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Payoneer has a rating of 4.5 stars from 9,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
I have been with this company for over a year and provided all the required verification when I opened the account. This week when three payments are going in they decided to freeze those payments and demand new verification. I do not have any utility bills at the moment and am not going to get any as I leave this country very soon. I cannot do this on demand and why should I? Is it reasonable that they hold my money to ransom in order to demand that I comply? My account was OK so if they want more details they should ask and deal with that separately without freezing my account, that is unreasonable. If they think I have done something wrong they should say what it is. I have done nothing different. I think that they just want to freeze the money so that they can gain interest. If they mess enough people about they hold a lot of money.
Further to the reply -
Verifying an account is of course important but irrelevant in this case. My account was verified a year ago when I opened it and if you wished to verify it again for some reason you should contact me and discuss that. It is not a reason to freeze the account. These are two separate issues.
You only freeze an account if you are accusing me of doing something wrong. You do not freeze an account just because you wish to check some details or update my details.
It is a completely unreasonable way to behave and makes me look unprofessional to my customers. They may assume that I have done something to give you just cause to behave in this manner but you have not stated any cause to freeze my account.
1 week after you froze the account and I had contacted your company to ask why, you then ask for verification to free up the account. I do not wish for it to be freed as I cannot trust your company to act in a reasonable or professional manner. All I ask is that you return said funds to the relevant customers and I will ask them to pay using Paypal.
Update 18/06/2017 - After 2 weeks of having the account frozen they write -
We have transferred your request to the relevant department. We will notify you via email as soon as we have any updates regarding this issue.
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So they are have still not returned the money to my customers so that I can ask them to pay using a trustworthy company.
Tip for consumers:
Avoid this bad service.
Date of experience: June 11, 2017
I talked to customer care nd it give me very good experience Thanks to Payoneer
Date of experience: September 13, 2020
Got 3 concern and the agent who help/assist me solve my problems regarding my account.
Date of experience: August 2, 2020
My experience with payoneer is good, love their service everything is perfect easy no stressful
Date of experience: January 7, 2020
Ive been waiting for over a month now for the approval of my bank account
Date of experience: September 3, 2020
I have been using payoneer services for a great time and payoneer made business easy
Date of experience: June 10, 2020
Marry is good service she helped me to solve my problem about my account close
Date of experience: September 8, 2020
Excellent. He was patient and a good listener. Solved my issue in a short time
Date of experience: February 24, 2021
Easy to deal with customer service. I don't have to wait on queue for hours.
Date of experience: February 19, 2021
I'm happy for this experience it is easy and faster thank you for your service
Date of experience: July 30, 2020
Payoneer is good site for global payments and you can transfer money easily thank you
Date of experience: January 27, 2020
All the staff were really friendly and helpful.
So my thanks to all of them.
Date of experience: January 27, 2020
Payoneer is the best payment app that provides the payments faster with no hidden charges.
Date of experience: April 15, 2021
Payoneer has got both payment safety and great customer care. I really love using payoneer
Date of experience: November 6, 2019
Its a good experience with payoneer so far. The way they treat is very good.
Date of experience: September 15, 2020
The customer service rep was very professional and as a result my problem was solved
Date of experience: July 13, 2021
I got the answer which I want to have from a representative with good manner
Date of experience: February 26, 2020
Very good and professional service!
Polite and friendly! I will recommend to everyone who's needed!
Date of experience: November 22, 2018
Fast application, Low transfer rates, account safety and most of all high conversion. High five!
Date of experience: May 18, 2018
I was able to get my issue resolved in minutes. The representative was very professional.
Date of experience: October 8, 2020
I think the lady on the phone was so good she should be general manager.
Date of experience: August 17, 2020
Quick and awesome respond with ease issue resolve and pleasant operator voice! Much love <3
Date of experience: October 1, 2021
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hi Jamie, I am sorry to learn about your lack of satisfaction. Verifying your account is important to protect your funds and ensure your funds’ safety. I’m happy to help, please see my PM.