Payoneer. Com/partners/pagecontent. Payoneer? Rsckey=ProcessorTypeBankTransfer. AccountTerms&pid=%2b1UeKX1DFBvKsZonY4BZiQ%3d%3d
If you have any question you can directly reply to this message or contact our support at any time
Our support is available via chat or email (https://payoneer.custhelp.com/app/Contact_us) by phone at 1-646-658-3695 or via our social media channels by sending a private message on Facebook or Twitter.
Again, we apologize for this inconvenience
Best,
The Payoneer Team