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Payoneer has a rating of 4.5 stars from 9,432 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Payoneer has been a dream to utilize as my platform for receiving and making transactions in USD. They are transparent in their rates and efficient in carrying out transactions. The customer service via phone is very good as they always have a knowledgeable and polite agent on standby ready to give useful information and offer solutions to whatever challenges you may have.
To gain access, you must take a number of steps to verify your identity, and that's fine, of course. You have to upload all kinds of info, but already during the upload I get an email that the verification is not sufficient without specification, very strange because I am still uploading. Then asked several times what is wrong and how it can be solved, but I am always told that they are working on it. When I finally file a complaint, I get a message the day later that my account has been closed and I can no longer use their services without any motivation for this. Very bizarre, totally illogical and very poor service. Fortunately, there are plenty of better alternatives
I love it. My last call. There was a girl and she was so nice
Date of experience: April 13, 2020
I am very satisfied with the customer care. Its amazing. Keep up the good worK.
Date of experience: July 17, 2020
It was great experience to contact with you. So nice and kind communication with customers
Date of experience: October 19, 2020
Thank you for providing awesome service for us, I happy to keep myself with Payoneer
Date of experience: July 20, 2020
The agent made me feel very important and help me a lot she was amazing
Date of experience: April 23, 2021
Speaker was so nice and talk slowly for my better understanding. Thank you so much
Date of experience: June 24, 2020
My experience with Payoneer is very very good. They always take care of their customer.;
Date of experience: January 18, 2021
Great customer service and excellent customer handling, it feels like we are one big family
Date of experience: March 25, 2021
They have the best support that is to say it responds as soon as possible
Date of experience: September 1, 2020
I have payoneer account but my account is not work please solve this issue
Thanks.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
I'm just new here, but I'm looking forward for a good payment system with payoneer.
Date of experience: January 27, 2021
I appreciate payoneer for solving my problem with having trouble logging in to my account.
Date of experience: June 24, 2020
I cant seem to pin my card
Please send me an email to do so
Date of experience: February 5, 2021
Self serve customer service options do not work. You have to call to get help
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 8, 2021
So, Payoneer is solved a lot of problems to me for having a US bank, Also the customer service is AWESOME!
Date of experience: February 17, 2019
I am very happy with payoneer but i believe you have to make the online use of the cards more safe.
Date of experience: May 22, 2018
I always sent money to my wife for their living allowance. The money was put on hold for 24hrs already before they answer her why. She called payoneer earlier to ask and rep said to wait 1-2bd. He could have said at that time that she needs to reverify her account so we could have work on something than waiting for 24hrs. Its my kids vaccine yesterday and this happens at a perfect timing :(
Now she just resend them ID that she always send them. She's been with Payoneer before me and thats almost 4yrs now. Now the type of ID that she have is no longer acceptable.
She cant get Drivers Id because she don't drive and she can't get passport because she won't fly. Do we have to get ID's that are not necesary in our life just for Payoneer?
I asked if NBI is possible or police clearance but NO. She dont have SSS GSIS &UMID IS because she do not have those. How could you get something you do not use. Yes she dont pay sss bec she dont have sss and she dont need sss so as gsis and umid. She dont have postal id too since we do not use postoffice services. Why get ID that we do not use!
Its covid and its hard to get ids in the philippines and you guys are making it harder.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
I had 50/50 Expreance With Payoneer Bcoz Some TIME i feel Sleepy And SomeTIME mY Inter net Slow hey ALL are Good Thank You I am Bad
Date of experience: January 24, 2020
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Dear Chester,
Thank you for your review. We are very sorry to hear that your spouse has experienced these difficulties with her account verification.
Please note that Payoneer operates in compliance with international financial business regulations. Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We do understand that in times of COVID-19 the process of getting a new ID might be complicated but it is crucial for our business operations but to comply with the legal regulations.
At the same time we truly strive to provide you with the top quality customer service. If your spouse has any questions regarding your account verification, she can always contact our Customer Support through the Support Center on our website. We'll be happy to update her on the status of her account.
We hope for your kind understanding and cooperation.
Stay safe!
Best,
Anna from the Payoneer team